Claude Logo
Claude Logo
Anthropic PBC

Claude

Composite Score
7.8 /10
CX Score
8.0 /10
Category
Claude
7.8 /10

What is Claude?

Claude is a next-generation AI assistant based on Anthropic’s research into training helpful, honest, and harmless AI systems. Accessible through chat interface and API in our developer console, Claude is capable of a wide variety of conversational and text processing tasks while maintaining a high degree of reliability and predictability. Claude can help with use cases including summarization, search, creative and collaborative writing, Q&A, coding, and more.

Company Details


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Awards & Recognition

Claude won the following awards in the AI Code Generation category

Claude Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Claude.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

2
Since last award

91 Plan to Renew

4
Since last award

75 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
93%
Negotiation and Contract:
79%
Conflict Resolution:
82%
Strategy & Innovation:
90%
Service Experience:
83%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Claude?

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8% Negative
4% Neutral
88% Positive

Pros

  • Continually Improving Product
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 82

Code Completion

87

Natural Language Generation

85

Summarization & Explanation

84

Commenting

83

Unit Tests

82

Bug Detection

79

Refactoring

79

Multi-Language Support

78

IDE Integration

75

Vendor Capability Ratings

Average 74

Ease of Implementation

82

Quality of Features

78

Ease of Data Integration

76

Business Value Created

76

Product Strategy and Rate of Improvement

75

Usability and Intuitiveness

74

Ease of IT Administration

72

Ease of Customization

72

Vendor Support

71

Breadth of Features

71

Availability and Quality of Training

68

Claude Reviews

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Jan 2025

Awesome tool to use

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Gaurav P.

  • Role: Information Technology
  • Industry: Gaming and Hospitality
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2024

Best AI tool for programming

Likeliness to Recommend

8 /10

What differentiates Claude from other similar products?

Claude is designed for programming

What is your favorite aspect of this product?

context window

What do you dislike most about this product?

breadth of features, and lack of improvements

What recommendations would you give to someone considering this product?

best AI tool for programming, must try to improve productivity.

Pros

  • Enables Productivity
  • Helps Innovate
  • Reliable
  • Performance Enhancing

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