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What is Dialpad Connect?
Dialpad Connect, our UC solution, is a single Ai-powered platform for all customer communication, integrating phone, meetings, and messaging into a single easy-to-use experience. Dialpad Connect combines our expertise in business communication and AI to transform conversation workflows.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
1
Since last award
98 Plan to Renew
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Dialpad Connect?
Pros
- Enables Productivity
- Efficient Service
- Performance Enhancing
- Effective Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Audio Conferencing VoIP
Video Conferencing
Instant Messaging
File Transfer
Audio Conferencing Call in Bridge
Audio Controls
Keyboard Mouse Control
Facilitator Functions
Virtual Whiteboard
Screen Share
Application Share
Vendor Capability Ratings
Breadth of Features
Ease of Customization
Quality of Features
Ease of IT Administration
Ease of Implementation
Availability and Quality of Training
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Data Integration
Business Value Created
Vendor Support
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Dialpad Connect Reviews

ronald b.
- Role: Finance
- Industry: Finance
- Involvement: IT Leader or Manager
Submitted Mar 2023
The most modern and effective business communicati
Likeliness to Recommend
What differentiates Dialpad Connect from other similar products?
This communication platform comfortably and easily organizes sales organizations of any size that seek to drive better representative efficiency and thus accelerate time to launch, offering multiple sales functions in better real-time and after sales. calls that drive efficiency, with features like best real-time recommendations, they've taken all the forms of communication you trust and unified them into a single app
What is your favorite aspect of this product?
I like this platform as it's for sales organizations of any size looking to drive rep efficiencies and in this great way speed up time to launch, it's on your side to transform your conversations into something you can see and use. Giving everyone and their team an excellent insight into different action points and ideas, doing a predilection job to capture the most important details while making and receiving calls.
What do you dislike most about this product?
There is nothing that I dislike about this application, everything it offers us is excellent since it is a marker of cash sales for any sales organization of any size and thus speed up launch times
What recommendations would you give to someone considering this product?
I recommend this platform for being an excellent marker of cash sales for sales organizations of any size, with features such as real-time recommendations, answers to common questions from any potential customer, it is a business tool that acts as a productivity application. a real-time coach and one of the best customer experiences, all from a single platform that syncs efficiently in real time, works from any device and supports both locally and internationally
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Please tell us why you think this review should be flagged.
Alexendra W.
- Role: Information Technology
- Industry: Retail
- Involvement: End User of Application
Submitted Nov 2022
Dialpad is a well-known conference tool
Likeliness to Recommend
What differentiates Dialpad Connect from other similar products?
The straightforward interface of Dialpad conferences is my favorite feature. There are different meeting platforms, but I ne’er use them since they all look so unskilled compared to Cisco Webex. I appreciate having the ability to share stuff with other participants and simply interact with the community.
What is your favorite aspect of this product?
Ease of use. I favor the straightforward links in the email to urge the meeting to start. Conjointly I favor the Video conferencing portion. Would like everybody in the world to be on Webex! Using our room Kits is good for Dialpad meetings and ease of calling in with it. Even having the ability to use it for IT support when our usual way of remoting a computer doesn’t work, simply shoot or tell them the link; as long as they need internet, you can get connected to them, and they can share their screen, and you can ask for control. Having the ability to record remote sessions is nice too.
What do you dislike most about this product?
With every bit of software system, there come quirks and bugs. So far, the bugs are minimal. However, as of now, we are good!
What recommendations would you give to someone considering this product?
Dialpad conferences have helped create it simple for groups to connect. Whether it’s an enormous meeting or a little chat, Dialpad meetings can handle the task. Dialpad meetings create it simple to leap into a discussion without doing a bunch of work to set up a meeting and permit you to jump in from your phone or laptop to stay connected while on the go.
Pros
- Unique Features
- Effective Service
- Inspires Innovation
- Acts with Integrity
Please tell us why you think this review should be flagged.
- Role: Sales Marketing
- Industry: Communications
- Involvement: End User of Application
Submitted Nov 2022
Easy to use
Likeliness to Recommend
Pros
- Reliable
- Efficient Service
- Effective Service
- Caring
Please tell us why you think this review should be flagged.
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