
In Partnership With SelectHub

What is Copper?
A Google-recommended CRM, Copper integrates and works seamlessly with your Gmail, Calendar and Drive so you never have to switch tabs to add contacts, track emails, find files and manage tasks in your marketing and sales process.
Company Details
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In Partnership With SelectHub
Copper Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Copper.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
92 Plan to Renew
2
Since last award
80 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Copper?
Pros
- Reliable
- Respectful
- Fair
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Account and Contact Management
Collaboration
Activity and Workflow Management
Sales Management
Analytics and Reporting
Marketing Management
Customer Service Management
Telephony and Call Center Management
Mobile
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Quality of Features
Product Strategy and Rate of Improvement
Breadth of Features
Vendor Support
Ease of IT Administration
Availability and Quality of Training
Ease of Data Integration
Ease of Customization
Also Featured in...
Introduction to Copper CRM
Copper Reviews

Chandan C.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2022
Excellent tool for Sales Management
Likeliness to Recommend
What differentiates Copper from other similar products?
It compliments marketing and branding activities executed by Sales person from sending customized email templates to customers to tracking it.
What is your favorite aspect of this product?
You get everything at one place on Copper.
What do you dislike most about this product?
There can be workflows and some business use cases like raising COI.
What recommendations would you give to someone considering this product?
It is one of the best products for tracking and converting prospects to deals. the tools has AI elements to it and is useful to Organizations looking out to ease the workload of Sales persons.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.

Ana V.
- Role: Operations
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Jul 2022
Highly recommend for ease of use.
Likeliness to Recommend
What differentiates Copper from other similar products?
The centralization of DB efforts, monitoring opportunities and the responsibility of people in projects. It's one of the first CRMs that people in our company have invested in because it's so easy to use. Copper is solving the problem of lack of communication in the company, with copper I can leave a note with what was achieved, so I don't have to report every tiny task to my superiors.
What is your favorite aspect of this product?
Copper finest feature is its interaction with Gmail. It looks and feels like Google platforms, which we've been using for at least a decade. New users do not appear to require as much onboarding as with other CRMs. The Copper Gmail plugin gives me access to all of our clients' information and to-do lists, which is quite useful when I'm reading my emails. Setting task reminders on your Google Calendar is fantastic.
What do you dislike most about this product?
I'd like to see a dark mode option because the white backdrop is a little too bright after gazing at a screen all day. And scrolling through businesses can be a little sluggish at times, but I'm quite sure that's a computer issue. You require Telegram integration, which is not currently achievable. There is no interface with Telegram! Copper could focus more on direct connectors to help us organize our platforms.
What recommendations would you give to someone considering this product?
If things get unorganized or chaotic, copper simply facilitates organizing for both the user and the company. In the previous two years, the tool has grown and gained new functionality. That is why I wholeheartedly suggest it as a daily work tool.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Efficient Service
Please tell us why you think this review should be flagged.
Cole M.
- Role: Sales Marketing
- Industry: Construction
- Involvement: Initial Implementation
Submitted Jun 2022
Fantastically Easy to Use
Likeliness to Recommend
What differentiates Copper from other similar products?
Gmail Integration is a life Saver
What is your favorite aspect of this product?
Gmail Integration, Auto logs Emails into Copper
What do you dislike most about this product?
No Dark Mode, All white Screens can be tiring to look at over time
What recommendations would you give to someone considering this product?
The Pipeline is a great Tool for Out of Office workers
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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