Dialpad Connect Logo
Dialpad Connect Logo
Dialpad

Dialpad Connect

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Dialpad Connect
9.0 /10

What is Dialpad Connect?

Dialpad Connect, our UC solution, is a single Ai-powered platform for all customer communication, integrating phone, meetings, and messaging into a single easy-to-use experience. Dialpad Connect combines our expertise in business communication and AI to transform conversation workflows.

Company Details


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Awards & Recognition

Dialpad Connect won the following awards in the Web and Video Conferencing - Enterprise category

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Dialpad Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dialpad Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dialpad Connect?

2% Negative
2% Neutral
96% Positive

Pros

  • Enables Productivity
  • Efficient Service
  • Performance Enhancing
  • Effective Service

Feature Ratings

Average 86

Audio Conferencing VoIP

89

Video Conferencing

88

Instant Messaging

88

File Transfer

87

Audio Conferencing Call in Bridge

87

Audio Controls

85

Keyboard Mouse Control

85

Facilitator Functions

85

Virtual Whiteboard

85

Screen Share

84

Application Share

82

Vendor Capability Ratings

Average 84

Breadth of Features

86

Ease of Customization

86

Quality of Features

86

Ease of IT Administration

85

Ease of Implementation

85

Availability and Quality of Training

84

Product Strategy and Rate of Improvement

84

Usability and Intuitiveness

84

Ease of Data Integration

83

Business Value Created

83

Vendor Support

82

Dialpad Connect Reviews

ronald b.

  • Role: Finance
  • Industry: Finance
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

The most modern and effective business communicati

Likeliness to Recommend

9 /10

What differentiates Dialpad Connect from other similar products?

This communication platform comfortably and easily organizes sales organizations of any size that seek to drive better representative efficiency and thus accelerate time to launch, offering multiple sales functions in better real-time and after sales. calls that drive efficiency, with features like best real-time recommendations, they've taken all the forms of communication you trust and unified them into a single app

What is your favorite aspect of this product?

I like this platform as it's for sales organizations of any size looking to drive rep efficiencies and in this great way speed up time to launch, it's on your side to transform your conversations into something you can see and use. Giving everyone and their team an excellent insight into different action points and ideas, doing a predilection job to capture the most important details while making and receiving calls.

What do you dislike most about this product?

There is nothing that I dislike about this application, everything it offers us is excellent since it is a marker of cash sales for any sales organization of any size and thus speed up launch times

What recommendations would you give to someone considering this product?

I recommend this platform for being an excellent marker of cash sales for sales organizations of any size, with features such as real-time recommendations, answers to common questions from any potential customer, it is a business tool that acts as a productivity application. a real-time coach and one of the best customer experiences, all from a single platform that syncs efficiently in real time, works from any device and supports both locally and internationally

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Alexendra W.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Dialpad is a well-known conference tool

Likeliness to Recommend

8 /10

What differentiates Dialpad Connect from other similar products?

The straightforward interface of Dialpad conferences is my favorite feature. There are different meeting platforms, but I ne’er use them since they all look so unskilled compared to Cisco Webex. I appreciate having the ability to share stuff with other participants and simply interact with the community.

What is your favorite aspect of this product?

Ease of use. I favor the straightforward links in the email to urge the meeting to start. Conjointly I favor the Video conferencing portion. Would like everybody in the world to be on Webex! Using our room Kits is good for Dialpad meetings and ease of calling in with it. Even having the ability to use it for IT support when our usual way of remoting a computer doesn’t work, simply shoot or tell them the link; as long as they need internet, you can get connected to them, and they can share their screen, and you can ask for control. Having the ability to record remote sessions is nice too.

What do you dislike most about this product?

With every bit of software system, there come quirks and bugs. So far, the bugs are minimal. However, as of now, we are good!

What recommendations would you give to someone considering this product?

Dialpad conferences have helped create it simple for groups to connect. Whether it’s an enormous meeting or a little chat, Dialpad meetings can handle the task. Dialpad meetings create it simple to leap into a discussion without doing a bunch of work to set up a meeting and permit you to jump in from your phone or laptop to stay connected while on the go.

Pros

  • Unique Features
  • Effective Service
  • Inspires Innovation
  • Acts with Integrity
  • Role: Sales Marketing
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Nov 2022

Easy to use

Likeliness to Recommend

8 /10

Pros

  • Reliable
  • Efficient Service
  • Effective Service
  • Caring

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