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Copper Logo
Copper

Copper

Composite Score
8.3 /10
CX Score
8.5 /10
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Category
Copper
8.3 /10

What is Copper?

A Google-recommended CRM, Copper integrates and works seamlessly with your Gmail, Calendar and Drive so you never have to switch tabs to add contacts, track emails, find files and manage tasks in your marketing and sales process.

Company Details

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Awards & Recognition

Copper won the following awards in the Customer Relationship Management - Small Business category

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Copper Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Copper.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

92 Plan to Renew

2
Since last award

80 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Copper?

2% Negative
13% Neutral
85% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Performance Enhancing

Feature Ratings

Average 81

Lead Management

84

Account and Contact Management

84

Collaboration

83

Activity and Workflow Management

82

Sales Management

81

Analytics and Reporting

79

Marketing Management

78

Customer Service Management

78

Telephony and Call Center Management

77

Mobile

73

Vendor Capability Ratings

Average 78

Ease of Implementation

83

Usability and Intuitiveness

80

Business Value Created

80

Quality of Features

79

Product Strategy and Rate of Improvement

79

Breadth of Features

77

Vendor Support

76

Ease of IT Administration

76

Availability and Quality of Training

76

Ease of Data Integration

76

Ease of Customization

74

Copper Reviews

Chandan C.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Excellent tool for Sales Management

Likeliness to Recommend

10 /10

What differentiates Copper from other similar products?

It compliments marketing and branding activities executed by Sales person from sending customized email templates to customers to tracking it.

What is your favorite aspect of this product?

You get everything at one place on Copper.

What do you dislike most about this product?

There can be workflows and some business use cases like raising COI.

What recommendations would you give to someone considering this product?

It is one of the best products for tracking and converting prospects to deals. the tools has AI elements to it and is useful to Organizations looking out to ease the workload of Sales persons.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Ana V.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Highly recommend for ease of use.

Likeliness to Recommend

9 /10

What differentiates Copper from other similar products?

The centralization of DB efforts, monitoring opportunities and the responsibility of people in projects. It's one of the first CRMs that people in our company have invested in because it's so easy to use. Copper is solving the problem of lack of communication in the company, with copper I can leave a note with what was achieved, so I don't have to report every tiny task to my superiors.

What is your favorite aspect of this product?

Copper finest feature is its interaction with Gmail. It looks and feels like Google platforms, which we've been using for at least a decade. New users do not appear to require as much onboarding as with other CRMs. The Copper Gmail plugin gives me access to all of our clients' information and to-do lists, which is quite useful when I'm reading my emails. Setting task reminders on your Google Calendar is fantastic.

What do you dislike most about this product?

I'd like to see a dark mode option because the white backdrop is a little too bright after gazing at a screen all day. And scrolling through businesses can be a little sluggish at times, but I'm quite sure that's a computer issue. You require Telegram integration, which is not currently achievable. There is no interface with Telegram! Copper could focus more on direct connectors to help us organize our platforms.

What recommendations would you give to someone considering this product?

If things get unorganized or chaotic, copper simply facilitates organizing for both the user and the company. In the previous two years, the tool has grown and gained new functionality. That is why I wholeheartedly suggest it as a daily work tool.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Efficient Service

Cole M.

  • Role: Sales Marketing
  • Industry: Construction
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Jun 2022

Fantastically Easy to Use

Likeliness to Recommend

9 /10

What differentiates Copper from other similar products?

Gmail Integration is a life Saver

What is your favorite aspect of this product?

Gmail Integration, Auto logs Emails into Copper

What do you dislike most about this product?

No Dark Mode, All white Screens can be tiring to look at over time

What recommendations would you give to someone considering this product?

The Pipeline is a great Tool for Out of Office workers

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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