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Copper Logo
Copper

Copper

Composite Score
8.3 /10
CX Score
8.5 /10
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Category
Copper
8.3 /10

What is Copper?

A Google-recommended CRM, Copper integrates and works seamlessly with your Gmail, Calendar and Drive so you never have to switch tabs to add contacts, track emails, find files and manage tasks in your marketing and sales process.

Company Details

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Awards & Recognition

Copper won the following awards in the Customer Relationship Management - Small Business category

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Copper Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Copper.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

92 Plan to Renew

2
Since last award

80 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Copper?

2% Negative
13% Neutral
85% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Performance Enhancing

Feature Ratings

Average 81

Lead Management

84

Account and Contact Management

84

Collaboration

83

Activity and Workflow Management

82

Sales Management

81

Analytics and Reporting

79

Marketing Management

78

Customer Service Management

78

Telephony and Call Center Management

77

Mobile

73

Vendor Capability Ratings

Average 78

Ease of Implementation

83

Usability and Intuitiveness

80

Business Value Created

80

Quality of Features

79

Product Strategy and Rate of Improvement

79

Breadth of Features

77

Vendor Support

76

Ease of IT Administration

76

Availability and Quality of Training

76

Ease of Data Integration

76

Ease of Customization

74

Copper Reviews

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Nov 2021

Expectations were met.

Likeliness to Recommend

8 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Candace W.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Nov 2021

Necessary tool!

Likeliness to Recommend

10 /10

What differentiates Copper from other similar products?

I love how it integrates with Google so easily. This is a vital tool in my daily workflow.

What is your favorite aspect of this product?

Easy to navigate and utilize in the way I need it to.

What do you dislike most about this product?

Wish there were more options for reporting without having to pay more.

What recommendations would you give to someone considering this product?

Look at what is most important to you and see if it meets your needs. I would highly recommend it.

Pros

  • Enables Productivity
  • Trustworthy
  • Saves Time
  • Helps Innovate

Susan C.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Workflow and customer management product

Likeliness to Recommend

9 /10

What differentiates Copper from other similar products?

Copper is very powerful in workflow and customer relations as compared to similar platforms.

What is your favorite aspect of this product?

The platform is great in contacting customer research and locating where there are potential customers for easy marketing process. It is easy to learn how it works and data entry is flexible. I like the capability of how it works with reduced cost and improved productivity.

What do you dislike most about this product?

I have not experienced any major challenge in my working experience with Copper.

What recommendations would you give to someone considering this product?

For better marketing planning and sales automation I highly recommend Copper CRM.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Caring

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