Deputy Customer Reviews 2025 | SoftwareReviews

Deputy

Composite Score

7.8 /10

CX Score

8.1 /10

28 Reviews Write a Review

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What is Deputy?

Deputy is the ultimate, all-in-one workforce management solution for employee scheduling, timesheets, tasking, and communication. Make quick schedule changes, view staff attendance, capture timesheets, and communicate in one powerful app.

Company Details

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Awards & Recognition

Deputy won the following awards in the Workforce Management - Midmarket category

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2 Top Rated Capabilities

5 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Champion

2023

3 Top Rated Capabilities

5 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Champion

2022

2 Top Rated Capabilities

8 Top Rated Features

2022

Deputy Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Deputy.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

95 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award

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{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Deputy?

5% Negative

3% Neutral

92% Positive

Pros

Reliable
Saves Time
Transparent
Performance Enhancing

Feature Ratings

Average 81

Shift Management

Absence Management

Workforce Dashboards and Reporting

Staffing

Time Capture

Attendance Management and Policies

Workforce Planning and Forecasting

Time Capture Physical

Workforce Scheduling

Rate Policies

Labor Costing and Splitting

Vendor Capability Ratings

Average 79

Ease of Implementation

Quality of Features

Business Value Created

Ease of Customization

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Deputy Reviews

Rachna B.

Role: Human Resources
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Simple time management software for small firms

Likeliness to Recommend

8 /10

What differentiates Deputy from other similar products?

Users of Deputy may view their schedules, apply for open shifts, and clock in and out while being held accountable by GPS. Deputy is a cutting-edge security industry solution. A great product with great services. Now that we have a technology that truly enables us to ensure everyone is making their time, we have control over the working hours of our staff.

What is your favorite aspect of this product?

Logical user interfaces make the software simple to use. Time management functions as intended. Users may easily clock in and exit on the job site without any problems related to location services. Business efficiency is increased through streamlining shifts and time management.

What do you dislike most about this product?

It can occasionally be challenging to precisely clock time due to data delays. Additionally, incident report transfers might be made simpler. Since the program is so easy to use and doesn't truly do what is needed, the process of integrating it into our offices has gone smoothly and without any training.

What recommendations would you give to someone considering this product?

It's a truly comprehensive system that takes care of all the needs of a business like ours. The scheduling is excellent, and there is great control over the timesheets of the employees.

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Efficient Service

shwetha m.

Role: Operations
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2022

Easy to use and better

Likeliness to Recommend

10 /10

What differentiates Deputy from other similar products?

it is good one and no hang issue

What is your favorite aspect of this product?

all good and no hang issue

What do you dislike most about this product?

nothing all good

What recommendations would you give to someone considering this product?

nothing all good

Pros

Trustworthy
Inspires Innovation
Client Friendly Policies
Acts with Integrity

ROHITH B.

Role: Operations
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2022

Easy to use and better one

Likeliness to Recommend

10 /10

What differentiates Deputy from other similar products?

Easy to use and better one

What is your favorite aspect of this product?

Easy to use and better one

What do you dislike most about this product?

nothing all good

What recommendations would you give to someone considering this product?

nothing all good

Pros

Helps Innovate
Reliable
Inspires Innovation
Caring

Deputy

What is Deputy?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

Deputy Ratings

86 Likeliness to Recommend

95 Plan to Renew

83 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Deputy?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Shift Management The ability for employees to exchange and bid on available shifts, rotations, and schedules.

Absence Management The ability to configure absence policies and types, call-ins, and provide visibility into absences.

Workforce Dashboards and Reporting The ability to report on both in-range (day, week, month, quarter, etc.) events as well as aggregate views of labor.

Staffing The rostering or assigning of resources to a shift or schedule based on a pre-defined set of criteria.

Time Capture The use of device-agnostic methods to clock-in/out of a shift or role.

Attendance Management and Policies The ability to configure rules related to types of hours, job requirements, thresholds, and eligible employees.

Workforce Planning and Forecasting The ability to forecast and plan for labor requirements based on historical, heuristic, and other parameters.

Time Capture Physical The use of physical clocks (swipe, key, biometric, retina) to clock-in/out of a shift or a role.

Workforce Scheduling The ability to configure work schedules for hourly and salaried employees and teams (e.g. crew, car, vessel), including rotations and recurring shifts.

Rate Policies The ability to configure or integrate with rate policies for jobs, resources, and other identifying attributes.

Labor Costing and Splitting The ability to report on the cost of labor for schedules, resources, and work types against other reporting dimensions.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Deputy Reviews

Rachna B.

Simple time management software for small firms

Likeliness to Recommend

Pros

shwetha m.

Easy to use and better

Likeliness to Recommend

Pros

ROHITH B.

Easy to use and better one

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Shift Management

Absence Management

Workforce Dashboards and Reporting

Staffing

Time Capture

Attendance Management and Policies

Workforce Planning and Forecasting

Time Capture Physical

Workforce Scheduling

Rate Policies

Labor Costing and Splitting

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Business Value Created

Ease of Customization

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support