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Dialogflow Logo
Google

Dialogflow

Composite Score
8.5 /10
CX Score
8.7 /10
Category
Dialogflow
8.5 /10

What is Dialogflow?

Give users new ways to interact with your product by building engaging voice and text-based conversational interfaces, such as voice apps and chatbots, powered by AI. Build hybrid conversational agents with both deterministic and generative AI functionality. This allows you to have strict controls and use generative AI to better meet customer needs. Dialogflow CX is generally available (GA) and Conversational Agents is currently in Preview.

Company Details


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Awards & Recognition

Dialogflow won the following awards in the Chatbots category

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Dialogflow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dialogflow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

79 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dialogflow?

6% Negative
0% Neutral
94% Positive

Pros

  • Saves Time
  • Helps Innovate
  • Reliable
  • Security Protects

Feature Ratings

Average 79

Knowledgebase

84

Multi-channel

83

Natural Language Processing

83

Voice or Text Input

82

Learning and Adaptability

81

Translation

81

Workflow Processing

80

Scheduled Availability

79

Personalized Service

78

Leads Generation

78

Application Programming Interface

78

Vendor Capability Ratings

Average 80

Ease of Implementation

84

Quality of Features

83

Breadth of Features

83

Business Value Created

82

Availability and Quality of Training

81

Ease of IT Administration

81

Vendor Support

80

Product Strategy and Rate of Improvement

79

Ease of Data Integration

79

Usability and Intuitiveness

78

Ease of Customization

77

Dialogflow Reviews

Siddharth K.

  • Role: Consultant
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2022

Best in class NLP, Multichannel support. Low cost

Likeliness to Recommend

8 /10

What differentiates Dialogflow from other similar products?

Dialogflow has quite some amazing features. Following are the list of features that differentiates Dialogflow: Multilingual support: engage with your global user/customer base with support for over 30+ languages Analytics: gain insights into agent performance and customer engagements Prebuilt agents: accelerate time to production with a library of agents prepared for common use cases Supplemental questions: handle deviations in conversations, then gracefully return to the main flow Visual flow builder: quickly see, understand, edit, and share work with interactive flow visualizations

What is your favorite aspect of this product?

That Dialogflow supports Omnichannel integration. which means build once, deploy across your contact center and digital channels. WIth this the virtual agent has to be built once for all the use cases and can be replciated as is for all channels together

What do you dislike most about this product?

Some inputs aren't properly recorded, and agent education occasionally doesn't begin when modifications are being saved for agents. The lack of an interface for managing the conversational logics is the element of Dialogflow ES that I like the least. Even though most of the integrations are supported there are still certain key platforms like Whatsapp, Teams, etc that are not available directly.

What recommendations would you give to someone considering this product?

Should definitely try moving ahead with Dialogflow. Dialogflow is really good at understanding the user with Google’s AI. But the hard part of Dialogflow is creating chatbot flows, making a personalized conversation and storing user information. The list price for Dialogdlow is available on the Google cloud website and I would recommend going through the same to get an idea of the charges

Pros

  • Helps Innovate
  • Enables Productivity
  • Saves Time
  • Client Friendly Policies

Daniel E.

  • Role: Sales Marketing
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

"Excellent chatbot tool."

Likeliness to Recommend

8 /10

What differentiates Dialogflow from other similar products?

The number of languages that may be used with this application is significantly lower than that of other programs.

What is your favorite aspect of this product?

Dialogflow is an excellent chatbot-building tool with a simple and powerful user interface. It simplifies the creation of chatbots because to its extensive library of pre-built agents and training words.

What do you dislike most about this product?

When the chatbot is ready for live deployment, further integrations can be added. Aside from this, I have no further complaints about the platform because it achieves what it sets out to do.

What recommendations would you give to someone considering this product?

This application comes highly recommended by me due to the fact that it is incredibly simple to operate and can be incorporated into a variety of different social networks.

Pros

  • Enables Productivity
  • Trustworthy
  • Efficient Service
  • Caring

Joaquin A.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

"Ideal program for chatbots."

Likeliness to Recommend

7 /10

What differentiates Dialogflow from other similar products?

It's different from other programs because it's so simple to use, because its features are so comprehensive, and because it gives us access to so many of those features without charging us anything.

What is your favorite aspect of this product?

This might be thought of as akin to the simplicity with which a chatbot application can be programmed. Simple and straightforward user interface. The development of a custom Normal chat bot is within the capabilities of even the most novice programmer with access to adequate tutorials. To top it all off, it has a ton of built-in integrations with popular messaging apps, so users can quickly and easily bring their chat bots to market on a variety of channels.

What do you dislike most about this product?

DialogFlow's functionalities are currently in testing stages. There are now just a few of languages to choose from. Inclusion of more languages would be preferable. Regular users may struggle with several of DialogFlow's more complex capabilities. If you have experience with computer programming, that's ideal.

What recommendations would you give to someone considering this product?

It stands out from competing software because its interface is easy and it provides a wealth of functions at no cost.

Pros

  • Trustworthy
  • Unique Features
  • Efficient Service
  • Effective Service

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