CloudFlare

Cloudflare

Composite Score

8.9 /10

CX Score

9.3 /10

80 Reviews Write a Review

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What is Cloudflare?

Cloudflare is a global network designed to make everything you connect to the Internet secure, private, fast, and reliable. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare have all traffic routed through its intelligent global network, which gets smarter with each new site added. As a result, they see significant improvement in performance and a decrease in spam and other attacks.

Company Details

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Awards & Recognition

Cloudflare won the following awards in the Secure Access Service Edge category

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2025 Data Quadrant Champion

Latest Award, 2025

3 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2024 Data Quadrant Champion

2024

2 Top Rated Capabilities

3 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Service Experience
Contract Negotiation

2023

2 Top Rated Capabilities

5 Top Rated Features

2023

Cloudflare Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cloudflare.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cloudflare?

2% Negative

4% Neutral

94% Positive

Pros

Trustworthy
Helps Innovate
Continually Improving Product
Effective Service

Feature Ratings

Average 81

Enablement for Security Teams

Network Sandboxes

Firewall as a Service (FWaaS)

Secure Web Gateway (SWG)

Web Application and API Protection (WAAP)

Zero Trust

Cloud Access Security Broker (CASB)

SD-WAN

Viable Alternative VS Traditional MPLS

Remote Browser Isolation (RBI)

Data Analytics / BI / AI

Vendor Capability Ratings

Average 80

Business Value Created

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Quality of Features

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

Also Featured in...

Security Service Edge

Score 8.9

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Cloudflare Reviews

Zach J.

Role: Operations
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2025

Secure and effective solution

Likeliness to Recommend

9 /10

What differentiates Cloudflare from other similar products?

Due to its high-performance global network, innovative approach to threat, and integrated zero-trust security, it is unique in the market of security service edge providers. Unlike other similar products that depend on regional data centers, it functions as one of the largest globally distributed networks.

What is your favorite aspect of this product?

Its low-latency performance cost-effectivity, and zero-trust security make it a powerful platform. It regularly updates itself with new and advanced features such as email security tools, AI-powered threat detection, and data loss prevention. It allows our DevSecOps teams to automate security strategies by involving Terraform, APIs, and other coding tools. Its security settings are easy to deploy and are scripted.

What do you dislike most about this product?

Cloudflare’s unique combination of security, scalability, and speed makes it most desirable for SSE solutions. But there are a few areas which need attention for improvement. It heavily focuses on network and web security, but does not provide us with endpoint detection and response tools.

What recommendations would you give to someone considering this product?

I would recommend going with Cloudflare to everyone who needs fast and scalable SSE security capabilities without complex hardware. One may face challenges while dealing with its policies, and firewalls, for this, it is recommended to go with its guidelines.

Pros

Continually Improving Product
Reliable
Enables Productivity
Unique Features

Amisha P.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2024

Enhancing the workforce

Likeliness to Recommend

10 /10

What differentiates Cloudflare from other similar products?

When the other comparative platforms lack, starting with the broader range of web performance and security features, easy to use interface and wide reaching network is the CloudFlare.The offered capabilities of this web pages and therefore its is suitable for companies of any size.

What is your favorite aspect of this product?

The feature I enjoyed most is their user friendly platform and an easy to navigate control panel. This makes it possible for me to oversee the operations of the website.

What do you dislike most about this product?

The customer support is not quick , they needs to respond quickly. Secondly their should be proper guidance provided to how to navigate through the app.

What recommendations would you give to someone considering this product?

The product is highly recommended, but before going to implement it, one should analyze the team strength, working conditions and financial condition of the organization.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Aashu K.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

Great Security Features

Likeliness to Recommend

10 /10

What differentiates Cloudflare from other similar products?

CloudFlare's extensive global network of data centers, cutting edge security features and user friendliness set it apart from other comparable platforms. It provide a full range of services that are all consolidated into one platform, such as CDN, WAF, DNS, Bot Management , Load Balancing and Zero trust network access.

What is your favorite aspect of this product?

The feature I love the most is its significantly improvement the website performance By managing the static content and optimizing the delivery of dynamic content, cloudflare can significantly reduce the loading time of the pages , enhanced user experience and improve SEO

What do you dislike most about this product?

Configuration is complex, due to its steep learning curves. Rest customer support is little slower is responding.

What recommendations would you give to someone considering this product?

I would highly recommend the product, but before considering the product, one should analyze the specific needs and budget, consider the size and complexity of the website, the level of security required and the desired performance improvements.

Pros

Performance Enhancing
Enables Productivity
Inspires Innovation
Caring

Cloudflare

What is Cloudflare?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

Cloudflare Ratings

92 Likeliness to Recommend

98 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love Cloudflare?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Enablement for Security Teams Enablement for Security to know the layers of protection deployed and not just rely on the carrier to only provide the connection.

Network Sandboxes Sandboxes are used to safely execute suspicious code without risking harm to the host device or network.

Firewall as a Service (FWaaS) Next-generation firewall capabilities that include web filtering, advanced threat protection, intrusion prevention system, and Domain Name System security.

Secure Web Gateway (SWG) Protects corporate users and networks from web-based malware, controls employee behavior on the Internet, and helps prevent data loss.

Web Application and API Protection (WAAP) Provides protective capabilities that leverage effective web request inspection prior to reaching the API such as Next-Gen WAF, RASP, DDoS etc.

Zero Trust Provides features that enable a zero trust architecture, including device authentication and user contextual risk based authentication.

Cloud Access Security Broker (CASB) Intermediary between an organization's users and one or more cloud services, allowing the enforcement of certain types of security policies in the cloud.

SD-WAN Separates the data and control plane from its hardware, virtualizing the network.

Viable Alternative VS Traditional MPLS Organizations may want to migrate away from traditional MPLS and leverage a platform to provision convergence and flexibility regarding deployment of security.

Remote Browser Isolation (RBI) Separate your users' web browsing activity from the local network and its infrastructure, preventing browser-based attacks on the network.

Data Analytics / BI / AI Integration of capability to mine data from incoming sources (SIEM, logs, vulnerability tools, threat databases, etc) in real-time and apply rules.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Security Service Edge

Cloudflare Reviews

Zach J.

Secure and effective solution

Likeliness to Recommend

Pros

Amisha P.

Enhancing the workforce

Likeliness to Recommend

Pros

Aashu K.

Great Security Features

Likeliness to Recommend

Pros

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Feature Ratings

Enablement for Security Teams

Network Sandboxes

Firewall as a Service (FWaaS)

Secure Web Gateway (SWG)

Web Application and API Protection (WAAP)

Zero Trust

Cloud Access Security Broker (CASB)

SD-WAN

Viable Alternative VS Traditional MPLS

Remote Browser Isolation (RBI)

Data Analytics / BI / AI

Vendor Capability Ratings

Business Value Created

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Quality of Features

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support