Google

Dialogflow

Composite Score

8.5 /10

CX Score

8.7 /10

59 Reviews Write a Review

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What is Dialogflow?

Give users new ways to interact with your product by building engaging voice and text-based conversational interfaces, such as voice apps and chatbots, powered by AI. Build hybrid conversational agents with both deterministic and generative AI functionality. This allows you to have strict controls and use generative AI to better meet customer needs. Dialogflow CX is generally available (GA) and Conversational Agents is currently in Preview.

Company Details

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Awards & Recognition

Dialogflow won the following awards in the Chatbots category

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5 Top Rated Capabilities

3 Top Rated Features

2024

1 Top Rated Capabilities

2 Top Rated Features

2023

1 Top Rated Capabilities

4 Top Rated Features

2022

2020 Emotional Footprint Champion

2020

2019 Data Quadrant Gold Medalist

2019

Dialogflow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dialogflow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

79 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dialogflow?

6% Negative

0% Neutral

94% Positive

Pros

Saves Time
Helps Innovate
Reliable
Security Protects

Feature Ratings

Average 79

Knowledgebase

Multi-channel

Natural Language Processing

Voice or Text Input

Learning and Adaptability

Translation

Workflow Processing

Scheduled Availability

Personalized Service

Leads Generation

Application Programming Interface

Vendor Capability Ratings

Average 80

Ease of Implementation

Quality of Features

Breadth of Features

Business Value Created

Availability and Quality of Training

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

Ease of Data Integration

Usability and Intuitiveness

Ease of Customization

Also Featured in...

Conversational AI

Score 8.9

View Dialogflow in this category (opens in a new tab)

Dialogflow Reviews

Anish A.

Role: Information Technology
Industry: Communications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2022

Best Tool to Make Chatbots

Likeliness to Recommend

9 /10

What differentiates Dialogflow from other similar products?

I love the user interface. It's easy to use and easily understandable. You don't need to be an expert to understand this. Can easily understand by simply playing around with it.

What is your favorite aspect of this product?

I'm using Google Cloud Dialog flow manly for building WhatsApp chatbots. Now, we're also using it on other platform chatbots such as Facebook Messenger and Instagram.

What do you dislike most about this product?

It's pretty hard when we go too deep in intents. For example, when I need to edit 5 intents, which are 3 steps inside, it will take a lot of effort to reach the intents and edit them

What recommendations would you give to someone considering this product?

If you are an Automation Engineer and want to build interactive and smart chatbots then Google Dialogflow is the best option for it. It's very fast and easy to learn with lots of integrations!

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Alan S.

Role: Finance
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2022

Likeliness to Recommend

10 /10

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

David B.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2022

One click, great integration

Likeliness to Recommend

9 /10

What differentiates Dialogflow from other similar products?

It has everything better than rivals for instance simple programming, excellent support, and learning resources. We are creating and employing chatbots with Dialogflow for both our business and potential customers, and the results are satisfactory. The continuous updates help the user experience to keep getting better.

What is your favorite aspect of this product?

I exclusively use Google Cloud Dialogflow to create WhatsApp chatbots but now we are using it on chatbots for additional platforms, like Facebook Messenger and Instagram. The user interface of Dialogflow is fantastic and is incredibly simple to use and comprehend. To grasp something, I don't need to be an expert; I can quickly comprehend it by experimenting with it.

What do you dislike most about this product?

I didn't like so many things in the tool but one thing that I extremely dislike is how difficult some goods' integration is. Since we people use DialogFlow to create bots, Twilio and Smooch integration should be made simpler.

What recommendations would you give to someone considering this product?

Give this one a try if you're testing out a bot because you can simply combine it with other Google services and you can use either Dialogflow ES or Dialogflow CX without having to purchase the enterprise edition. I was mainly impressed with the beta capabilities of Dialogflow, which are still quite useful and make it simple to create FAQs with just a CSV file.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Trustworthy

Dialogflow

What is Dialogflow?

Company Details

Need Assistance?

Awards & Recognition

2020 Emotional Footprint Champion

2019 Data Quadrant Gold Medalist

Dialogflow Ratings

89 Likeliness to Recommend

97 Plan to Renew

79 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Dialogflow?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Multi-channel Supports live chat, mobile app, powerbot and messenger

Natural Language Processing Allows chatbot to “understand” voice/text inputs relayed by a human in conversational vernacular, and be able to process & relay feedback in natural speech.

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Translation Supports automatic translate to multiple languages.

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Personalized Service In conjunction with CRM integration, or through the use of browser cookies, the chatbot can be configured to deliver a more personalized service to the client.

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Conversational AI

Dialogflow Reviews

Anish A.

Best Tool to Make Chatbots

Likeliness to Recommend

Pros

Alan S.

Likeliness to Recommend

Pros

David B.

One click, great integration

Likeliness to Recommend

Pros

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Feature Ratings

Knowledgebase

Multi-channel

Natural Language Processing

Voice or Text Input

Learning and Adaptability

Translation

Workflow Processing

Scheduled Availability

Personalized Service

Leads Generation

Application Programming Interface

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Breadth of Features

Business Value Created

Availability and Quality of Training

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

Ease of Data Integration

Usability and Intuitiveness

Ease of Customization