Claude Logo
Claude Logo
Anthropic PBC

Claude

Composite Score
8.6 /10
CX Score
8.9 /10
Category
Claude
8.6 /10

What is Claude?

Claude is a next-generation AI assistant based on Anthropic’s research into training helpful, honest, and harmless AI systems. Accessible through chat interface and API in our developer console, Claude is capable of a wide variety of conversational and text processing tasks while maintaining a high degree of reliability and predictability. Claude can help with use cases including summarization, search, creative and collaborative writing, Q&A, coding, and more.

Company Details


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Awards & Recognition

Claude won the following awards in the AI Code Generation category

Claude Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Claude.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

93 Plan to Renew

2
Since last award

83 Satisfaction of Cost Relative to Value

8
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Claude?

4% Negative
5% Neutral
91% Positive

Pros

  • Enables Productivity
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 82

Summarization & Explanation

85

Code Completion

84

Natural Language Generation

82

Commenting

82

Unit Tests

82

Bug Detection

81

Refactoring

80

Multi-Language Support

79

IDE Integration

78

Vendor Capability Ratings

Average 79

Ease of Implementation

83

Quality of Features

82

Ease of Data Integration

81

Business Value Created

81

Usability and Intuitiveness

79

Ease of IT Administration

79

Ease of Customization

78

Product Strategy and Rate of Improvement

76

Breadth of Features

76

Vendor Support

76

Availability and Quality of Training

76

Claude Reviews

Matthew C.

  • Role: Consultant
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Fantastic competitor to OpenAI!

Likeliness to Recommend

10 /10

What differentiates Claude from other similar products?

The reasoning of their LLM aligns more to sufficient responses with my business use cases.

What is your favorite aspect of this product?

The chat completion responses.

What do you dislike most about this product?

None that I can say.

What recommendations would you give to someone considering this product?

You got to shop around and make sure you have proper evaluation processes / tools in place for assessing if this particular LLM fits your use case!

Pros

  • Helps Innovate
  • Enables Productivity
  • Continually Improving Product
  • Reliable

Julian G.

  • Role: C-Level
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2024

Smart but needs visuals

Likeliness to Recommend

9 /10

What differentiates Claude from other similar products?

Claude's best feature is that its answers are more in-depth and professional, especially when it comes to complex questions that require logical consistency. Instead of giving ambiguous answers like other AIs, Claude will clearly point out areas of uncertainty and explain why.

What is your favorite aspect of this product?

Claude excels in code understanding and programming assistance. Not only does he understand code logic accurately, but he also provides practical optimisation advice, which helps our development team a lot. And it always answers with a professional depth of thought.

What do you dislike most about this product?

The biggest regret at the moment is the lack of image processing and generation capabilities. As the head of a design tools company, I often have to deal with visual design related issues, which Claude is not yet able to directly support.

What recommendations would you give to someone considering this product?

Claude is a good choice if your work involves more textual content creation, code development, or tasks that require in-depth analysis. It's recommended to define your core needs - if you're more focused on text and logic analysis, Claude is worth a try; if you're mainly dealing with graphic design, you may need to use it in conjunction with other tools.

Pros

  • Helps Innovate
  • Friendly Negotiation
  • Continually Improving Product
  • Reliable

Cons

  • Less Efficient Service

Eugene W.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2024

Outstanding code ability, except a little pricey

Likeliness to Recommend

9 /10

What differentiates Claude from other similar products?

Claude's main strengths are its excellent code comprehension and generation skills, and its ability to handle long texts. Its answers are more focused on accuracy and professionalism, and it doesn't randomly guess or make up information. It is able to provide more in-depth analyses and recommendations when dealing with complex technical issues. Now it actually supports csv files!

What is your favorite aspect of this product?

Most impressive is Claude's performance in programming assistance. Not only does it understand the code logic accurately, but it also provides optimisation suggestions that are in line with best practices. At the same time, it is always professional and honest in its responses, which gives users more confidence in the process.

What do you dislike most about this product?

The biggest regret at the moment is the lack of code real-time execution environment and session history management features. In addition, the lack of file persistent storage also affects the efficiency of use in some scenarios.

What recommendations would you give to someone considering this product?

If you are a developer or a professional who has to deal with a lot of technical documentation, Claude is definitely worth the investment. Its professional competence and reliability can significantly improve work efficiency. It is recommended to use the free version first to experience the core features and confirm that it meets your needs before upgrading to the paid version.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

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