Claude Logo
Claude Logo
Anthropic PBC

Claude

Composite Score
7.8 /10
CX Score
8.0 /10
Category
Claude
7.8 /10

What is Claude?

Claude is a next-generation AI assistant based on Anthropic’s research into training helpful, honest, and harmless AI systems. Accessible through chat interface and API in our developer console, Claude is capable of a wide variety of conversational and text processing tasks while maintaining a high degree of reliability and predictability. Claude can help with use cases including summarization, search, creative and collaborative writing, Q&A, coding, and more.

Company Details


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Awards & Recognition

Claude won the following awards in the AI Code Generation category

Claude Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Claude.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

2
Since last award

91 Plan to Renew

4
Since last award

75 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Claude?

8% Negative
4% Neutral
88% Positive

Pros

  • Continually Improving Product
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 82

Code Completion

87

Natural Language Generation

85

Summarization & Explanation

84

Commenting

83

Unit Tests

82

Bug Detection

79

Refactoring

79

Multi-Language Support

78

IDE Integration

75

Vendor Capability Ratings

Average 74

Ease of Implementation

82

Quality of Features

78

Ease of Data Integration

76

Business Value Created

76

Product Strategy and Rate of Improvement

75

Usability and Intuitiveness

74

Ease of IT Administration

72

Ease of Customization

72

Vendor Support

71

Breadth of Features

71

Availability and Quality of Training

68

Claude Reviews

Ritesh K.

  • Role: Information Technology
  • Industry: Gaming and Hospitality
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2024

Good for development purpose, try with ChatGPT

Likeliness to Recommend

8 /10

What differentiates Claude from other similar products?

Good for development, code generation

What is your favorite aspect of this product?

Speed of response, interface

What do you dislike most about this product?

lack of models, features

What recommendations would you give to someone considering this product?

should try with other LLMs, worth to use for development & content creation

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate

Matthew C.

  • Role: Consultant
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Fantastic competitor to OpenAI!

Likeliness to Recommend

10 /10

What differentiates Claude from other similar products?

The reasoning of their LLM aligns more to sufficient responses with my business use cases.

What is your favorite aspect of this product?

The chat completion responses.

What do you dislike most about this product?

None that I can say.

What recommendations would you give to someone considering this product?

You got to shop around and make sure you have proper evaluation processes / tools in place for assessing if this particular LLM fits your use case!

Pros

  • Helps Innovate
  • Enables Productivity
  • Continually Improving Product
  • Reliable

Julian G.

  • Role: C-Level
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2024

Smart but needs visuals

Likeliness to Recommend

9 /10

What differentiates Claude from other similar products?

Claude's best feature is that its answers are more in-depth and professional, especially when it comes to complex questions that require logical consistency. Instead of giving ambiguous answers like other AIs, Claude will clearly point out areas of uncertainty and explain why.

What is your favorite aspect of this product?

Claude excels in code understanding and programming assistance. Not only does he understand code logic accurately, but he also provides practical optimisation advice, which helps our development team a lot. And it always answers with a professional depth of thought.

What do you dislike most about this product?

The biggest regret at the moment is the lack of image processing and generation capabilities. As the head of a design tools company, I often have to deal with visual design related issues, which Claude is not yet able to directly support.

What recommendations would you give to someone considering this product?

Claude is a good choice if your work involves more textual content creation, code development, or tasks that require in-depth analysis. It's recommended to define your core needs - if you're more focused on text and logic analysis, Claude is worth a try; if you're mainly dealing with graphic design, you may need to use it in conjunction with other tools.

Pros

  • Helps Innovate
  • Friendly Negotiation
  • Continually Improving Product
  • Reliable

Cons

  • Less Efficient Service

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