Claude Logo
Claude Logo
Anthropic PBC

Claude

Composite Score
8.6 /10
CX Score
8.9 /10
Category
Claude
8.6 /10

What is Claude?

Claude is a next-generation AI assistant based on Anthropic’s research into training helpful, honest, and harmless AI systems. Accessible through chat interface and API in our developer console, Claude is capable of a wide variety of conversational and text processing tasks while maintaining a high degree of reliability and predictability. Claude can help with use cases including summarization, search, creative and collaborative writing, Q&A, coding, and more.

Company Details


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Awards & Recognition

Claude won the following awards in the AI Code Generation category

Claude Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Claude.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

93 Plan to Renew

2
Since last award

83 Satisfaction of Cost Relative to Value

8
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Claude?

4% Negative
5% Neutral
91% Positive

Pros

  • Enables Productivity
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 82

Summarization & Explanation

85

Code Completion

84

Natural Language Generation

82

Commenting

82

Unit Tests

82

Bug Detection

81

Refactoring

80

Multi-Language Support

79

IDE Integration

78

Vendor Capability Ratings

Average 79

Ease of Implementation

83

Quality of Features

82

Ease of Data Integration

81

Business Value Created

81

Usability and Intuitiveness

79

Ease of IT Administration

79

Ease of Customization

78

Product Strategy and Rate of Improvement

76

Breadth of Features

76

Vendor Support

76

Availability and Quality of Training

76

Claude Reviews

Deep R.

  • Role: Student Academic
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2025

Exceptional model, but terrible support & pricing

Likeliness to Recommend

3 /10

What differentiates Claude from other similar products?

The model, it is actually really good.

What is your favorite aspect of this product?

Again, model, the code completion, debugging and code generation capabilities are amazing

What do you dislike most about this product?

Price and the support. My account was banned for no reason (I had hardly used the account for once or twice), and they never answered me why and never helped me activate the account

What recommendations would you give to someone considering this product?

I would recommend get the access to Claude through other providers, as they might be cheaper

Pros

  • Performance Enhancing
  • Enables Productivity
  • Inspires Innovation
  • Helps Innovate

Cons

  • Less Effective Service
  • Less Caring
  • Vendor Friendly Policies

Andrew C.

  • Role: Consultant
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Easy, efficient, yet has strong competition

Likeliness to Recommend

7 /10

What differentiates Claude from other similar products?

Claude offers similar features to other products in this category, showing promise yet falling short on answer quality. It could differentiate based on pricing, but it's a tough market to impres.

What is your favorite aspect of this product?

Claude offers natural language that is slightly better than competitors and feels more personable. It has excellent brainstorming functionality that allows you to get creative and work together.

What do you dislike most about this product?

It isn't as fully features and as cutting edge as the competition. Where the competition feels effortless to use, Claude has a more involved process to get what you want out of it.

What recommendations would you give to someone considering this product?

Consider all your options and if you are looking for a brainstorming partner or quick back and forth for minor queries. Claude is great at thinking and providing interesting analysis and thought.

Pros

  • Unique Features
  • Enables Productivity
  • Trustworthy
  • Acts with Integrity

Vinod P.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2024

Best AI tool for programming related topics

Likeliness to Recommend

10 /10

What differentiates Claude from other similar products?

The claude AI is really efficient when it comes to coding/programming related topics. As compared to other tools it gives pretty detailed and accurate code snippets. It also generates good explanation of the questions asked to it.

What is your favorite aspect of this product?

My favorite aspect of Claude AI is that it can be integrated in an IDE called Cursor and then it allow us do code completions in very efficient way. It also lets you ask the error directly in IDE and respond mostly with accurate resolution.

What do you dislike most about this product?

While it shines in coding related topics however its accuracy in general queries isn't that accurate. It might change in future but currently its not up to the mark as compared to generate AI tool like ChatGPT.

What recommendations would you give to someone considering this product?

I would highly recommend this tool to integrate in your daily coding tasks. This tool will definitely increase your productivity by many folds. Its bit pricy at the moment but the returns are totally worth it. If you looking for general purpose AI tools then Claude may not be the best for you, however for coding related topics its best in the market at the moment.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Cons

  • Vendor's Interest First

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