Kaseya

Datto SIRIS

Composite Score

8.2 /10

CX Score

8.3 /10

38 Reviews Write a Review

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What is Datto SIRIS?

A fully featured platform for backup, recovery, and business continuity for local, virtual, and Cloud environments.

Company Details

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Awards & Recognition

Datto SIRIS won the following awards in the Backup and Availability category

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3 Top Rated Capabilities

4 Top Rated Features

2024

6 Top Rated Capabilities

2 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Champion

2022

11 Top Rated Capabilities

8 Top Rated Features

2022

Datto SIRIS Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Datto SIRIS.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

3
Since last award

95 Plan to Renew

5
Since last award

82 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Datto SIRIS?

2% Negative

5% Neutral

93% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Feature Ratings

Average 86

AI tech support

100

Backup Automation

Backup of Cloud Based Data

Virtual Machine Backup

Analytics

Backup Monitoring and Reporting

Replication for Long Term Storage and Disaster Recovery

Physical Backup for Multiple Platforms

Integration With Storage Arrays

Deduplication Implementation

Replication for High Availability

Vendor Capability Ratings

Average 84

Ease of Implementation

Quality of Features

Breadth of Features

Ease of Data Integration

Business Value Created

Ease of IT Administration

Availability and Quality of Training

Vendor Support

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Customization

Datto SIRIS Reviews

Halion A.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2024

Works well, easy to use, a bit pricey

Likeliness to Recommend

10 /10

What differentiates Datto SIRIS from other similar products?

they system itself is really easy to use

What is your favorite aspect of this product?

our lowest and newest technician could easily do a restore with minimal training

What do you dislike most about this product?

cost is a bit high

What recommendations would you give to someone considering this product?

if you can get past the price and contracts, the platform is fantastic

Pros

Reliable
Enables Productivity
Efficient Service
Caring

Cons

Vendor's Interest First
Less Generous
Less Friendly Negotiation

Ian B.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2023

A Great Backup Solution

Likeliness to Recommend

9 /10

What differentiates Datto SIRIS from other similar products?

Datto has been a very reliable source for backups for us over the years. They are able to perform and meet all the criteria we are looking for when providing a backup solution. They have a great support team and are backed by one of the largest leaders in the industry in Kaseya. There are a lot of different providers for backup solutions and Datto has been the leader for some time in most categories. We like how they are setup with their interfaces much better than other providers. They are a great company to work with and we have had a great relationship with them.

What is your favorite aspect of this product?

Our favorite aspect of this product is the way it can virtualize the machines we are backing up physically on the local Datto server or virtually in the Datto cloud. The web interface is setup very user friendly and we are able to train new techs on how to use very fast. The way we are able to quickly make changes to backup schedules and other options in the administrative console has had great feedback from our staff and clients. The disaster recovery features have saved us on several occasions.

What do you dislike most about this product?

There isn't much to dislike about Datto Siris. It has been our disaster recovery solution and been very reliable. The support staff could be a little more knowledgeable as the Kaseya staff gets up to speed on the Datto features and options. There has been some time to get licenses renewed and the process is not as straight forward as would like it be.

What recommendations would you give to someone considering this product?

Have your engineering team that is responsible for maintaining the backups, learn the Datto product very well. If you are able to quickly find and restore backups than you can work more efficiently. Look into and test out the other providers to confirm the backup solution provided by Datto is the best fit. Build a good relationship with the sales and support staff so they can easily assist if needed.

Pros

Reliable
Trustworthy
Caring
Friendly Negotiation

Matthew H.

Role: Information Technology
Industry: Telecommunications
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2023

Superb backup solution!

Likeliness to Recommend

10 /10

What differentiates Datto SIRIS from other similar products?

Functionality

What is your favorite aspect of this product?

Ability to bridge VMs to LAN

What do you dislike most about this product?

Cost would be a determining factor based on the client

What recommendations would you give to someone considering this product?

Take a demo to see how this best suits your client.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Datto SIRIS

What is Datto SIRIS?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

Datto SIRIS Ratings

89 Likeliness to Recommend

3 Since last award

95 Plan to Renew

5 Since last award

82 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Datto SIRIS?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

AI tech support Technical professionals can access a generative Ai chatbot when querying the knowledge base

Backup Automation Solution automates backup, recovery and remediation tasks using RestAPI and CLI to integrate with 3rd party solutions, reduce cost and enforce standards.

Backup of Cloud Based Data In addition to targeting backups to the cloud, the solution also has the capability to back up primary data and services already in the cloud.

Virtual Machine Backup Automatically discovers and protects VMs as they come online, move, and change. Production VMs are replicated to a secondary data store.

Analytics Built-in real-time and historical reporting and analytics on SLAs, performance, and resource consumption, as well as predictive capabilities to plan & optimize.

Backup Monitoring and Reporting Backup and replication are continually monitored for status and effectiveness. Detailed reporting is available on successful and unsuccessful operations.

Replication for Long Term Storage and Disaster Recovery Onsite backup data is replicated and stored to a public cloud (AWS, Azure). Can also include restore-to-cloud capabilities for Disaster Recovery as a Service.

Physical Backup for Multiple Platforms Backs up data and system info for non-virtualized systems. Primarily Windows and Linux servers but also, potentially, AIX, Unix and others.

Integration With Storage Arrays Integrates with APIs from major storage vendors (NetApp, HP, Dell EMC) to leverage capabilities in these arrays such as data snapshots and replication.

Deduplication Implementation Deduplication of redundant data blocks is implemented by the solution. Deduplication can be at source, target, or globally (source and target).

Replication for High Availability Beyond secondary copy backup, the solution also manages replication of primary data host-to-host and site-to-site for live failover and high availability.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Datto SIRIS Reviews

Halion A.

Works well, easy to use, a bit pricey

Likeliness to Recommend

Pros

Cons

Ian B.

A Great Backup Solution

Likeliness to Recommend

Pros

Matthew H.

Superb backup solution!

Likeliness to Recommend

Pros

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Feature Ratings

AI tech support

Backup Automation

Backup of Cloud Based Data

Virtual Machine Backup

Analytics

Backup Monitoring and Reporting

Replication for Long Term Storage and Disaster Recovery

Physical Backup for Multiple Platforms

Integration With Storage Arrays

Deduplication Implementation

Replication for High Availability

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Breadth of Features

Ease of Data Integration

Business Value Created

Ease of IT Administration

Availability and Quality of Training

Vendor Support

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Customization