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commercetools

commercetools

Composite Score
7.2 /10
CX Score
7.4 /10
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Category
commercetools
7.2 /10

What is commercetools?

Develop a highly-functional, visually-appealing customer experience that is on brand using the modern commerce solution by commercetools. Unlike legacy vendors, we empower the way you work with game-changing features and functionality, so you can focus on creating the ultimate customer experience.

Company Details

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Awards & Recognition

commercetools won the following awards in the B2C eCommerce category

commercetools Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on commercetools.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

97 Plan to Renew

79 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love commercetools?

3% Negative
0% Neutral
97% Positive

Pros

  • Helps Innovate
  • Enables Productivity
  • Respectful
  • Continually Improving Product

Feature Ratings

Average 74

Order Portal

85

Order Management

79

Microsite Management

77

Catalog Management

77

Content Localization

77

Payment Processing

76

Retargeting Capabilities

70

Reporting and Analytics

69

Integrated Search

68

Content Management

67

Predictive Recommendations

63

Vendor Capability Ratings

Average 77

Business Value Created

83

Product Strategy and Rate of Improvement

80

Ease of IT Administration

80

Quality of Features

80

Usability and Intuitiveness

79

Ease of Implementation

79

Ease of Data Integration

77

Ease of Customization

77

Breadth of Features

74

Vendor Support

74

Availability and Quality of Training

68

commercetools Reviews

Holirca Denisa S.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

Approach for modern!

Likeliness to Recommend

8 /10

What differentiates commercetools from other similar products?

Commercetools help us to enhance and liberate our platform with the fronted that is decoupled and connected to the backend. It is easy and for the beginners and new business owners which want to start their own online store this is the best platform for them. They have powerful and enhanced customization capacity which comes at reasonable prices.

What is your favorite aspect of this product?

Commercetools have full control over their software which is of vital importance for the users as it helps to solve the security issues and our documentation and files are protected. They contain all the necessary features and functions needed by us to run successful e commerce business and day by day their features are improving and new capabilities are being introduced.

What do you dislike most about this product?

Commercetools have pricing limitations for some users and clients with respect to the SDKs. They do not provide lot of pricing options to the customers to make it user friendly. They have central product master that does not provide product activation.

What recommendations would you give to someone considering this product?

Commerce Tools is best recommended because they deliver technology to their clients which help them to build amazing frontend experiences. They have good and reliable documentation which is simple and easy to use for even the beginners.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Unique Features
  • Efficient Service

Kimberly A.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

the arena's leading digital trade platform.

Likeliness to Recommend

9 /10

What differentiates commercetools from other similar products?

It hyperlinks all packages and frontends, scales without limit, and takes the benefit of fast time-to-marketplace for your company wishes. It permits you to pay attention to your middle competencies, while the vendor assures the availability and performance of the trade machine. It has gotten entry to client order facts and additional product facts to deliver an extraordinary enjoy in-save.

What is your favorite aspect of this product?

It has excellent documentation. It has a solid and scalable architecture and is also a cloud-native platform. It has many functionalities which might be needed for an eCommerce platform. Its intuitive and robust manipulate panel permits you to manipulate discounts, hold catalog data, access consumer and order statistics, and run campaigns. It is the correct basis for developing a feature-wealthy and rapid market with millions of products and heaps of providers. It has a contemporary frontend template to create your tailored trade websites.

What do you dislike most about this product?

commerce tools have pricing barriers. It has an imperative product grasp that doesn't provide product activation based totally on specific geographies structures. It additionally has data mapping obstacles. It doesn’t comprise a few present-day frontend SDKs. And it has some integration issues. Its vision for adopting a headless method to commerce can now and again be complex for companies to apprehend. It's not a turnkey eCommerce platform.

What recommendations would you give to someone considering this product?

All forms of agencies use commerce tools. It allows you to create effective, particularly customized commerce reviews whilst constructing a profitable, sustainable logo.

Pros

  • Helps Innovate
  • Enables Productivity
  • Inspires Innovation
  • Caring

Afrina Y.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

A Popular eCommerce Platform

Likeliness to Recommend

8 /10

What differentiates commercetools from other similar products?

This platform has no office or institute rather it allows its users’ to just buy the API tokens to use the service. New features are being introduced in this platform day by day. Addition of latest features frequently keeps the customer intrigued towards the platform. The documentation of this platform is user-friendly.

What is your favorite aspect of this product?

This interface of this platform is user-friendly and easy to understand. It needs no training for using this platform. It can benefit both small and mid-sized companies.

What do you dislike most about this product?

This platform does not allow customers to use it on a free trial version which makes them familiar with the features and options. It is a disadvantage as compared to other platforms. It contains the limits for prices. In this way, Commercetools faces difficulties in showing the other organizations tools. It does not contain a mobile application.

What recommendations would you give to someone considering this product?

This platform offers a functionality which is called point of sale through cloud deployment. According to this feature, a user can pay by using the internet without the need to use a desktop computer. This provides ease to the customers. This removes the barrier of going to the bank or financial institution for payment purpose.

Pros

  • Caring
  • Respectful
  • Generous Negotitation
  • Friendly Negotiation

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