Claude Logo
Claude Logo
Anthropic PBC

Claude

Composite Score
8.6 /10
CX Score
8.9 /10
Category
Claude
8.6 /10

What is Claude?

Claude is a next-generation AI assistant based on Anthropic’s research into training helpful, honest, and harmless AI systems. Accessible through chat interface and API in our developer console, Claude is capable of a wide variety of conversational and text processing tasks while maintaining a high degree of reliability and predictability. Claude can help with use cases including summarization, search, creative and collaborative writing, Q&A, coding, and more.

Company Details


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Awards & Recognition

Claude won the following awards in the AI Code Generation category

Claude Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Claude.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

93 Plan to Renew

2
Since last award

83 Satisfaction of Cost Relative to Value

8
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Claude?

4% Negative
5% Neutral
91% Positive

Pros

  • Enables Productivity
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 82

Summarization & Explanation

85

Code Completion

84

Natural Language Generation

82

Commenting

82

Unit Tests

82

Bug Detection

81

Refactoring

80

Multi-Language Support

79

IDE Integration

78

Vendor Capability Ratings

Average 79

Ease of Implementation

83

Quality of Features

82

Ease of Data Integration

81

Business Value Created

81

Usability and Intuitiveness

79

Ease of IT Administration

79

Ease of Customization

78

Product Strategy and Rate of Improvement

76

Breadth of Features

76

Vendor Support

76

Availability and Quality of Training

76

Claude Reviews

Sonam S.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2025

it feels more thoughtful than chatgpt.

Likeliness to Recommend

8 /10

What differentiates Claude from other similar products?

chatgpt can be very fast and sometimes gives generic answers. claude feels like it takes a bit more time to think, and the answers are often more nuanced and well-written.

What is your favorite aspect of this product?

i love the quality of the writing. it's very good at creative writing tasks, like writing a story or a poem. it has a more literary and sophisticated style.

What do you dislike most about this product?

it can be a bit slower to generate a response compared to other models.

What recommendations would you give to someone considering this product?

if you care about the quality and thoughtfulness of the writing, you will prefer claude.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Client's Interest First
  • Over Delivered

Simran T.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2025

Claude ai best tool for code generator frontend

Likeliness to Recommend

10 /10

What differentiates Claude from other similar products?

easy to use as well as latest design of ui code creation

What is your favorite aspect of this product?

easy to use and version coming which make it more feature with quality

What do you dislike most about this product?

nothing perfect tool for code generation

What recommendations would you give to someone considering this product?

yes i will recommend this for code generation

Pros

  • Trustworthy
  • Efficient Service
  • Caring
  • Saves Time

Cons

  • Leverages Incumbent Status

Hardik G.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2025

The best in code generation.

Likeliness to Recommend

10 /10

What differentiates Claude from other similar products?

Large context window, and best in code genration, debugging.

What is your favorite aspect of this product?

The favorite part is its understanding of requirements and understanding the code itself before proceeding further with suggestions.

What do you dislike most about this product?

The UX is little less intiutive then other platforms but is okay. Context and memory sharing between chats is still not available.

What recommendations would you give to someone considering this product?

This is Ai is the master of code generation, if used efficiently and with understanding of good prompts it can create magic itself.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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