CloudNine

CloudNine LAW

Composite Score

6.9 /10

CX Score

6.6 /10

27 Reviews Write a Review

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What is CloudNine LAW?

Cloud-based eDiscovery automation software that simplifies litigation, investigations, and audits by allowing you to upload, review, and produce documents from one place within minutes

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Awards & Recognition

CloudNine LAW won the following awards in the eDiscovery category

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3 Top Rated Capabilities

5 Top Rated Features

2024

3 Top Rated Capabilities

1 Top Rated Features

2023

2 Top Rated Capabilities

2 Top Rated Features

2022

CloudNine LAW Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on CloudNine LAW.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

93 Plan to Renew

1
Since last award

72 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+68 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love CloudNine LAW?

13% Negative

9% Neutral

78% Positive

Pros

Transparent
Respectful
Reliable
Fair

Feature Ratings

Average 80

Optical Character Recognition

Tagging Metadata and Organization

Classification and Data Parsing

Native Format

Annotations

Email Threading

Legal Hold

Review

Chain of Custody Preservation

Data Analysis and Visualization

Audio Transcription

Vendor Capability Ratings

Average 76

Quality of Features

Ease of Implementation

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

CloudNine LAW Reviews

Jeff H.

Role: Consultant
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2020

Cloud-nine performs outside the legal enviroment

Likeliness to Recommend

9 /10

What differentiates CloudNine LAW from other similar products?

Cloud-nine's eDiscovery solution has the price point, the ability to be customized, the training, the professional and knowledgeable user support, and the functions to successfully define, store, retrieve, and review and (as necessary) change documents to meet the regulatory requirements that it is required to meet. It's software is intuitive, effective, and well written. It's help staff, management, and development staff is open and willing to listen and then, if at all possible either change the overall product, or customize it to meet you company's requirements in these areas. I have not worked with an organization that excels so well in all of these areas. Working as a consultant with the team, my input and recommendations were passed along by the evaluation team, and those at the company who had the overall purchase authority, but I saw them work with me and my own suggestions, as well as those of their team, and contact and work with Cloude-nine and bring to fruition a solution that very much benefited the company's needs.

What is your favorite aspect of this product?

Intuitive, well written/not taxing the computing environment, the knowledge and willingness of their staff at practically all levels to meet the needs, and their clear friendliness and enjoyment in working in the environment and space that their product occupied.

What do you dislike most about this product?

There were a few hiccups and errors...but honestly, I do not know of any product of this scale, that through a well written and carried out specification and testing regiment does not. If they tell you they did, I would say that something is wrong. Anyway, this organization, as I have said earlier, responded overwhelmingly in the positive to issues and did their utmost to address them.

What recommendations would you give to someone considering this product?

Make sure you have an effective, well written and detailed specification for your needs, and then just as effective a testing and communication regiment to ensure that your company addresses, fairly, your plan with the vendor. Then be certain to effectively communicate all of it to the vendor, ensuring that the vendor knows precisely the weighting methodology you use for the various capabilities you are looking for and the time frames you need them by. The communicate them, and do all in our power to gauge the genuineness of the responses you receive from the vendor and then move forward being true to your specification and open to listening to the vendor as they go through the challenge of podding to it, being willing if at all possible to tweak things as you move along, if the things being tweaked are able to be done while still supplying the overall outcomes you seek.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Mark D.

Role: C-Level
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2020

Easy to use, good for my business.

Likeliness to Recommend

8 /10

What differentiates CloudNine LAW from other similar products?

The range of uses is what makes this product different from other similar products.

What is your favorite aspect of this product?

The utility of this product is my favorite aspect.

What do you dislike most about this product?

There is nothing for me to dislike about this prodcut.

What recommendations would you give to someone considering this product?

I recommend that the person consider the overall utility of this product for their needs.

Pros

Reliable
Trustworthy
Fair
Acts with Integrity

Donna B.

Role: C-Level
Industry: Insurance
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Aug 2020

Not inexpensive but worth it

Likeliness to Recommend

7 /10

What differentiates CloudNine LAW from other similar products?

Clear concise information, easy to navigate

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

Price-re-evaluate the cost

What recommendations would you give to someone considering this product?

Take your time

Pros

Reliable
Trustworthy
Inspires Innovation
Respectful

Cons

Less Effective Service
Less Caring
Wastes Time

CloudNine LAW

What is CloudNine LAW?

Company Details

Book a Free Demo Today!

Awards & Recognition

CloudNine LAW Ratings

82 Likeliness to Recommend

93 Plan to Renew

1 Since last award

72 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+68 Net Emotional Footprint

How much do users love CloudNine LAW?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Optical Character Recognition The ability to transcribe the image text into a format that is recognized as electronic text

Tagging Metadata and Organization Ability to add metadata and tagging in order to easily identify and classify reviewed documents

Classification and Data Parsing Ability to read data stored in multiple records and parse them in a format-agnostic, normalized search index.​

Native Format Preservation of the native format of the documents in unaltered state

Annotations The system should allow for the means of annotation, including comments, highlighting, etc., without modifying the original documents.​

Email Threading n the parsing of email, the ability to follow reply threads throughout the course of the entire email interaction.​

Legal Hold The ability to place a “legal hold” on systems in order to prevent modification of electronic data during the eDiscovery process.

Review The system should facilitate the review process of the documents extracted and processed by the eDiscovery software

Chain of Custody Preservation Verifiable methods to ensure that electronic documents are in an as-collected & untampered state when presented to the court.

Data Analysis and Visualization Ability to plot or graph the data in a visual format, such as line charts or pie graphs.​

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

CloudNine LAW Reviews

Jeff H.

Cloud-nine performs outside the legal enviroment

Likeliness to Recommend

Pros

Mark D.

Easy to use, good for my business.

Likeliness to Recommend

Pros

Donna B.

Not inexpensive but worth it

Likeliness to Recommend

Pros

Cons

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1
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1
Since last award

Feature Ratings

Optical Character Recognition

Tagging Metadata and Organization

Classification and Data Parsing

Native Format

Annotations

Email Threading

Legal Hold

Review

Chain of Custody Preservation

Data Analysis and Visualization

Audio Transcription

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support

Ease of IT Administration

Availability and Quality of Training

Ease of Customization