Dialpad Ai Meetings Logo Award Winner Product Badge
Dialpad Ai Meetings Logo Award Winner Product Badge
Dialpad

Dialpad Ai Meetings

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Dialpad Ai Meetings
9.0 /10

What is Dialpad Ai Meetings?

Our rich interface makes it easy to do things like mute a noisy caller, dial-in another person mid-call, share your screen, call controls and more.

Company Details


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Awards & Recognition

Dialpad Ai Meetings won the following awards in the Web and Video Conferencing - Enterprise category

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Dialpad Ai Meetings Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dialpad Ai Meetings.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dialpad Ai Meetings?

2% Negative
3% Neutral
95% Positive

Pros

  • Efficient Service
  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product

Feature Ratings

Average 86

Audio Conferencing VoIP

89

Video Conferencing

88

Instant Messaging

87

File Transfer

87

Audio Conferencing Call in Bridge

86

Facilitator Functions

85

Audio Controls

85

Keyboard Mouse Control

84

Screen Share

84

Virtual Whiteboard

84

Application Share

83

Vendor Capability Ratings

Average 85

Breadth of Features

86

Quality of Features

86

Ease of Customization

86

Ease of IT Administration

85

Ease of Implementation

85

Availability and Quality of Training

84

Product Strategy and Rate of Improvement

84

Usability and Intuitiveness

84

Ease of Data Integration

84

Business Value Created

83

Vendor Support

81

Dialpad Ai Meetings Reviews

Alden R.

  • Role: Finance
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

The best in class for calls, meetings and CSAT

Likeliness to Recommend

10 /10

What differentiates Dialpad Ai Meetings from other similar products?

Dialpad offers talk and messaging functions with an intuitive interface that's simple and easy to use. In addition, it has various AI powered customer engagement tools. These tools make it stand out from the the other players in the market. The AI powered CSAT feature where the algorithm computes the level of satisfaction by gauging customer behaviour through various metrics helps the users know what they're doing right and vice versa. This certainly encourages the use of best practices and the ones that are more likely to yield consistent results.

What is your favorite aspect of this product?

The constant addition of new features, the attractive user interface and the different add-ons that come with it truly make the product addictive in the right ways. It is everything and more that you could ask from a messaging and customer interaction application. The connection stability is a major plus point as there are almost no cases of latency, static or lag on A/V calls. The platform is completely on the cloud and there's no need to worry about recorded meetings as they can always be played back at a later point in time. The ability to share all kinds of media on the application is a major bonus.

What do you dislike most about this product?

The only concern that I would have to mention, and I'm nitpicking here would be the pricing for the business licence. At USD 15 per user is kind of steep for a larger team, especially if companies are just starting out. Although the offerings are well worth the money, the price could make a lot of users, especially the bigger players think twice. And for such products the reach is the main criteria as a wide user base is crucial in ensuring that the product stays relevant.

What recommendations would you give to someone considering this product?

Based on personal experience I would say don't think twice. Just go for it, and you'll definitely thank me later. This product has massive potential and can offer tremendous value to the business. There are quite a few processes around sales, pre sales, customer service and personal relations that can be organized and synergized to a significant degree with Dialpad.

Pros

  • Continually Improving Product
  • Unique Features
  • Effective Service
  • Inspires Innovation

Mosaddek A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2022

Easy to use and user friendly

Likeliness to Recommend

10 /10

What differentiates Dialpad Ai Meetings from other similar products?

UberConference is the unique thing for dialpad which differentiate this from other similar products. this always helps to keep up the schedule easy.

What is your favorite aspect of this product?

This software is improbably simple to navigate. There area unit such a big amount of alternative ways to make conferences easy to handle. There is a feature which I like most, 'report' where I can see which member talked how much time. Thats very Intersting :)

What do you dislike most about this product?

There is nothing dislikable about this product, all the things are working parfectly.

What recommendations would you give to someone considering this product?

I highly recomend this software to use. if anyone use this they won't regreate :)

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Kiran B.

  • Role: Industry Specific Role
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Dial pad video Conferencing

Likeliness to Recommend

10 /10

What differentiates Dialpad Ai Meetings from other similar products?

we can also call on the phone number through the dial pad meeting which differentiate it from others.

What is your favorite aspect of this product?

Call quality is great. support team is very helpful and quick to respond. Screen sharing feature is very smooth.

What do you dislike most about this product?

Recording is not available on free version also the limit for meeting is 45 minutes until we buy the paid plan. Cost of dial pad meeting is on bit higher side. Mobile app is not good as comparison to browser website.

What recommendations would you give to someone considering this product?

if your company need to interact with clients and colleagues regularly dial pad is nice meeting platform to opt for.

Pros

  • Reliable
  • Enables Productivity
  • Friendly Negotiation
  • Appreciates Incumbent Status

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