Datadog Customer Reviews 2025 | AIOps

Write a review temporarily disabled. Our system flagged this request as potentially automated and has disabled form submission for security reasons. If you believe this is a mistake, please contact us. We’ll be happy to help resolve the issue.

Datadog

Composite Score

7.7 /10

CX Score

8.0 /10

28 Reviews Write a Review

Claim Software

What is Datadog?

Datadog is a monitoring service for hybrid cloud applications, assisting organizations in improving agility, increasing efficiency, and providing end-to-end visibility across the application and organization. Datadog is the essential monitoring platform for cloud applications that brings together data from servers, containers, databases, and third-party services to make your stack entirely observable. These capabilities help DevOps teams avoid downtime, resolve performance issues, and ensure customers are getting the best user experience.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Datadog won the following awards in the AIOps category

Filter By

2 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2025

Contract Negotiation
Conflict Resolution

2025

2 Top Rated Capabilities

3 Top Rated Features

2024

Product Impact
Conflict Resolution

2024

2023 Data Quadrant Champion

2023

6 Top Rated Capabilities

3 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Product Impact
Conflict Resolution

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

Conflict Resolution

2022

Datadog Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Datadog.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

94 Plan to Renew

2
Since last award

83 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Datadog?

8% Negative

7% Neutral

85% Positive

Pros

Continually Improving Product
Acts with Integrity
Fair
Altruistic

Feature Ratings

Average 79

Security Operations Automation

Analyze Activity Data

Data Visualization

Operational Task Automation

Incident Management Automation

Event & Alert Management Automation

Machine Learning

Analyze Discovery Data

Explainable and Trainable Algorithms

Performance & Capacity Management Automation

Problem Management Automation

Vendor Capability Ratings

Average 80

Breadth of Features

Ease of Implementation

Vendor Support

Usability and Intuitiveness

Ease of Data Integration

Ease of IT Administration

Business Value Created

Quality of Features

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Also Featured in...

Systems Management

Score 8.4

View Datadog in this category (opens in a new tab)

Application Performance Monitoring - Enterprise

Score 8.3

View Datadog in this category (opens in a new tab)

Network Monitoring - Enterprise

Score 8.2

View Datadog in this category (opens in a new tab)

IoT Management

Score 8.0

View Datadog in this category (opens in a new tab)

Datadog Reviews

Mohd S.

Role: Consultant
Industry: Finance
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2025

Easy to use, powerful monitoring tool

Likeliness to Recommend

10 /10

What differentiates Datadog from other similar products?

Datadog is easier to set up and use compared to many other tools, and it brings everything logs, metrics, traces into one place, which makes troubleshooting much faster

What is your favorite aspect of this product?

Realtime Metrix

What do you dislike most about this product?

Missing Metrix, Invalid Metrix

What recommendations would you give to someone considering this product?

Start with a clear plan for what you want to monitor and keep an eye on usage to control costs. Take advantage of the built-in integrations

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Devesh S.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2025

Powerful tool but complex for beginner

Likeliness to Recommend

10 /10

What differentiates Datadog from other similar products?

Datadog stands out because it offers all in one monitoring for everything from servers to apps and logs, making it easier to manage everything in one place. It also excels in cloud environments, providing real-time, customizable dashboards and insights. What sets it apart is its ability to integrate with over 450 technologies, so it is super flexible for different tech stacks.

What is your favorite aspect of this product?

My favorite part of Datadog is how it lets you easily customize your dashboards. You can set them up to track exactly what matters to you, which makes it so much easier to keep an eye on your system. Plus, the ability to monitor everything in one place like servers, apps, and logs are really making the process smooth.

What do you dislike most about this product?

What I dislike most about Datadog is that it can get pretty pricey, especially if you have a lot of data to monitor or a large system. It is a great tool, but the cost can add up quickly depending on how much you're using it.

What recommendations would you give to someone considering this product?

I would recommend starting with a clear idea of what you need to monitor. It’s a powerful tool, but can get expensive as your system grows, so focus on the metrics that really matter to you. Also, take advantage of their free trial to get a feel for the platform before committing. Once you are comfortable with it, it is a great way to keep everything running smoothly.

Pros

Continually Improving Product
Enables Productivity
Trustworthy
Unique Features

Prerna G.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

robust and extensive features and intuitive UI/UX

Likeliness to Recommend

10 /10

What differentiates Datadog from other similar products?

As far as I know Datadog has the largest number of integrations with other commonly used cloud providers, databases, languages and its also has the highest number of meaningful features, hence making it one of the biggest o11y software. I also love its intuitiveness and was able to use it comfortably within few hours which includes setting up metrics for my application, creating the dashboard and notifications on slack and alerts on pager-duty based on various thresholds, while it was not that fast in other software I used earlier.

What is your favorite aspect of this product?

with its APM and metrics dashboards together, its less context switches while debugging the production incident, hence saves huge amount of time, also zero overhead of maintaining it.

What do you dislike most about this product?

it doesn't have the great logging support, which makes it difficult to deep dive in few issues where we really needs to dig into the logs, also its cost is on higher side

What recommendations would you give to someone considering this product?

list down what are your real needs and budget and based on make final decision

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Datadog

What is Datadog?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

Datadog Ratings

90 Likeliness to Recommend

1 Since last award

94 Plan to Renew

2 Since last award

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Datadog?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Security Operations Automation Automate security operations e.g. threat and vulnerability management, compliance management, security incident and event management.

Analyze Activity Data Analyze activity data e.g. event logs, tickets, network packets.

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

Operational Task Automation Execute operational tasks in response to commands, requests, incidents or alerts with minimal or no human supervision.

Incident Management Automation Automate tasks such as incident tracking, assessment, prioritization, impact suggestion, prediction of potential incidents, and self resolution.

Event & Alert Management Automation Automate event & alert management tasks e.g. manage alert thresholds, notify operator of a possible SLA breach.

Machine Learning Generate insights using machine learning algorithms e.g. event prediction, anomaly detection, sentiment analysis.

Analyze Discovery Data Analyze data on the design of components in the IT environment e.g. dependencies, endpoints, licenses, asset data, workflows, and configuration data.

Explainable and Trainable Algorithms Decisions and actions generated by the tool can be reviewed, and adjustments can be made to decision-making algorithms to improve results.

Performance & Capacity Management Automation Algorithms automate performance & capacity management tasks e.g. identify workloads nearing capacity limits, identify bottlenecks and possible remediation.

Problem Management Automation Automate problem management tasks e.g. identify related incidents, create problem tickets, suggest root cause.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Systems Management

Application Performance Monitoring - Enterprise

Network Monitoring - Enterprise

IoT Management

Datadog Reviews

Mohd S.

Easy to use, powerful monitoring tool

Likeliness to Recommend

Pros

Devesh S.

Powerful tool but complex for beginner

Likeliness to Recommend

Pros

Prerna G.

robust and extensive features and intuitive UI/UX

Likeliness to Recommend

Pros

Most Popular Datadog Comparisons

Dynatrace

Splunk AppDynamics

Splunk IT Service Intelligence

New Relic

VuNet vuSmartMaps

BigPanda

1
Since last award

2
Since last award

Feature Ratings

Security Operations Automation

Analyze Activity Data

Data Visualization

Operational Task Automation

Incident Management Automation

Event & Alert Management Automation

Machine Learning

Analyze Discovery Data

Explainable and Trainable Algorithms

Performance & Capacity Management Automation

Problem Management Automation

Vendor Capability Ratings

Breadth of Features

Ease of Implementation

Vendor Support

Usability and Intuitiveness

Ease of Data Integration

Ease of IT Administration

Business Value Created

Quality of Features

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement