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Dialogflow

Composite Score

8.5 /10

CX Score

8.7 /10

59 Reviews Write a Review

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What is Dialogflow?

Give users new ways to interact with your product by building engaging voice and text-based conversational interfaces, such as voice apps and chatbots, powered by AI. Build hybrid conversational agents with both deterministic and generative AI functionality. This allows you to have strict controls and use generative AI to better meet customer needs. Dialogflow CX is generally available (GA) and Conversational Agents is currently in Preview.

Company Details

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Awards & Recognition

Dialogflow won the following awards in the Chatbots category

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5 Top Rated Capabilities

3 Top Rated Features

2024

1 Top Rated Capabilities

2 Top Rated Features

2023

1 Top Rated Capabilities

4 Top Rated Features

2022

2020 Emotional Footprint Champion

2020

2019 Data Quadrant Gold Medalist

2019

Dialogflow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dialogflow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

79 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dialogflow?

6% Negative

0% Neutral

94% Positive

Pros

Saves Time
Helps Innovate
Reliable
Security Protects

Feature Ratings

Average 79

Knowledgebase

Multi-channel

Natural Language Processing

Voice or Text Input

Learning and Adaptability

Translation

Workflow Processing

Scheduled Availability

Personalized Service

Leads Generation

Application Programming Interface

Vendor Capability Ratings

Average 80

Ease of Implementation

Quality of Features

Breadth of Features

Business Value Created

Availability and Quality of Training

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

Ease of Data Integration

Usability and Intuitiveness

Ease of Customization

Also Featured in...

Conversational AI

Score 8.9

View Dialogflow in this category (opens in a new tab)

Dialogflow Reviews

joanne c.

Role: Operations
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2022

Efficient Chatbot Solutions

Likeliness to Recommend

9 /10

What differentiates Dialogflow from other similar products?

Dialogflow has dedicated the business communications where various chats and live support are established without a problem. More so, the conversations are fully analyzed and results given to succeed the business inquests.

What is your favorite aspect of this product?

Dialogflow has a strong relationship control, which is a suitable way that mend the discussions that people have and the customer services. More so, Dialogflow generates a consistent form of idea sharing, which is robust and more articulate.

What do you dislike most about this product?

Dialogflow increases the chat options which is the solution that increases businesses and other ways that brings customers more close to the business management.

What recommendations would you give to someone considering this product?

Dialogflow has value for various customers requests, where several communications either virtually or other physical are well enhanced. There is precise satisfaction with Dialogflow.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Oleksandr T.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2022

Powerful NLP engine for your AI product

Likeliness to Recommend

10 /10

What differentiates Dialogflow from other similar products?

I did a detailed analysis of all available NLP engines, and I can say with confidence that the Dialogflow is the best in many criteria, especially in terms of the quality of non-English speech recognition.

What is your favorite aspect of this product?

Integration with other Google products is undoubtedly the main advantage. Well, Google is the leader in the field of recognition of all other languages except English and Spanish.

What do you dislike most about this product?

The quality of the non-English speech generation still leaves much to be desired.

What recommendations would you give to someone considering this product?

Start as a user by building a simple chatbot and practice it yourself. In an hour you will get a gorgeous result.

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Unique Features

Agustín N.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2021

It's an Industry Standard.

Likeliness to Recommend

10 /10

What differentiates Dialogflow from other similar products?

You can find support for Dialogflow in every possible way. The official documentation is great and you can find online videos for every use case of Dialogflow.

What is your favorite aspect of this product?

Easy integration, well tested platform and well documented API.

What do you dislike most about this product?

Nothing really.

What recommendations would you give to someone considering this product?

Start implementing with the free tier. Understand the product first and the go beyond the limits.

Pros

Enables Productivity
Includes Product Enhancements
Helps Innovate
Continually Improving Product

Dialogflow

What is Dialogflow?

Company Details

Need Assistance?

Awards & Recognition

2020 Emotional Footprint Champion

2019 Data Quadrant Gold Medalist

Dialogflow Ratings

89 Likeliness to Recommend

97 Plan to Renew

79 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Dialogflow?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Multi-channel Supports live chat, mobile app, powerbot and messenger

Natural Language Processing Allows chatbot to “understand” voice/text inputs relayed by a human in conversational vernacular, and be able to process & relay feedback in natural speech.

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Translation Supports automatic translate to multiple languages.

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Personalized Service In conjunction with CRM integration, or through the use of browser cookies, the chatbot can be configured to deliver a more personalized service to the client.

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Conversational AI

Dialogflow Reviews

joanne c.

Efficient Chatbot Solutions

Likeliness to Recommend

Pros

Oleksandr T.

Powerful NLP engine for your AI product

Likeliness to Recommend

Pros

Agustín N.

It's an Industry Standard.

Likeliness to Recommend

Pros

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Feature Ratings

Knowledgebase

Multi-channel

Natural Language Processing

Voice or Text Input

Learning and Adaptability

Translation

Workflow Processing

Scheduled Availability

Personalized Service

Leads Generation

Application Programming Interface

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Breadth of Features

Business Value Created

Availability and Quality of Training

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

Ease of Data Integration

Usability and Intuitiveness

Ease of Customization