Datadog Customer Reviews 2025 | SoftwareReviews

Datadog

Composite Score

8.4 /10

CX Score

8.5 /10

49 Reviews Write a Review

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What is Datadog?

Datadog is a monitoring service for hybrid cloud applications, assisting organizations in improving agility, increasing efficiency, and providing end-to-end visibility across the application and organization. Datadog is the essential monitoring platform for cloud applications that brings together data from servers, containers, databases, and third-party services to make your stack entirely observable. These capabilities help DevOps teams avoid downtime, resolve performance issues, and ensure customers are getting the best user experience.

Company Details

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Awards & Recognition

Datadog won the following awards in the Systems Management category

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2024 Emotional Footprint Champion

Latest Award, 2024

Service Experience
Product Impact

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

6 Top Rated Capabilities

5 Top Rated Features

2024

Datadog Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Datadog.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

1
Since last award

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Datadog?

3% Negative

5% Neutral

92% Positive

Pros

Fair
Enables Productivity
Performance Enhancing
Unique Features

Feature Ratings

Average 88

Cloud Monitoring

Capacity Management

Multi-Site Functionality

Server Performance Monitoring

Storage Monitoring

Centralized Dashboard

Network Performance Management

Auto-Discovery

Automated Remediation

Access Rights Management

Event Correlation & Management

Vendor Capability Ratings

Average 88

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Business Value Created

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Also Featured in...

Network Monitoring - Enterprise

Score 8.2

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Application Performance Management - Enterprise

Score 8.1

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IoT Management

Score 7.9

View Datadog in this category (opens in a new tab)

AIOps

Score 7.6

View Datadog in this category (opens in a new tab)

Datadog Reviews

Randhir T.

Role: Consultant
Industry: Telecommunications
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2023

Best monitoring solution for apps and infra.

Likeliness to Recommend

10 /10

What differentiates Datadog from other similar products?

Support and service customization Easy to integrate.

What is your favorite aspect of this product?

Dashboard UI. Alert and notifications. support of slack, SMS, email notification, and teams too. many predefined matrics availability.

What do you dislike most about this product?

Nothing to dislike. They are doing good in there domains.

What recommendations would you give to someone considering this product?

Best monitoring solution if you are looking for these things: Infrastructure monitoring like API, server, Endpoint, and user activity and live status of TCP request.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Cira G.

Role: Industry Specific Role
Industry: Construction
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

My Experience With Datadog

Likeliness to Recommend

9 /10

What differentiates Datadog from other similar products?

What makes Datadog unique are its many features when it comes to monitoring and IoT management

What is your favorite aspect of this product?

Using Datadog is easy and the software is affordable besides being a resourceful solution

What do you dislike most about this product?

No issues as it has been very effective in all system management

What recommendations would you give to someone considering this product?

I highly recommend Datadog as it has been great. It is seamless to use and offers great system management features too.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Theodore S.

Role: Consultant
Industry: Consulting
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2022

Custom dashboards of all accumulated data

Likeliness to Recommend

9 /10

What differentiates Datadog from other similar products?

works great for tracking and monitoring our entire infrastructure, the log flow is much better than the same features of similar products as datadog collects and centralizes all AWS data in one easy to understand dashboard.

What is your favorite aspect of this product?

We like how fast and efficient it is we use it to monitor our infrastructure, such as servers, containers, processes, storage status, Manages in real time the inactivity of various resources, does a good Network Mapping, allows us to identify errors, performs Monitoring of APM.

What do you dislike most about this product?

The learning curve is not easy for those who are not used to this type of solution. Documentation is missing in some places.

What recommendations would you give to someone considering this product?

it's much better to use it for monitoring and alerting capability than anything else I can remember seeing before we started using Datadog

Pros

Enables Productivity
Effective Service
Caring
Saves Time

Datadog

What is Datadog?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

Datadog Ratings

92 Likeliness to Recommend

1 Since last award

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Datadog?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Cloud Monitoring Monitor SaaS, IaaS, and PaaS deployments (e.g., metrics such as throughput, latency, and failed requests).

Capacity Management Monitor system utilization and provide alerts when pre-defined thresholds are reached.

Multi-Site Functionality Centralized management of resources across multiple remote locations.

Server Performance Monitoring Monitor and report server performance (e.g., memory, CPU, and disk utilization).

Storage Monitoring Monitor storage performance and capacity.

Centralized Dashboard Summarize the overall status of your data center, including alerts, performance, and capacity.

Network Performance Management Includes network performance analysis, bandwidth monitoring, and capacity planning.

Auto-Discovery Automate discovery of systems and assets on your network.

Automated Remediation Automate remediation of alerts due to exceeding defined thresholds e.g. trigger scripts to address low disk space alerts.

Access Rights Management Ability to track and manage user access of sensitive data and systems

Event Correlation & Management Correlate and filter events (e.g., setting thresholds) to identify and report only meaningful alerts.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Network Monitoring - Enterprise

Application Performance Management - Enterprise

IoT Management

AIOps

Datadog Reviews

Randhir T.

Best monitoring solution for apps and infra.

Likeliness to Recommend

Pros

Cira G.

My Experience With Datadog

Likeliness to Recommend

Pros

Theodore S.

Custom dashboards of all accumulated data

Likeliness to Recommend

Pros

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Feature Ratings

Cloud Monitoring

Capacity Management

Multi-Site Functionality

Server Performance Monitoring

Storage Monitoring

Centralized Dashboard

Network Performance Management

Auto-Discovery

Automated Remediation

Access Rights Management

Event Correlation & Management

Vendor Capability Ratings

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Business Value Created

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support