Datadog Customer Reviews 2025 | SoftwareReviews

Datadog

Composite Score

8.3 /10

CX Score

8.4 /10

44 Reviews Write a Review

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What is Datadog?

Datadog is a monitoring service for hybrid cloud applications, assisting organizations in improving agility, increasing efficiency, and providing end-to-end visibility across the application and organization. Datadog is the essential monitoring platform for cloud applications that brings together data from servers, containers, databases, and third-party services to make your stack entirely observable. These capabilities help DevOps teams avoid downtime, resolve performance issues, and ensure customers are getting the best user experience.

Company Details

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Datadog Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Datadog.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

95 Plan to Renew

2
Since last award

82 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Datadog?

0% Negative

8% Neutral

92% Positive

Pros

Enables Productivity
Unique Features
Effective Service
Acts with Integrity

Feature Ratings

Average 82

Transaction Request Performance

Server Monitoring

Application Metric Reporting

Scalability

Error Reporting

Synthetic Monitoring (RUM)

Code Performance Monitoring

Application Logging

Enterprise Cloud Platform Support

Automated Diagnostics

Application Request Tracing

Vendor Capability Ratings

Average 80

Breadth of Features

Ease of Implementation

Quality of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Business Value Created

Ease of IT Administration

Vendor Support

Ease of Data Integration

Usability and Intuitiveness

Ease of Customization

Also Featured in...

Systems Management

Score 8.4

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Network Monitoring - Enterprise

Score 8.2

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IoT Management

Score 8.0

View Datadog in this category (opens in a new tab)

AIOps

Score 7.7

View Datadog in this category (opens in a new tab)

Datadog Reviews

Nikhil A.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2025

Datadog's APM excels, but costs challenge startups

Likeliness to Recommend

9 /10

What differentiates Datadog from other similar products?

Datadog unifies APM, logs, and metrics with AI-driven tracing, 850+ integrations, and real-time dashboards, unlike competitors’ siloed tools, enabling faster debugging for MERN apps like habit trackers.

What is your favorite aspect of this product?

Datadog’s APM, with real-time Node.js API tracing, catches 95% of errors and cuts latency by 20% for my habit tracker’s Silent Snap, ensuring <100ms performance.

What do you dislike most about this product?

log search syntax is clunky, slowing debugging for my MERN app’s Strapi API errors, and custom metrics setup takes too long for non-experts.

What recommendations would you give to someone considering this product?

Evaluate it for Node.js performance; use free tier to test integrations. Ensure budget for premium costs; prioritize real-time monitoring for MERN apps like habit trackers.

Pros

Reliable
Performance Enhancing
Unique Features
Effective Service

Cons

Vendor Friendly Policies
Vendor's Interest First

Christopher B.

Role: C-Level
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

Needed for critical system monitoring

Likeliness to Recommend

10 /10

What differentiates Datadog from other similar products?

Enterprise class

What is your favorite aspect of this product?

The alerting

What do you dislike most about this product?

Can be complex

What recommendations would you give to someone considering this product?

Have a strong IT support system

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Siva Sankar C.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Perfect monitoring tool for all

Likeliness to Recommend

10 /10

What differentiates Datadog from other similar products?

It have all options to monitor the application, network and System as well

What is your favorite aspect of this product?

APM tool is my favorite aspect

What do you dislike most about this product?

Cost and Complexity for the new users to do the admin

What recommendations would you give to someone considering this product?

First check the cost then all are okay go with the free trail check all features if everything works fine then go ahead.

Pros

Enables Productivity
Trustworthy
Unique Features
Over Delivered

Datadog

What is Datadog?

Company Details

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Awards & Recognition

Datadog Ratings

86 Likeliness to Recommend

95 Plan to Renew

2 Since last award

82 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love Datadog?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Transaction Request Performance Tracking the performance of all web and other transactions within your system.

Server Monitoring Monitor usage and performance of all application dependencies like databases, servers, containers, web services, caching, etc.

Application Metric Reporting Tracking of both custom and basic application framework metrics.

Scalability Scalability refers to the transaction size per second / time taken to put a transaction in the block and the time taken to reach a consensus.

Error Reporting Tracking and automatic notification of alerts or errors within the system.

Synthetic Monitoring (RUM) Synthetic front-end monitoring simulates user interactions with online applications, including fully scripted transactions.

Code Performance Monitoring Tracking application performance at the code-base level.

Application Logging Capture and store transaction and application data for use in debugging and tracing.

Enterprise Cloud Platform Support Monitoring capabilities for cloud platforms such as Cloud Foundry, OpenShift, Kubernetes, Azure ServiceFabric.

Automated Diagnostics Automated diagnostics providing prebuilt workflows for problem detection, correlation of application behavior and performance, and determination of cause.

Application Request Tracing Detail key attributes of application requests and transactions.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Systems Management

Network Monitoring - Enterprise

IoT Management

AIOps

Datadog Reviews

Nikhil A.

Datadog's APM excels, but costs challenge startups

Likeliness to Recommend

Pros

Cons

Christopher B.

Needed for critical system monitoring

Likeliness to Recommend

Pros

Siva Sankar C.

Perfect monitoring tool for all

Likeliness to Recommend

Pros

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Feature Ratings

Transaction Request Performance

Server Monitoring

Application Metric Reporting

Scalability

Error Reporting

Synthetic Monitoring (RUM)

Code Performance Monitoring

Application Logging

Enterprise Cloud Platform Support

Automated Diagnostics

Application Request Tracing

Vendor Capability Ratings

Breadth of Features

Ease of Implementation

Quality of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Business Value Created

Ease of IT Administration

Vendor Support

Ease of Data Integration

Usability and Intuitiveness

Ease of Customization