Datadog Customer Reviews 2025 | SoftwareReviews

Datadog

Composite Score

8.4 /10

CX Score

8.5 /10

51 Reviews Write a Review

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What is Datadog?

Datadog is a monitoring service for hybrid cloud applications, assisting organizations in improving agility, increasing efficiency, and providing end-to-end visibility across the application and organization. Datadog is the essential monitoring platform for cloud applications that brings together data from servers, containers, databases, and third-party services to make your stack entirely observable. These capabilities help DevOps teams avoid downtime, resolve performance issues, and ensure customers are getting the best user experience.

Company Details

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Awards & Recognition

Datadog won the following awards in the Systems Management category

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2024 Emotional Footprint Champion

Latest Award, 2024

Service Experience
Product Impact

Latest Award, 2024

2024 Data Quadrant Champion

2024

6 Top Rated Capabilities

5 Top Rated Features

2024

Datadog Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Datadog.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

1
Since last award

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Datadog?

2% Negative

9% Neutral

89% Positive

Pros

Enables Productivity
Performance Enhancing
Fair
Unique Features

Feature Ratings

Average 87

Cloud Monitoring

Capacity Management

Multi-Site Functionality

Server Performance Monitoring

Storage Monitoring

Centralized Dashboard

Auto-Discovery

Network Configuration Management

Network Performance Management

Automated Remediation

Applications Monitoring

Vendor Capability Ratings

Average 87

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Also Featured in...

Application Performance Management - Enterprise

Score 8.3

View Datadog in this category (opens in a new tab)

Network Monitoring - Enterprise

Score 8.2

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IoT Management

Score 8.0

View Datadog in this category (opens in a new tab)

AIOps

Score 7.7

View Datadog in this category (opens in a new tab)

Datadog Reviews

allan t.

Role: Consultant
Industry: Consulting
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2021

efficient and innovative product, a game changer

Likeliness to Recommend

10 /10

What differentiates Datadog from other similar products?

Datadog include both monitoring and security inside the same application. Most of the time you will get two separate console but not with datadog. You also get a lot of integration with AWS, google and Azure cloud. Microsoft 365 is also covered (teams included) so you will get a full view of your datacenter to resolve all perf/ security problem in a SaaS mode.

What is your favorite aspect of this product?

No server to manage, just install some agent when needed. easy to configure.

What do you dislike most about this product?

if you are using the last version of vsan (7.0U2) some metrics are not included yet. But i think we will get it soon.

What recommendations would you give to someone considering this product?

Datadog is a very powerfull tool and you can try it for free before buying it. So start with the trial install your agent, build your dashboard, and test it. you may love it.

Pros

Helps Innovate
Continually Improving Product
Effective Service
Caring

Julian A.

Role: Operations
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2021

best commercial monitoring tool at the moment

Likeliness to Recommend

9 /10

What differentiates Datadog from other similar products?

Datadog has unique features and is constantly being improved. It has many integrations allowing you to monitor almost anything. It has good performance both in the display of information on the dashboards and the agent running on the nodes. Perhaps, its price is a bit high.

What is your favorite aspect of this product?

What I like the most are the integrations and the possibility to create custom checks that send metrics using DogStatsD.

What do you dislike most about this product?

So far there is nothing I dislike. Maybe its price is a little high

What recommendations would you give to someone considering this product?

Check if you are really going to use all the features Datadog has, how many nodes or services you plan to monitor, how many metrics you are generating, etc. This could tell you if the cost you will pay for this tool is really worth it or if you should go for another solution.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Mauricio S.

Role: Information Technology
Industry: Recreation
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2021

Excelent monitoring service

Likeliness to Recommend

9 /10

What differentiates Datadog from other similar products?

The easy of integrating and implementing this tool with different services.

What is your favorite aspect of this product?

What I like the most about DataDog is how easy is to understand the data provided, create custom filters and reports and get valuable information, even without having previous experience with it.

What do you dislike most about this product?

As it has a vast number of features, it could be complicated sometimes to find the specific option or configuration you need. Anyway, you get used with the time.

What recommendations would you give to someone considering this product?

If you have different services and you are looking for a service to integrate all the reports, this is the one to choose. In my opinion it's the best one in the market.

Pros

Fair
Reliable
Performance Enhancing
Trustworthy

Datadog

What is Datadog?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

Datadog Ratings

92 Likeliness to Recommend

1 Since last award

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Datadog?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Cloud Monitoring Monitor SaaS, IaaS, and PaaS deployments (e.g., metrics such as throughput, latency, and failed requests).

Capacity Management Monitor system utilization and provide alerts when pre-defined thresholds are reached.

Multi-Site Functionality Centralized management of resources across multiple remote locations.

Server Performance Monitoring Monitor and report server performance (e.g., memory, CPU, and disk utilization).

Storage Monitoring Monitor storage performance and capacity.

Centralized Dashboard Summarize the overall status of your data center, including alerts, performance, and capacity.

Auto-Discovery Automate discovery of systems and assets on your network.

Network Configuration Management Provide configuration change tracking, configuration backup scheduling, and compliance monitoring for defined standards.

Network Performance Management Includes network performance analysis, bandwidth monitoring, and capacity planning.

Automated Remediation Automate remediation of alerts due to exceeding defined thresholds e.g. trigger scripts to address low disk space alerts.

Applications Monitoring Monitor applications and associated infrastructure, including databases, middleware, and messaging components.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Application Performance Management - Enterprise

Network Monitoring - Enterprise

IoT Management

AIOps

Datadog Reviews

allan t.

efficient and innovative product, a game changer

Likeliness to Recommend

Pros

Julian A.

best commercial monitoring tool at the moment

Likeliness to Recommend

Pros

Mauricio S.

Excelent monitoring service

Likeliness to Recommend

Pros

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Feature Ratings

Cloud Monitoring

Capacity Management

Multi-Site Functionality

Server Performance Monitoring

Storage Monitoring

Centralized Dashboard

Auto-Discovery

Network Configuration Management

Network Performance Management

Automated Remediation

Applications Monitoring

Vendor Capability Ratings

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support