CrashPlan Customer Reviews 2025 | Backup and Availability

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CrashPlan

Composite Score

7.7 /10

CX Score

7.8 /10

17 Reviews Write a Review

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What is CrashPlan?

CrashPlan provides peace of mind through easy-to-use, automatic data loss protection. We help organizations recover and bounce back faster from any worst-case scenario, whether it is a disaster, simple human error, a stolen laptop, ransomware and more. The CrashPlan data solution is a product of Code42, an industry leader protecting the critical data of more than 50,000 world-class organizations, including the largest global brands.

Company Details

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CrashPlan Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on CrashPlan.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

91 Plan to Renew

79 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love CrashPlan?

0% Negative

12% Neutral

88% Positive

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

Feature Ratings

Average 83

AI tech support

100

FOUR EYES principle

100

Recovery Automation

100

Integration with Other Security Software

100

Backup Automation

Automated Backup Testing and Verification

Deduplication Implementation

Physical Backup for Multiple Platforms

Backup Monitoring and Reporting

Backup of Cloud Based Data

Replication for High Availability

Vendor Capability Ratings

Average 82

Vendor Support

Ease of Implementation

Availability and Quality of Training

Business Value Created

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Quality of Features

Breadth of Features

Ease of Customization

CrashPlan Screenshots

CrashPlan Videos

CrashPlan Reviews

Samantha S.

Role: Information Technology
Industry: Education
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2022

Amazing product!

Likeliness to Recommend

10 /10

What differentiates CrashPlan from other similar products?

Crash plan is an easy to implement, and user friendly. It saved us on several occasions when we had a computers that failed. Easy and quick recovery of all the data.

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

There is not anything that I could say was a dislike

What recommendations would you give to someone considering this product?

Highly recommend you buy it now. It is well worth the money!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Keith K.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2022

Crash plan is the best product on the market!

Likeliness to Recommend

10 /10

What differentiates CrashPlan from other similar products?

More complete

What is your favorite aspect of this product?

Restore is my favorite

What do you dislike most about this product?

Sometimes the administration can be confusing I’d like to see a more

What recommendations would you give to someone considering this product?

Use it, you won’t be disappointed

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Trustworthy

Role: Information Technology
Industry: Retail
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Sep 2022

Lightweight layer solution

Likeliness to Recommend

9 /10

Pros

Reliable
Respectful
Fair
Transparent

CrashPlan

What is CrashPlan?

Company Details

Need Assistance?

CrashPlan Ratings

89 Likeliness to Recommend

91 Plan to Renew

79 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love CrashPlan?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

AI tech support Technical professionals can access a generative Ai chatbot when querying the knowledge base

FOUR EYES principle Require 2 administrators to approve changes

Recovery Automation Orchestrate faster recover of the right pieces to bring them up in the right order and built automated recovery plans

Integration with Other Security Software Service will integrate with existing security systems, such as firewalls, SOAR, SIEM, endpoint security, or other security components.

Backup Automation Solution automates backup, recovery and remediation tasks using RestAPI and CLI to integrate with 3rd party solutions, reduce cost and enforce standards.

Automated Backup Testing and Verification Goes beyond monitoring whether backup jobs completed by verifying the integrity of data restoration.

Deduplication Implementation Deduplication of redundant data blocks is implemented by the solution. Deduplication can be at source, target, or globally (source and target).

Physical Backup for Multiple Platforms Backs up data and system info for non-virtualized systems. Primarily Windows and Linux servers but also, potentially, AIX, Unix and others.

Backup Monitoring and Reporting Backup and replication are continually monitored for status and effectiveness. Detailed reporting is available on successful and unsuccessful operations.

Backup of Cloud Based Data In addition to targeting backups to the cloud, the solution also has the capability to back up primary data and services already in the cloud.

Replication for High Availability Beyond secondary copy backup, the solution also manages replication of primary data host-to-host and site-to-site for live failover and high availability.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

CrashPlan Screenshots

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M365 Backup

CrashPlan Videos

Protect the Data that Matters Most with CrashPlan

CrashPlan Reviews

Samantha S.

Amazing product!

Likeliness to Recommend

Pros

Keith K.

Crash plan is the best product on the market!

Likeliness to Recommend

Pros

Lightweight layer solution

Likeliness to Recommend

Pros

Feature Ratings

AI tech support

FOUR EYES principle

Recovery Automation

Integration with Other Security Software

Backup Automation

Automated Backup Testing and Verification

Deduplication Implementation

Physical Backup for Multiple Platforms

Backup Monitoring and Reporting

Backup of Cloud Based Data

Replication for High Availability

Vendor Capability Ratings

Vendor Support

Ease of Implementation

Availability and Quality of Training

Business Value Created

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Quality of Features

Breadth of Features

Ease of Customization