CloudFlare

Cloudflare

Composite Score

8.9 /10

CX Score

9.3 /10

80 Reviews Write a Review

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What is Cloudflare?

Cloudflare is a global network designed to make everything you connect to the Internet secure, private, fast, and reliable. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare have all traffic routed through its intelligent global network, which gets smarter with each new site added. As a result, they see significant improvement in performance and a decrease in spam and other attacks.

Company Details

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Awards & Recognition

Cloudflare won the following awards in the Secure Access Service Edge category

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2025 Data Quadrant Champion

Latest Award, 2025

3 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2024 Data Quadrant Champion

2024

2 Top Rated Capabilities

3 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Service Experience
Contract Negotiation

2023

2 Top Rated Capabilities

5 Top Rated Features

2023

Cloudflare Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cloudflare.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cloudflare?

2% Negative

4% Neutral

94% Positive

Pros

Trustworthy
Helps Innovate
Continually Improving Product
Effective Service

Feature Ratings

Average 81

Enablement for Security Teams

Network Sandboxes

Firewall as a Service (FWaaS)

Secure Web Gateway (SWG)

Web Application and API Protection (WAAP)

Zero Trust

Cloud Access Security Broker (CASB)

SD-WAN

Viable Alternative VS Traditional MPLS

Remote Browser Isolation (RBI)

Data Analytics / BI / AI

Vendor Capability Ratings

Average 80

Business Value Created

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Quality of Features

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

Also Featured in...

Security Service Edge

Score 8.9

View Cloudflare in this category (opens in a new tab)

Cloudflare Reviews

Tharusha D.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2023

user friendly GUI and easy to use.

Likeliness to Recommend

10 /10

What differentiates Cloudflare from other similar products?

pricing difference is highly appreciates compare with similar products.

What is your favorite aspect of this product?

web security was one of my personal favorite.

What do you dislike most about this product?

i have no dislikes but edge load balancing should be there on the WAF.

What recommendations would you give to someone considering this product?

anyone who is hosting a website the DNS should be given to cloud-flare because they are the world leading.

Pros

Performance Enhancing
Altruistic
Acts with Integrity
Appreciates Incumbent Status

Paulo S.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2023

Cloudflare has a very good user experience.

Likeliness to Recommend

10 /10

What differentiates Cloudflare from other similar products?

I think the user experience is very important and Cloudflare has that.

What is your favorite aspect of this product?

User experience; Support; Features made available by the platform.

What do you dislike most about this product?

There may be some difficulty in integrating with some product, other than that, it's excellent.

What recommendations would you give to someone considering this product?

Cloudflare, in my opinion, is easy to implement. And the user experience is very good. Cloudflare's technical support is phenomenal. It's excellent and does a great job. It's stable and I love it.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Anu S.

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2023

Easy to use but documentation and support bad

Likeliness to Recommend

4 /10

What differentiates Cloudflare from other similar products?

Availability and compact ability

What is your favorite aspect of this product?

Zero trust and CDN

What do you dislike most about this product?

Developer documentation bugs

What recommendations would you give to someone considering this product?

Update documentation

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Cloudflare

What is Cloudflare?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

Cloudflare Ratings

92 Likeliness to Recommend

98 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love Cloudflare?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Enablement for Security Teams Enablement for Security to know the layers of protection deployed and not just rely on the carrier to only provide the connection.

Network Sandboxes Sandboxes are used to safely execute suspicious code without risking harm to the host device or network.

Firewall as a Service (FWaaS) Next-generation firewall capabilities that include web filtering, advanced threat protection, intrusion prevention system, and Domain Name System security.

Secure Web Gateway (SWG) Protects corporate users and networks from web-based malware, controls employee behavior on the Internet, and helps prevent data loss.

Web Application and API Protection (WAAP) Provides protective capabilities that leverage effective web request inspection prior to reaching the API such as Next-Gen WAF, RASP, DDoS etc.

Zero Trust Provides features that enable a zero trust architecture, including device authentication and user contextual risk based authentication.

Cloud Access Security Broker (CASB) Intermediary between an organization's users and one or more cloud services, allowing the enforcement of certain types of security policies in the cloud.

SD-WAN Separates the data and control plane from its hardware, virtualizing the network.

Viable Alternative VS Traditional MPLS Organizations may want to migrate away from traditional MPLS and leverage a platform to provision convergence and flexibility regarding deployment of security.

Remote Browser Isolation (RBI) Separate your users' web browsing activity from the local network and its infrastructure, preventing browser-based attacks on the network.

Data Analytics / BI / AI Integration of capability to mine data from incoming sources (SIEM, logs, vulnerability tools, threat databases, etc) in real-time and apply rules.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Security Service Edge

Cloudflare Reviews

Tharusha D.

user friendly GUI and easy to use.

Likeliness to Recommend

Pros

Paulo S.

Cloudflare has a very good user experience.

Likeliness to Recommend

Pros

Anu S.

Easy to use but documentation and support bad

Likeliness to Recommend

Pros

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Feature Ratings

Enablement for Security Teams

Network Sandboxes

Firewall as a Service (FWaaS)

Secure Web Gateway (SWG)

Web Application and API Protection (WAAP)

Zero Trust

Cloud Access Security Broker (CASB)

SD-WAN

Viable Alternative VS Traditional MPLS

Remote Browser Isolation (RBI)

Data Analytics / BI / AI

Vendor Capability Ratings

Business Value Created

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Quality of Features

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support