Datadog Customer Reviews 2025 | SoftwareReviews

Datadog

Composite Score

8.4 /10

CX Score

8.5 /10

51 Reviews Write a Review

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What is Datadog?

Datadog is a monitoring service for hybrid cloud applications, assisting organizations in improving agility, increasing efficiency, and providing end-to-end visibility across the application and organization. Datadog is the essential monitoring platform for cloud applications that brings together data from servers, containers, databases, and third-party services to make your stack entirely observable. These capabilities help DevOps teams avoid downtime, resolve performance issues, and ensure customers are getting the best user experience.

Company Details

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Awards & Recognition

Datadog won the following awards in the Systems Management category

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2024 Emotional Footprint Champion

Latest Award, 2024

Service Experience
Product Impact

Latest Award, 2024

2024 Data Quadrant Champion

2024

6 Top Rated Capabilities

5 Top Rated Features

2024

Datadog Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Datadog.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

1
Since last award

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Datadog?

2% Negative

9% Neutral

89% Positive

Pros

Enables Productivity
Performance Enhancing
Fair
Unique Features

Feature Ratings

Average 87

Cloud Monitoring

Capacity Management

Multi-Site Functionality

Server Performance Monitoring

Storage Monitoring

Centralized Dashboard

Auto-Discovery

Network Configuration Management

Network Performance Management

Automated Remediation

Applications Monitoring

Vendor Capability Ratings

Average 87

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Also Featured in...

Application Performance Management - Enterprise

Score 8.3

View Datadog in this category (opens in a new tab)

Network Monitoring - Enterprise

Score 8.2

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IoT Management

Score 8.0

View Datadog in this category (opens in a new tab)

AIOps

Score 7.7

View Datadog in this category (opens in a new tab)

Datadog Reviews

Sullivan D.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2022

Excellent and agile to deploy

Likeliness to Recommend

9 /10

What differentiates Datadog from other similar products?

Other platforms are also highly competitive but the paid version is pricey, creating and customizing dashboards can be difficult, whereas Datadog makes it simple to customize the dashboard. It isn't time-consuming and simple to get the results we need quickly by searching logs.

What is your favorite aspect of this product?

There are a lot of aspects that I like about Datadog but the integrations are extremely useful to me. It enables us to see more metrics that provide a more in-depth look at specific applications and these metrics enable us to comprehend what is widely monitored in the industry. In addition, I like Datadog, it is available 24/7, and the best part is that it is a software that is both simple to use and implement, as well as it allows us to choose the monitoring parameters that we want to use.

What do you dislike most about this product?

I had some issues in understanding each component and learning how to use it takes time and the initial setup can be confusing. It wasn't so easy to change our code's logging format as to implement a large number of parsers to improve log interpretation.

What recommendations would you give to someone considering this product?

Datadog is a great monitoring and visualization tool for any organization. It's an ideal monitoring solution, and I'd recommend it; it contains everything you need. Some of the features are as follows: great visualizations, simple dashboards/monitors with math options such as ratios, and intervals. Furthermore, it's simple to integrate with other applications.

Pros

Continually Improving Product
Reliable
Unique Features
Effective Service

Thomas R.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2021

Great for monitoring infrastructure.

Likeliness to Recommend

10 /10

What differentiates Datadog from other similar products?

The dashboard visuals are really great. Unsure as to whether there is a product that is similar however I am yet to come across one.

What is your favorite aspect of this product?

Has an intuitive dashboard system that offers visualization and helps to extensively monitor our systems.

What do you dislike most about this product?

It is quite confusing at first to configure and understand how to use from a new user perspective.

What recommendations would you give to someone considering this product?

Honestly if you are looking for a monitoring software for IT operations and security engineering this is the perfect tool. There is a price attached and it will be a steep learning curve however absolutely worth it.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Cons

Vendor's Interest First
Less Generous

Alon N.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2021

Great integration between different features

Likeliness to Recommend

8 /10

What differentiates Datadog from other similar products?

All in one integration of metrics store, deep integration for cloud native monitoring and one stop shop for log, processes, k8s etc

What is your favorite aspect of this product?

logs => metrics

What do you dislike most about this product?

Events seem to be some what of a step son

What recommendations would you give to someone considering this product?

Look at **all** pricing components for logs

Pros

Reliable
Performance Enhancing
Enables Productivity
Respectful

Cons

Less Effective Service
Wastes Time

Datadog

What is Datadog?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

Datadog Ratings

92 Likeliness to Recommend

1 Since last award

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Datadog?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Cloud Monitoring Monitor SaaS, IaaS, and PaaS deployments (e.g., metrics such as throughput, latency, and failed requests).

Capacity Management Monitor system utilization and provide alerts when pre-defined thresholds are reached.

Multi-Site Functionality Centralized management of resources across multiple remote locations.

Server Performance Monitoring Monitor and report server performance (e.g., memory, CPU, and disk utilization).

Storage Monitoring Monitor storage performance and capacity.

Centralized Dashboard Summarize the overall status of your data center, including alerts, performance, and capacity.

Auto-Discovery Automate discovery of systems and assets on your network.

Network Configuration Management Provide configuration change tracking, configuration backup scheduling, and compliance monitoring for defined standards.

Network Performance Management Includes network performance analysis, bandwidth monitoring, and capacity planning.

Automated Remediation Automate remediation of alerts due to exceeding defined thresholds e.g. trigger scripts to address low disk space alerts.

Applications Monitoring Monitor applications and associated infrastructure, including databases, middleware, and messaging components.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Application Performance Management - Enterprise

Network Monitoring - Enterprise

IoT Management

AIOps

Datadog Reviews

Sullivan D.

Excellent and agile to deploy

Likeliness to Recommend

Pros

Thomas R.

Great for monitoring infrastructure.

Likeliness to Recommend

Pros

Cons

Alon N.

Great integration between different features

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Cloud Monitoring

Capacity Management

Multi-Site Functionality

Server Performance Monitoring

Storage Monitoring

Centralized Dashboard

Auto-Discovery

Network Configuration Management

Network Performance Management

Automated Remediation

Applications Monitoring

Vendor Capability Ratings

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support