Concur Expense Logo
Concur Expense Logo
SAP Concur

Concur Expense

Composite Score
8.2 /10
CX Score
8.1 /10
Category
Concur Expense
8.2 /10

What is Concur Expense?

Automate and improve the expense reporting process. Concur Expense is designed so your organization can easily enforce spending policies, capture receipts, process expense reports and make better business decisions based on timely, accurate data.

Company Details


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Awards & Recognition

Concur Expense won the following awards in the Expense Management category

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Concur Expense Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Concur Expense.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

77 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+73 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Concur Expense?

9% Negative
12% Neutral
79% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Security Protects

Feature Ratings

Average 81

Multi Currency

86

Expense Detail Tracking

84

Receipt Image Submission

83

Expense Policy Aware

82

Single Sign-On (SSO)

82

Approval Workflow

81

Desktop Browser Support

81

Travel and Accommodation Booking

81

Travel Profile

80

Expense Itemization

79

Mobile App or Mobile Browser Support

79

Vendor Capability Ratings

Average 77

Business Value Created

80

Ease of IT Administration

80

Quality of Features

79

Ease of Data Integration

79

Ease of Implementation

79

Breadth of Features

77

Availability and Quality of Training

77

Vendor Support

77

Usability and Intuitiveness

75

Product Strategy and Rate of Improvement

74

Ease of Customization

73

Concur Expense Reviews

Joseph S.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Self-explanatory expense management features

Likeliness to Recommend

10 /10

What differentiates Concur Expense from other similar products?

By automating much of the drudgery of claiming and approving expenses, Concur Expense reduced paper, frees up time and cut costs. Concur Expense does a very good job of making the lives of people spending company money easier

What is your favorite aspect of this product?

Adding an expense is easy by using the software's associated mobile app. Receipt capture is fast and largely accurate and we can also email receipts

What do you dislike most about this product?

I would like more customizable aspects of Concur Expense such as receiving timely email notifications for when an expense report is submitted, when its status changes, and when a new company credit card transaction is detected

What recommendations would you give to someone considering this product?

Concur Expense is very good at keeping users up to speed with the status of company spending. The software deftly takes you through the basics of creating an expense claim, creating expenses from card charges, and submitting or approving claims, among other key features

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Stephanie A.

  • Role: Operations
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

All-digital expense management platform

Likeliness to Recommend

9 /10

What differentiates Concur Expense from other similar products?

Helps manage employee spending in a timely and organized fashion, while also helping remove the hassle factor if employees have got a lot of money to claim back

What is your favorite aspect of this product?

The learning experience of Concur Expense is pretty stress free thanks to a no-frills interface that can be viewed via a conventional web browser. Features and functions are kept as simple as possible

What recommendations would you give to someone considering this product?

Concur Expense comes in a cloud-based environment that allows you to see all your expense data in one single location and it works well enough as long as your internet connection allows it

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Emily M.

  • Role: Finance
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Superior performance for complete transparency

Likeliness to Recommend

10 /10

What differentiates Concur Expense from other similar products?

The tool captures expenses from all sources and assigns them to the correct cost centers. I simply photograph my receipts on the go to submit the data to the system

What is your favorite aspect of this product?

Concur Expense lets us set detailed expense policies so we automatically control how much employees can spend on mileage, meals, taxi and more

What do you dislike most about this product?

You need plenty of time to get to know Concur Expense well. I spent a lot of time setting up my profile at the start and the well-designed introductory tour was worth the investment of time

What recommendations would you give to someone considering this product?

Concur Expense is very good at keeping users up to speed with the status of company spending

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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