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SAP Concur

Concur Expense

Composite Score

8.2 /10

CX Score

8.1 /10

218 Reviews Write a Review

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What is Concur Expense?

Automate and improve the expense reporting process. Concur Expense is designed so your organization can easily enforce spending policies, capture receipts, process expense reports and make better business decisions based on timely, accurate data.

Company Details

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Awards & Recognition

Concur Expense won the following awards in the Expense Management category

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0 Top Rated Capabilities

1 Top Rated Features

2023

0 Top Rated Capabilities

5 Top Rated Features

2022

0 Top Rated Capabilities

2 Top Rated Features

2021

Concur Expense Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Concur Expense.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

77 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+73 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Concur Expense?

9% Negative

12% Neutral

79% Positive

Pros

Reliable
Respectful
Fair
Security Protects

Feature Ratings

Average 81

Multi Currency

Expense Detail Tracking

Receipt Image Submission

Expense Policy Aware

Single Sign-On (SSO)

Approval Workflow

Desktop Browser Support

Travel and Accommodation Booking

Travel Profile

Expense Itemization

Mobile App or Mobile Browser Support

Vendor Capability Ratings

Average 77

Business Value Created

Ease of IT Administration

Quality of Features

Ease of Data Integration

Ease of Implementation

Breadth of Features

Availability and Quality of Training

Vendor Support

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Customization

Concur Expense Reviews

Thomas B.

Role: Consultant
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2025

Make expense tracking easy with Concur

Likeliness to Recommend

9 /10

What differentiates Concur Expense from other similar products?

Concur Expense differentiates itself form other similar products with its best in class customer service and user support. I fi ever have an issue with the application I can quickly and easily get ahold of their support team and get an answer to my question(s) in a short amount of time rather than having to wait for an email or pray that someone will call me back from one of our former providers. Thus, I am able to quickly and easily get answers and continue with my tasks.

What is your favorite aspect of this product?

My favorite aspect of this product is the detailed records that it keeps of all my expenses and reimbursements and what exactly they were of/where I was going for them and my ability to see the workflow to ensure that it went through all of the proper channels. If there were ever any questions of my activity I could easily pull this information and show the details for the items in my work activities.

What do you dislike most about this product?

My biggest dislike with the product is the user interface and the constant questioning of myself of if I am in the right screen or navigating to the appropriate area to ensure that I can done what I need to do. Further, the dashboard can be very confusing and I keep needing to search for the appropriate area rather than it being right on the front page.

What recommendations would you give to someone considering this product?

For someone considering this product I would recommend that it be for a company that is well-established and mature as it can be a complicated product for a smaller company or a company that does have a large amount of expenses flowing through their system. I would also recommend that they ensure that their user base is willing and able to learn what exactly they will need to do in the system and come in with an open mind as it can be complicated and frustrating to get started in.

Pros

Continually Improving Product
Respectful
Helps Innovate
Reliable

Cons

Wastes Time
Vendor Friendly Policies
Vendor's Interest First

Joe E.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2024

Has data integration but manual entry cumbersome

Likeliness to Recommend

8 /10

What differentiates Concur Expense from other similar products?

Integration with data sources and American Express

What is your favorite aspect of this product?

Automatic losing wherever possible of data.

What do you dislike most about this product?

Cumbersome data entry.

What recommendations would you give to someone considering this product?

You will have to use it a lot to understand how to use it.

Pros

Reliable
Unique Features
Fair
Generous Negotitation

Cons

Wastes Time
Less Performance Enhancing
Less Productive

Christina H.

Role: Sales Marketing
Industry: Communications
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2024

Easy for all roles to use, be sure to train

Likeliness to Recommend

7 /10

What differentiates Concur Expense from other similar products?

Not a lot, it’s quite similar to other products out there

What is your favorite aspect of this product?

Easy to use

What do you dislike most about this product?

The cost of it

What recommendations would you give to someone considering this product?

Understand the roles that need to use it

Pros

Helps Innovate
Continually Improving Product
Fair
Appreciates Incumbent Status

Cons

Less Efficient Service
Less Caring

Concur Expense

What is Concur Expense?

Company Details

Need Assistance?

Awards & Recognition

Concur Expense Ratings

83 Likeliness to Recommend

1 Since last award

95 Plan to Renew

1 Since last award

77 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+73 Net Emotional Footprint

How much do users love Concur Expense?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Multi Currency The ability to record expenses in multiple currencies in a single report.

Expense Detail Tracking Expense information related to the expense, including reason, attendees, project and/or client information, and whether an expense is re-billable to a client.

Receipt Image Submission The ability to take or import photos of the receipts supporting the expense.

Expense Policy Aware Configurable with the organization’s expense policy by blocking an expense or travel booking, or raising an alert that prompts for a rationale for exceptions.

Single Sign-On (SSO) Login authentication linked to corporate login credentials, and user account information auto-populated to the expense profile.

Approval Workflow Approval or non-approval of submitted expenses, as well as pre-approval of travel and accommodations reservations before bookings are allowed to be finalized.

Desktop Browser Support Accessible from a web browser, anywhere and anytime, with the appropriate security measures.

Travel and Accommodation Booking Booking with direct links to airline and hotel information, availability, upgrade options (subject to corporate policy and exception approval), and pricing.

Travel Profile The ability to save and apply traveler preferences, such as seat preferences, frequent traveler loyalty card information, upgrade options, etc.

Expense Itemization Itemize expenses off a single receipt, identifying specific line items to a person or activity, taxes, tips, and/or rebillable/non-rebillable items.

Mobile App or Mobile Browser Support Facilitates the use of the mobile device to capture receipt images, allowing feature expense tracking and submission, with the convenience of mobility.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Concur Expense Reviews

Thomas B.

Make expense tracking easy with Concur

Likeliness to Recommend

Pros

Cons

Joe E.

Has data integration but manual entry cumbersome

Likeliness to Recommend

Pros

Cons

Christina H.

Easy for all roles to use, be sure to train

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Multi Currency

Expense Detail Tracking

Receipt Image Submission

Expense Policy Aware

Single Sign-On (SSO)

Approval Workflow

Desktop Browser Support

Travel and Accommodation Booking

Travel Profile

Expense Itemization

Mobile App or Mobile Browser Support

Vendor Capability Ratings

Business Value Created

Ease of IT Administration

Quality of Features

Ease of Data Integration

Ease of Implementation

Breadth of Features

Availability and Quality of Training

Vendor Support

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Customization

Quickbooks Expense Tracking