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SAP Concur

Concur Expense

Composite Score

8.2 /10

CX Score

8.1 /10

218 Reviews Write a Review

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What is Concur Expense?

Automate and improve the expense reporting process. Concur Expense is designed so your organization can easily enforce spending policies, capture receipts, process expense reports and make better business decisions based on timely, accurate data.

Company Details

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Awards & Recognition

Concur Expense won the following awards in the Expense Management category

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0 Top Rated Capabilities

1 Top Rated Features

2023

0 Top Rated Capabilities

5 Top Rated Features

2022

0 Top Rated Capabilities

2 Top Rated Features

2021

Concur Expense Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Concur Expense.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

77 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+73 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Concur Expense?

9% Negative

12% Neutral

79% Positive

Pros

Reliable
Respectful
Fair
Security Protects

Feature Ratings

Average 81

Multi Currency

Expense Detail Tracking

Receipt Image Submission

Expense Policy Aware

Single Sign-On (SSO)

Approval Workflow

Desktop Browser Support

Travel and Accommodation Booking

Travel Profile

Expense Itemization

Mobile App or Mobile Browser Support

Vendor Capability Ratings

Average 77

Business Value Created

Ease of IT Administration

Quality of Features

Ease of Data Integration

Ease of Implementation

Breadth of Features

Availability and Quality of Training

Vendor Support

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Customization

Concur Expense Reviews

Alex N.

Role: Sales Marketing
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

Complete expense control in an intuitive interface

Likeliness to Recommend

10 /10

What differentiates Concur Expense from other similar products?

Concur Expense automates workflow processes which eliminate the need for tiresome data entry therefore maximizing business efficiency. Concur Expense allows us to scan our receipts with auto scan so we do not have to manually execute that

What is your favorite aspect of this product?

Concur Expense allows us to sync our credit cards so that all our credit card transactions are collected daily which are then automaticaly converted into expenses and grouped

What do you dislike most about this product?

Proposal and contract templates that are ready ad we want them so we only need to fill in the blanks and send to clients ro read through and sign can be impressive

What recommendations would you give to someone considering this product?

Concur Expense is very affordable and it allows you to track all your conveniently from one place. Its features also help you classify transactions, pairing them with the correct accounts and allowing you to review your financial statements easily

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Rakesh Y.

Role: Information Technology
Industry: Government
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Automatic imports credit card transactions

Likeliness to Recommend

10 /10

What differentiates Concur Expense from other similar products?

Used to track our company expenses in real-time and we also upload receipts, invoices, and bills easily. It allows us to take a picture of our receipts and it automatically adds values to a sheet

What is your favorite aspect of this product?

The interface is simple and user-friendly, and we easily access all the features. Offers a complete report in which we view all our expenses along with purpose, date, photos, etc.

What do you dislike most about this product?

Offer greatly customizable invoices to help create professional-looking invoices in minutes, and customize them to match our branding

What recommendations would you give to someone considering this product?

Businesses of all sizes can use this software to track their income and expenses, create invoices and estimates, and manage their bank and credit card accounts

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Jake G.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Concur has everything our org needs

Likeliness to Recommend

10 /10

What differentiates Concur Expense from other similar products?

Concur is able to wholly own the expense reporting process, and that makes it a wonderful experience to use

What is your favorite aspect of this product?

Being able to track expenses every step of the way

What do you dislike most about this product?

I wish Concur allowed us to format expense allocations easier than the current setup

What recommendations would you give to someone considering this product?

Concur is a great system that allows us to manage the entire expense reporting process!

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Concur Expense

What is Concur Expense?

Company Details

Need Assistance?

Awards & Recognition

Concur Expense Ratings

83 Likeliness to Recommend

1 Since last award

95 Plan to Renew

1 Since last award

77 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+73 Net Emotional Footprint

How much do users love Concur Expense?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Multi Currency The ability to record expenses in multiple currencies in a single report.

Expense Detail Tracking Expense information related to the expense, including reason, attendees, project and/or client information, and whether an expense is re-billable to a client.

Receipt Image Submission The ability to take or import photos of the receipts supporting the expense.

Expense Policy Aware Configurable with the organization’s expense policy by blocking an expense or travel booking, or raising an alert that prompts for a rationale for exceptions.

Single Sign-On (SSO) Login authentication linked to corporate login credentials, and user account information auto-populated to the expense profile.

Approval Workflow Approval or non-approval of submitted expenses, as well as pre-approval of travel and accommodations reservations before bookings are allowed to be finalized.

Desktop Browser Support Accessible from a web browser, anywhere and anytime, with the appropriate security measures.

Travel and Accommodation Booking Booking with direct links to airline and hotel information, availability, upgrade options (subject to corporate policy and exception approval), and pricing.

Travel Profile The ability to save and apply traveler preferences, such as seat preferences, frequent traveler loyalty card information, upgrade options, etc.

Expense Itemization Itemize expenses off a single receipt, identifying specific line items to a person or activity, taxes, tips, and/or rebillable/non-rebillable items.

Mobile App or Mobile Browser Support Facilitates the use of the mobile device to capture receipt images, allowing feature expense tracking and submission, with the convenience of mobility.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Concur Expense Reviews

Alex N.

Complete expense control in an intuitive interface

Likeliness to Recommend

Pros

Rakesh Y.

Automatic imports credit card transactions

Likeliness to Recommend

Pros

Jake G.

Concur has everything our org needs

Likeliness to Recommend

Pros

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Feature Ratings

Multi Currency

Expense Detail Tracking

Receipt Image Submission

Expense Policy Aware

Single Sign-On (SSO)

Approval Workflow

Desktop Browser Support

Travel and Accommodation Booking

Travel Profile

Expense Itemization

Mobile App or Mobile Browser Support

Vendor Capability Ratings

Business Value Created

Ease of IT Administration

Quality of Features

Ease of Data Integration

Ease of Implementation

Breadth of Features

Availability and Quality of Training

Vendor Support

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Customization

Quickbooks Expense Tracking