Commvault Systems

Commvault Cloud

Composite Score

7.7 /10

CX Score

7.8 /10

31 Reviews Write a Review

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What is Commvault Cloud?

Introducing Commvault® Cloud Powered by Metallic® AI: Meet the cyber resilience platform built for the hybrid enterprise. Commvault Cloud delivers true cloud cyber resilience while ensuring the fastest recovery. It’s the ultimate weapon against ransomware.

Company Details

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Awards & Recognition

Commvault Cloud won the following awards in the Email Backup category

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6 Top Rated Capabilities

8 Top Rated Features

Latest Award, 2025

3 Top Rated Capabilities

6 Top Rated Features

2023

2 Top Rated Capabilities

8 Top Rated Features

2022

Commvault Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Commvault Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

2
Since last award

99 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Commvault Cloud?

4% Negative

8% Neutral

88% Positive

Pros

Altruistic
Continually Improving Product
Trustworthy
Transparent

Feature Ratings

Average 84

User self service

100

AI tech support

100

Encryption

100

Backup Archiving

Support for Backup Types

Security

Compliance

Media Support

Mailbox Backup Restore

Granular Restore

Permissions Awareness

Vendor Capability Ratings

Average 82

Ease of Data Integration

Ease of Implementation

Quality of Features

Ease of IT Administration

Business Value Created

Usability and Intuitiveness

Breadth of Features

Vendor Support

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Also Featured in...

Backup and Availability

Score 8.6

View Commvault Cloud in this category (opens in a new tab)

Commvault Cloud Reviews

Bogdan B.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2022

Fantastic mix of features, new ones less reliable

Likeliness to Recommend

9 /10

What differentiates Commvault Cloud from other similar products?

Extremely reliable, fantastic mix of features, newer features such as content indexing are not as thoroughly documented and somehow less reliable than the backup and recovery features

What is your favorite aspect of this product?

reliability of backup and restore operations

What do you dislike most about this product?

quality of support services has decrease throughout the pandemic, support department sometimes seems undersized

What recommendations would you give to someone considering this product?

improving support services

Pros

Unique Features
Helps Innovate
Continually Improving Product
Reliable

ALPER S.

Role: Information Technology
Industry: Banking
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2022

Leading application in data backup and protection

Likeliness to Recommend

9 /10

What differentiates Commvault Cloud from other similar products?

I think the most important feature is that it contains many structures in a single software. It is also a very nice feature that it offers you all your data management needs in a single software. Having OEM partnerships with all storage manufacturers is also a very important feature in my opinion.

What is your favorite aspect of this product?

Since it is hardware independent software I think it's one of the most important features that makes Commvault strong. I can say that it is an application that eliminates performance and compatibility problems because it can work safely in all kinds of environments and platforms.

What do you dislike most about this product?

I don't have any negative comments about the product.

What recommendations would you give to someone considering this product?

I can say that you will definitely realize the comfort and confidence of having such a software as it provides all your data management and data protection needs through a single software. Considering the service we have received on the technical support side, I can say that it is good. I would definitely recommend.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Fazal Ur Rehman S.

Role: Information Technology
Industry: Government
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2022

Good product but pricey. Needs a good partner

Likeliness to Recommend

7 /10

What differentiates Commvault Cloud from other similar products?

Once configured, the product is easy to manage. It provides a single pane to see the overall health of the solution.

What is your favorite aspect of this product?

Management dashboard

What do you dislike most about this product?

Not easy to setup

What recommendations would you give to someone considering this product?

Get trained on the product. Gather all information about your existing Systems and their backup requirements. Have solution implemented by a reliable and experienced partner.

Pros

Security Protects
Performance Enhancing
Enables Productivity
Trustworthy

Cons

Under Delivered
Wastes Time
Less Respectful

Commvault Cloud

What is Commvault Cloud?

Company Details

Need Assistance?

Awards & Recognition

Commvault Cloud Ratings

88 Likeliness to Recommend

2 Since last award

99 Plan to Renew

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love Commvault Cloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

User self service User do not need to raise a service desk ticket anymore

AI tech support Technical professionals can access a generative Ai chatbot when querying the knowledge base

Encryption Encryption of sensitive and personal files on a user’s workstation.

Backup Archiving Ability to conduct archive backups for long-term storage.

Support for Backup Types Support for Full, Incremental (change since last incremental backup) & Differential (change since last full backup) backup types.

Security The software provides appropriate data and access security for the message store, individual mailboxes and messages.

Compliance Compliance with privacy legislation, including General Data Protection Regulation (GDPR), and the ability to enact requests for purging of personal information.

Media Support Support for backup to various backup media formats, including disk, Cloud, optical drives, and tape etc.

Mailbox Backup Restore The backup and restore of individual mailboxes without having to restore an entire email server to extract a single mailbox.

Granular Restore The ability to restore individual email messages, message threads, or messages within a specified date range.

Permissions Awareness The backup software having awareness of mailbox permissions, rules, and delegates, and the ability to backup and restore associated permissions.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Backup and Availability

Commvault Cloud Reviews

Bogdan B.

Fantastic mix of features, new ones less reliable

Likeliness to Recommend

Pros

ALPER S.

Leading application in data backup and protection

Likeliness to Recommend

Pros

Fazal Ur Rehman S.

Good product but pricey. Needs a good partner

Likeliness to Recommend

Pros

Cons

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Feature Ratings

User self service

AI tech support

Encryption

Backup Archiving

Support for Backup Types

Security

Compliance

Media Support

Mailbox Backup Restore

Granular Restore

Permissions Awareness

Vendor Capability Ratings

Ease of Data Integration

Ease of Implementation

Quality of Features

Ease of IT Administration

Business Value Created

Usability and Intuitiveness

Breadth of Features

Vendor Support

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement