ConnectWise Screen Connect Logo Award Winner Product Badge
ConnectWise Screen Connect Logo Award Winner Product Badge
ConnectWise

ConnectWise Screen Connect

Composite Score
8.7 /10
CX Score
8.7 /10
Category
ConnectWise Screen Connect
8.7 /10

What is ConnectWise Screen Connect?

Remote Support Software to deliver direct and fast service to customers manage desktops, mobile devices, and more on demand with ConnectWise ScreenConnect™ Support. Full, attended remote control capabilities that allow technicians to deliver direct and fast service to customers, anytime and anywhere, right from their device. They can swoop in to provide help desk-style services, including break/fix services, on the spot and on the fly, expediting ticket resolution and getting customers back to work faster.

Company Details


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Awards & Recognition

ConnectWise Screen Connect won the following awards in the Remote Support category

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ConnectWise Screen Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ConnectWise Screen Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

3
Since last award

100 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ConnectWise Screen Connect?

0% Negative
10% Neutral
90% Positive

Pros

  • Enables Productivity
  • Reliable
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 89

Remote Control

94

Remote Support

93

Attended and Unattended Remote Access

90

Role-Based Access Controls

86

Discovery

84

Real User Monitoring

84

Web & Desktop Conferencing

83

Intelligence Reports

81

Augmented Reality Remote Assistance

81

Audit Management

80

Vendor Capability Ratings

Average 85

Quality of Features

89

Business Value Created

88

Usability and Intuitiveness

87

Vendor Support

87

Breadth of Features

87

Ease of IT Administration

86

Ease of Data Integration

85

Ease of Implementation

83

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

81

Ease of Customization

79

ConnectWise Screen Connect Reviews

Sam C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Best product connect wise have. Use daily!

Likeliness to Recommend

10 /10

What differentiates ConnectWise Screen Connect from other similar products?

Has the most features and hardly any issues.

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

Nothing it is a great product.

What recommendations would you give to someone considering this product?

Use it and you will see how good it is.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Oct 2023

Great for internal and external support

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Patricia .

  • Role: Operations
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2023

Efficient remote support tool.

Likeliness to Recommend

8 /10

What differentiates ConnectWise Screen Connect from other similar products?

There are a tonne of capabilities in ConnectWise Control beyond just remote access. It features a command prompt, logs, screenshot view, system specs, and remote service access. The Backstage remote, which allows developers to operate tools behind the scenes without interfering with end users, is by far its greatest feature. Because it helps me develop a better, more recognizable support management procedure, ConnectWise is incredibly beneficial. I’ve been able to help my customers address any challenges they may be having and succeed with them because of it. It is quite powerful and has a special way of being deployed.

What is your favorite aspect of this product?

ConnectWise Control is an excellent option for remote access. I’ve been using it for several years. First and foremost, the platform is extremely dependable. ConnectWise Control is accessible from a variety of devices, including my iPhone and iPad. Previously, I only used Windows Remote Desktop. My customers appreciate the fact that we can both see the screen at the same time. I can utilize Connectwise Control as a teaching tool to demonstrate concepts to them without having to visit their office.

What do you dislike most about this product?

The platform’s ability to log users out after a predetermined period is the only feature I don’t like; I assume this is a security measure.

What recommendations would you give to someone considering this product?

I can locate the machine or server I’m seeking rapidly because of ConnectWise Control’s excellent web view. Without affecting the user experience, I can swiftly gather information or debug a user’s PC by using the web interface to run normal command line and PowerShell operations. Screen sharing is frequently chosen over Remote Desktop sessions since it is incredibly dependable and quick. The ability to move between user sessions on the PC is also quite handy, especially when working with a Remote Desktop server and wishing to help a particular user there. Because of its amazing features, I recommend this tool.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

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