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commercetools

commercetools

Composite Score
7.2 /10
CX Score
7.4 /10
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Category
commercetools
7.2 /10

What is commercetools?

Develop a highly-functional, visually-appealing customer experience that is on brand using the modern commerce solution by commercetools. Unlike legacy vendors, we empower the way you work with game-changing features and functionality, so you can focus on creating the ultimate customer experience.

Company Details

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Awards & Recognition

commercetools won the following awards in the B2C eCommerce category

commercetools Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on commercetools.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

97 Plan to Renew

79 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love commercetools?

3% Negative
0% Neutral
97% Positive

Pros

  • Helps Innovate
  • Enables Productivity
  • Respectful
  • Continually Improving Product

Feature Ratings

Average 74

Order Portal

85

Order Management

79

Microsite Management

77

Catalog Management

77

Content Localization

77

Payment Processing

76

Retargeting Capabilities

70

Reporting and Analytics

69

Integrated Search

68

Content Management

67

Predictive Recommendations

63

Vendor Capability Ratings

Average 77

Business Value Created

83

Product Strategy and Rate of Improvement

80

Ease of IT Administration

80

Quality of Features

80

Usability and Intuitiveness

79

Ease of Implementation

79

Ease of Data Integration

77

Ease of Customization

77

Breadth of Features

74

Vendor Support

74

Availability and Quality of Training

68

commercetools Reviews

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Feb 2024

Amazing Product.

Likeliness to Recommend

8 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Mohsin S.

  • Role: Industry Specific Role
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

Best Commerce Support for Professionals

Likeliness to Recommend

9 /10

What differentiates commercetools from other similar products?

Commercetools enables an improved learning curve, easy approach, smooth navigation, and easy customization for you. Therefore, you get to explore the real-time implementation method here and it would be helpful for all sorts of projects.

What is your favorite aspect of this product?

The most appealing feature about Commercetools software is that you can learn its working in a day. Surprising, right? But, yes it’s true and the software comes with a complete user guide that works like magic. You can manage navigation, inventory, marketing, and all using this tool. Thus, it is very flexible to use for all and there will be no hassle in installing on any system.

What do you dislike most about this product?

So, when it comes to the drawbacks then, there are few which should be exempted in the new version for better working. Some coding commands should be executed to run some important function and you can get the details while performing any task.

What recommendations would you give to someone considering this product?

Overall, it is the best digital marketing tool to increase the growth of all-sized establishments. You can easily deploy this one and can implement various commands with a smooth approach.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Amiya D.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

"Next Gen e-commerce System."

Likeliness to Recommend

9 /10

What differentiates commercetools from other similar products?

The adaptability of the framework and the simplicity with which an instance may be onboarded. In addition, there is a strong and better-documented API toolkit. commercetools offers a plethora of possibilities that can be readily enabled using contemporary interface technologies.

What is your favorite aspect of this product?

commercetools is essentially our headless eCommerce option for integrating with some other CMS and experiences providers like Adobe. This has enabled us to broaden our service to include support for many systems and affect our lives to suggest an effective solution.

What do you dislike most about this product?

There are no incoming/outgoing linkages or software connections. The idea of using commercetools or embracing a headless strategy for e-commerce might be difficult for businesses to grasp sometimes.

What recommendations would you give to someone considering this product?

I would suggest commercetools. Its frameworks are both robust and adaptable, making it easy to develop a huge eCommerce system. Cloud-based and Headless.

Pros

  • Efficient Service
  • Effective Service
  • Reliable
  • Trustworthy

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