Contentful Logo Award Winner Product Badge
Contentful Logo Award Winner Product Badge
Contentful

Contentful

Composite Score
8.4 /10
CX Score
8.7 /10
Category
Contentful
8.4 /10

What is Contentful?

Contentful is the intelligent composable content platform that empowers brands to deliver impactful experiences at scale. It’s the modern way to manage content: Control all content from a single hub. Publish to any channel. Integrate hundreds of tools with our industry-leading app framework. Contentful’s visually engaging interfaces are tailored for every contributor — making all tools intuitive and simple for developers, editors, marketers, and writers to play an integral role in shaping and delivering compelling experiences together.

Company Details


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Awards & Recognition

Contentful won the following awards in the Content Marketing category

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Contentful Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Contentful.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

1
Since last award

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Contentful?

0% Negative
5% Neutral
95% Positive

Pros

  • Efficient Service
  • Effective Service
  • Saves Time
  • Respectful

Feature Ratings

Average 87

Content Storage

88

Content Optimization

87

Content Analytics

87

Content Creation

87

Content Curation / Library Controls

87

Editorial Calendar

86

Multi-Channel Distribution

84

DAM (Digital asset management) Integration

82

Personalization/Audience Targeting

82

Vendor Capability Ratings

Average 85

Ease of Data Integration

87

Business Value Created

87

Ease of Implementation

86

Quality of Features

85

Product Strategy and Rate of Improvement

85

Vendor Support

85

Usability and Intuitiveness

84

Ease of Customization

84

Availability and Quality of Training

84

Breadth of Features

84

Ease of IT Administration

83

Contentful Reviews

Kennedy J.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

A simple way of managing content online

Likeliness to Recommend

8 /10

What differentiates Contentful from other similar products?

I enjoy maintaining and personalizing content the most. It's also a benefit if the groups can work together on a certain project. For newcomers, the program provides a highly user-friendly strategy. I was fortunate to become acquainted with Contentful with very little guidance.

What is your favorite aspect of this product?

The advantage I discovered when utilizing Contentful has been the ease with which it allows me to handle any commerce website with massive amounts of content. This content has a huge influence on our company, and this forum allows us to communicate with our customers.

What do you dislike most about this product?

The most difficult duty here is relocating the ecosystems. It is difficult to connect software's with software frameworks. You must keep the platform's server up and running.

What recommendations would you give to someone considering this product?

I recommend utilizing it if they manage a large commerce business. The system's ease of use plus content management capabilities are outstanding.

Pros

  • Helps Innovate
  • Efficient Service
  • Effective Service
  • Respectful

Lui I.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2022

Great product, but a bit too technical.

Likeliness to Recommend

7 /10

What differentiates Contentful from other similar products?

The interface is user-friendly.

What is your favorite aspect of this product?

The integrations it offers.

What do you dislike most about this product?

Sometimes it gets too technical.

What recommendations would you give to someone considering this product?

It is a more professional tool compared to other vendors.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Omar S.

  • Role: Information Technology
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2021

Extremely powerful and very flexible

Likeliness to Recommend

9 /10

What differentiates Contentful from other similar products?

Very developer friendly as well as user friendly. As a headless CMS (Content Management System) it offers the flexibility we needed to structure our content exactly how we wanted to while still leaving us free to develop our front-end free of any limitations.

What is your favorite aspect of this product?

The flexibility that it provides and the support we've received from proof-of-concept and all the way through the integration process.

What do you dislike most about this product?

The pricing model is heavily tied to the number of records/entries. This was the only strike against Contentful during our procurement process but we still went with them because their offering was so strong.

What recommendations would you give to someone considering this product?

Do a proof-of-concept if you have the resources to do so.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

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