ConnectWise

ConnectWise PSA

Composite Score

7.6 /10

CX Score

7.7 /10

58 Reviews Write a Review

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What is ConnectWise PSA?

Best practices in project management require two essential elements: collaboration and coordination. ConnectWise gives you both, ensuring a smooth-running project from beginning to end. Whatever you can imagine from a project management tool, you can do with ConnectWise and its integrated project management capabilities and system-generated templates.

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ConnectWise PSA Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ConnectWise PSA.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

88 Plan to Renew

78 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+72 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ConnectWise PSA?

4% Negative

7% Neutral

89% Positive

Pros

Reliable
Respectful
Security Protects
Efficient Service

Cons

Slower Product Innovation
Under Delivered

Feature Ratings

Average 77

Security

Resource Management

Task Management and Workflow

Team Collaboration

Expense Detail Tracking

Knowledgebase

Auditability

Time Management

Project Management

Process Automation

Reporting

Vendor Capability Ratings

Average 76

Breadth of Features

Ease of IT Administration

Business Value Created

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Ease of Implementation

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

ConnectWise PSA Reviews

PRASHANT K.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2021

An award-winning PSA

Likeliness to Recommend

9 /10

What differentiates ConnectWise PSA from other similar products?

The use of ConnectWise Manage in my organization has been consistent of an optimal management of our data and the organized management of our systems and production processes, it is an incredible tool that has allowed us to centralize all the information of our business in the same environment. It has a very attractive interface, it integrates with third party tools without any complications and its customer service and support is first class.

What is your favorite aspect of this product?

Once it's "properly configured", Manage does a great job as a ticketing system. It can be quite powerful and there seems to be lots of integrations available. ConnectWise offers all the details of communication, including chats, calls, and also content sharing. ConnectWise demands so little, hence, users can fully subscribe from the product.

What do you dislike most about this product?

I don't like that the program has a very high price; they should reconsider the offer to get a more verified demand for the product.

What recommendations would you give to someone considering this product?

ConnectWise has many programs/add-ons available. However, it appears these add-ons were from completely different companies that may have been purchased and brought in. Each program's interface is different. Before making a commitment to ConnectWise, I would recommend looking at all the other managed services options available.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Michelle M.

Role: Operations
Industry: Utilities
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2021

Digital, Advanced and Sufficient Program

Likeliness to Recommend

10 /10

What differentiates ConnectWise PSA from other similar products?

ConnectWise Manage focuses on time management, where every activity is conducted within the least time possible, to ensure there is utilization of resources. Further, ConnectWise Manage tracks the expenses details, for the purpose of accountability to the staff.

What is your favorite aspect of this product?

Process automation is the credible feature that ConnectWise Manage helps us in, and time or resources end up being well utilized. Also, ConnectWise Manage incorporates the workflow and task management, where allocation of the required resources is made.

What do you dislike most about this product?

ConnectWise Manage is functional on Windows, Android devices, but not efficient with Apple products like IOS or iPhone. The need for this is to include all people who need the service to the equation or program list.

What recommendations would you give to someone considering this product?

ConnectWise Manage understands the diversity in the market, and the importance of digital power. The resources that ConnectWise Manager requires are minimal, when compared with the product gains. More so, ConnectWise Manage has close supervision or all the resources that a company own.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Fabienne B.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2021

Ideal for task managers

Likeliness to Recommend

10 /10

What differentiates ConnectWise PSA from other similar products?

Our program has been the most important thing for the company since its implementation; because the colleagues feel more comfortable using it, the projects can be appreciated in a more straightforward and optimized way.

What is your favorite aspect of this product?

The software is very incredible has proven to be an excellent ally for the operation and control of the activities; the workflow has been very influential in having good productivity. The support is extraordinary to achieve confidence in the self-management processes of the software.

What do you dislike most about this product?

I don't like that the program has a very high price; they should reconsider the offer to get a more verified demand for the product.

What recommendations would you give to someone considering this product?

There are many facets to the program; we like it because we can make a brilliant connection that will help create very fluid and exciting support in the industry. ConnectWise Manage will help you to be more productive.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Trustworthy

ConnectWise PSA

What is ConnectWise PSA?

Company Details

Book a Free Demo Today!

Awards & Recognition

ConnectWise PSA Ratings

84 Likeliness to Recommend

88 Plan to Renew

78 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+72 Net Emotional Footprint

How much do users love ConnectWise PSA?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Security Permits customers to use their identity provider of choice to manage their sign on

Resource Management Define and manage skillsets and align to specific blueprints/workshops, easily adjust and delete bookings based on resource utilization and staffing needs

Task Management and Workflow Supports triggers and events for process automation.

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Expense Detail Tracking Expense information related to the expense, including reason, attendees, project and/or client information, and whether an expense is re-billable to a client.

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Auditability All changes to contracts are fully audit-trailed to improve controls

Time Management Includes time tracking or recording, automatic timer, and timesheets.

Project Management Plan all resources needed to execute projects

Process Automation Supports process design with a point-and-click interface that lets user build processes

Reporting Straightforward data storage with ability to create any reports easily.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

ConnectWise PSA Reviews

PRASHANT K.

An award-winning PSA

Likeliness to Recommend

Pros

Michelle M.

Digital, Advanced and Sufficient Program

Likeliness to Recommend

Pros

Fabienne B.

Ideal for task managers

Likeliness to Recommend

Pros

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Feature Ratings

Security

Resource Management

Task Management and Workflow

Team Collaboration

Expense Detail Tracking

Knowledgebase

Auditability

Time Management

Project Management

Process Automation

Reporting

Vendor Capability Ratings

Breadth of Features

Ease of IT Administration

Business Value Created

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Ease of Implementation

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support