Claude Logo
Claude Logo
Anthropic PBC

Claude

Composite Score
7.8 /10
CX Score
8.0 /10
Category
Claude
7.8 /10

What is Claude?

Claude is a next-generation AI assistant based on Anthropic’s research into training helpful, honest, and harmless AI systems. Accessible through chat interface and API in our developer console, Claude is capable of a wide variety of conversational and text processing tasks while maintaining a high degree of reliability and predictability. Claude can help with use cases including summarization, search, creative and collaborative writing, Q&A, coding, and more.

Company Details


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Awards & Recognition

Claude won the following awards in the AI Code Generation category

Claude Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Claude.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

2
Since last award

91 Plan to Renew

4
Since last award

75 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Claude?

8% Negative
4% Neutral
88% Positive

Pros

  • Continually Improving Product
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 82

Code Completion

87

Natural Language Generation

85

Summarization & Explanation

84

Commenting

83

Unit Tests

82

Bug Detection

79

Refactoring

79

Multi-Language Support

78

IDE Integration

75

Vendor Capability Ratings

Average 74

Ease of Implementation

82

Quality of Features

78

Ease of Data Integration

76

Business Value Created

76

Product Strategy and Rate of Improvement

75

Usability and Intuitiveness

74

Ease of IT Administration

72

Ease of Customization

72

Vendor Support

71

Breadth of Features

71

Availability and Quality of Training

68

Claude Reviews

Vinod P.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2024

Best AI tool for programming related topics

Likeliness to Recommend

10 /10

What differentiates Claude from other similar products?

The claude AI is really efficient when it comes to coding/programming related topics. As compared to other tools it gives pretty detailed and accurate code snippets. It also generates good explanation of the questions asked to it.

What is your favorite aspect of this product?

My favorite aspect of Claude AI is that it can be integrated in an IDE called Cursor and then it allow us do code completions in very efficient way. It also lets you ask the error directly in IDE and respond mostly with accurate resolution.

What do you dislike most about this product?

While it shines in coding related topics however its accuracy in general queries isn't that accurate. It might change in future but currently its not up to the mark as compared to generate AI tool like ChatGPT.

What recommendations would you give to someone considering this product?

I would highly recommend this tool to integrate in your daily coding tasks. This tool will definitely increase your productivity by many folds. Its bit pricy at the moment but the returns are totally worth it. If you looking for general purpose AI tools then Claude may not be the best for you, however for coding related topics its best in the market at the moment.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Cons

  • Vendor's Interest First

Harsh M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

There's more than ChatGPT! Try Claude

Likeliness to Recommend

8 /10

What differentiates Claude from other similar products?

While the tools such as ChatGPT made a name for itself, Claude is too a hero when we compare, it's a silent AI GPT tool which does all the work if you are looking for a new AI tool to experience.

What is your favorite aspect of this product?

The code generation as well as explanation is way too fast and rapid, giving you enough time to go through the content while the other content is loading

What do you dislike most about this product?

The UI color combination and the sidebar can be improved for a more customer friendly user experience

What recommendations would you give to someone considering this product?

Give this a try, anthropic has created a promising product

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Gurdeep S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Most "Human like" AI tool so far

Likeliness to Recommend

8 /10

What differentiates Claude from other similar products?

Claude processes inputs very quickly and responds very fast and it really feels like you are interacting with a real human.

What is your favorite aspect of this product?

Best part about claude is that it is aligned with human values and focuses a lot on security.

What do you dislike most about this product?

Claude lacks features like image and video understanding and could be restrictive for some scenarios because of its safety features

What recommendations would you give to someone considering this product?

Claude focuses on safety, Ethical use of AI, if your most of the requirement is around text or its really better than other alternatives. Great tool for customer support applications and content generation.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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