Claude Logo
Claude Logo
Anthropic PBC

Claude

Composite Score
8.6 /10
CX Score
8.9 /10
Category
Claude
8.6 /10

What is Claude?

Claude is a next-generation AI assistant based on Anthropic’s research into training helpful, honest, and harmless AI systems. Accessible through chat interface and API in our developer console, Claude is capable of a wide variety of conversational and text processing tasks while maintaining a high degree of reliability and predictability. Claude can help with use cases including summarization, search, creative and collaborative writing, Q&A, coding, and more.

Company Details


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Awards & Recognition

Claude won the following awards in the AI Code Generation category

Claude Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Claude.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

93 Plan to Renew

2
Since last award

83 Satisfaction of Cost Relative to Value

8
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Claude?

4% Negative
5% Neutral
91% Positive

Pros

  • Enables Productivity
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 82

Summarization & Explanation

85

Code Completion

84

Natural Language Generation

82

Commenting

82

Unit Tests

82

Bug Detection

81

Refactoring

80

Multi-Language Support

79

IDE Integration

78

Vendor Capability Ratings

Average 79

Ease of Implementation

83

Quality of Features

82

Ease of Data Integration

81

Business Value Created

81

Usability and Intuitiveness

79

Ease of IT Administration

79

Ease of Customization

78

Product Strategy and Rate of Improvement

76

Breadth of Features

76

Vendor Support

76

Availability and Quality of Training

76

Claude Reviews

Chiezie Arthur E.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

Intuitive Assistant

Likeliness to Recommend

10 /10

What differentiates Claude from other similar products?

Longer memory at handling conversation

What is your favorite aspect of this product?

Smart well explained outputs

What do you dislike most about this product?

A little lag in output delivery.

What recommendations would you give to someone considering this product?

It is a powerful tool that anyone aiming to boost their productivity should have.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Nestor Junior C.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

The one that best handles abstract ideas.

Likeliness to Recommend

9 /10

What differentiates Claude from other similar products?

Claude is the tool that best handles abstract ideas, long dialogues and complex contexts.

What is your favorite aspect of this product?

no errors.

What do you dislike most about this product?

It answers queries quickly and without errors.

What recommendations would you give to someone considering this product?

Claude is perfect for tasks where mistakes cannot be allowed.

Pros

  • Unique Features
  • Effective Service
  • Appreciates Incumbent Status
  • Helps Innovate

Olanlokun S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Mar 2025

Great for reading codes

Likeliness to Recommend

9 /10

What differentiates Claude from other similar products?

It is able to read programming codes well and also it shows a preview of the codes it generated.

What is your favorite aspect of this product?

Preview for coding

What do you dislike most about this product?

I don’t think there is anything I dislike about it.

What recommendations would you give to someone considering this product?

If you are planning on learning how to write code. Basically code proofreader. This is the best tool for you

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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