Claude Logo
Claude Logo
Anthropic PBC

Claude

Composite Score
8.5 /10
CX Score
8.7 /10
Category
Claude
8.5 /10

What is Claude?

Claude is a next-generation AI assistant based on Anthropic’s research into training helpful, honest, and harmless AI systems. Accessible through chat interface and API in our developer console, Claude is capable of a wide variety of conversational and text processing tasks while maintaining a high degree of reliability and predictability. Claude can help with use cases including summarization, search, creative and collaborative writing, Q&A, coding, and more.

Company Details


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Awards & Recognition

Claude won the following awards in the AI Code Generation category

Claude Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Claude.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

91 Plan to Renew

4
Since last award

80 Satisfaction of Cost Relative to Value

5
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Claude?

5% Negative
4% Neutral
91% Positive

Pros

  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Feature Ratings

Average 82

Summarization & Explanation

85

Code Completion

85

Natural Language Generation

82

Unit Tests

81

Commenting

81

Refactoring

81

Bug Detection

80

Multi-Language Support

80

IDE Integration

77

Vendor Capability Ratings

Average 78

Ease of Implementation

82

Quality of Features

80

Usability and Intuitiveness

80

Business Value Created

79

Ease of Data Integration

79

Product Strategy and Rate of Improvement

77

Ease of IT Administration

77

Ease of Customization

77

Vendor Support

76

Breadth of Features

75

Availability and Quality of Training

75

Claude Reviews

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted May 2025

Easy to use, quality response and inexpensive

Likeliness to Recommend

7 /10

Pros

  • Trustworthy
  • Client Friendly Policies
  • Altruistic
  • Acts with Integrity

Chirag C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2025

Smart model and reliable solution

Likeliness to Recommend

9 /10

What differentiates Claude from other similar products?

Achieving excellence while maintaining a low hallucination rate is crucial for reliable and accurate outcomes in various fields, ensuring trust and confidence in the results produced.

What is your favorite aspect of this product?

Simplify unit test writing to significantly reduce time spent on repetitive tasks, enhancing efficiency and productivity in software development processes.

What do you dislike most about this product?

No hard feelings as of now against the product

What recommendations would you give to someone considering this product?

Could be used as a turbo coder and help in writing tests for all scenarios

Pros

  • Reliable
  • Performance Enhancing
  • Unique Features
  • Effective Service

Chirag C.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2025

Highly accurate model for day to day tasks

Likeliness to Recommend

10 /10

What differentiates Claude from other similar products?

The model hallucinates way less than its competitors and it hive more accurate results

What is your favorite aspect of this product?

I used it majorly to help me with writing unit tests and it does a wonderful job by providing high quality test cases covering all the scenarios

What do you dislike most about this product?

Nothing as of now as I love how it provides better results than its competitors

What recommendations would you give to someone considering this product?

Use this for writing unit tests and integration tests as it provides more robust and intellectually written scenarios

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Unique Features

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