Dialpad

Dialpad Connect

Composite Score

9.0 /10

CX Score

9.2 /10

165 Reviews Write a Review

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What is Dialpad Connect?

Dialpad Connect, our UC solution, is a single Ai-powered platform for all customer communication, integrating phone, meetings, and messaging into a single easy-to-use experience. Dialpad Connect combines our expertise in business communication and AI to transform conversation workflows.

Company Details

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Awards & Recognition

Dialpad Connect won the following awards in the Web and Video Conferencing - Enterprise category

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9 Top Rated Capabilities

9 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2024 Data Quadrant Champion

2024

7 Top Rated Capabilities

8 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Champion

2023

10 Top Rated Capabilities

10 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact

2022

9 Top Rated Capabilities

8 Top Rated Features

2022

Dialpad Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dialpad Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dialpad Connect?

2% Negative

2% Neutral

96% Positive

Pros

Enables Productivity
Efficient Service
Performance Enhancing
Effective Service

Feature Ratings

Average 86

Audio Conferencing VoIP

Video Conferencing

Instant Messaging

File Transfer

Audio Conferencing Call in Bridge

Audio Controls

Keyboard Mouse Control

Facilitator Functions

Virtual Whiteboard

Screen Share

Application Share

Vendor Capability Ratings

Average 84

Breadth of Features

Ease of Customization

Quality of Features

Ease of IT Administration

Ease of Implementation

Availability and Quality of Training

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Data Integration

Business Value Created

Vendor Support

Also Featured in...

Unified Communications as a Service

Score 8.1

View Dialpad Connect in this category (opens in a new tab)

Dialpad Connect Reviews

Navjot P.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

Great for daily calls with Team

Likeliness to Recommend

10 /10

What differentiates Dialpad Connect from other similar products?

It is simple to use and possess. It has a fantastic user interface that we use every day for our meetings. It runs smoothly, requires no additional device connections, saves us time in communication, and has all the necessary functionality.

What is your favorite aspect of this product?

Dialpad does not require a PIN or downloads, which makes it simple to invite people to video conferences. Often, these requirements are a hindrance or a barrier to quick and efficient external communication. The application's best feature is that it is extremely helpful for our regular client meetings.

What do you dislike most about this product?

More support options must be provided, and they must improve their customer service. Occasionally, it can be very difficult to contact the support channels, and it can take some time to receive a response.

What recommendations would you give to someone considering this product?

When compared to other programmes, Dialpad offers the greatest pricing with all the necessary capabilities, making it a cost-effective and extremely useful must-have application for your company.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Syed Ali R.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

Dialpad is the go to solution to contact

Likeliness to Recommend

10 /10

What differentiates Dialpad Connect from other similar products?

It is more responsive, organised and easy to use

What is your favorite aspect of this product?

Making favourite contacts

What do you dislike most about this product?

The downtime sometimes

What recommendations would you give to someone considering this product?

The list of contacts should be full again

Pros

Caring
Helps Innovate
Continually Improving Product
Reliable

Bilal S.

Role: Sales Marketing
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2022

Easy to use, but a bit pricey

Likeliness to Recommend

9 /10

What differentiates Dialpad Connect from other similar products?

I like the way it has provided headers so that we know what we are working on and also helps us to record our voice mails so that we also can listen to them. We can also mark our favorite in that conversation

What is your favorite aspect of this product?

daily work routine, I use Dialpad. An easy way for instant meetings just with one click. Mostly I use it with my phone. A significant feature has the application on my Desktop computer also.

What do you dislike most about this product?

Dialpad sometimes doesn't alert me when I have a call and then automatically says I have missed the call. It was very rare. This might be fixed now as now we switched to other.

What recommendations would you give to someone considering this product?

The free version is a bit limited, I think it's best to go to a paid plan, but it's worth it if it's for work

Pros

Continually Improving Product
Reliable
Performance Enhancing
Trustworthy

Dialpad Connect

What is Dialpad Connect?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Emotional Footprint Champion

Dialpad Connect Ratings

88 Likeliness to Recommend

1 Since last award

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Dialpad Connect?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Video Conferencing Interactive video conferencing using a webcam

Instant Messaging Real-time, text-based communication between two or more people

File Transfer File transfer services

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Keyboard Mouse Control Host can grant or remove control

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Screen Share Ability to share a computer screen for viewing by web conference participants

Application Share Ability to share a single application only for viewing by web conference participants

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Unified Communications as a Service

Dialpad Connect Reviews

Navjot P.

Great for daily calls with Team

Likeliness to Recommend

Pros

Syed Ali R.

Dialpad is the go to solution to contact

Likeliness to Recommend

Pros

Bilal S.

Easy to use, but a bit pricey

Likeliness to Recommend

Pros

Most Popular Dialpad Connect Comparisons

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GoTo Meeting

Adobe Connect

1
Since last award

Feature Ratings

Audio Conferencing VoIP

Video Conferencing

Instant Messaging

File Transfer

Audio Conferencing Call in Bridge

Audio Controls

Keyboard Mouse Control

Facilitator Functions

Virtual Whiteboard

Screen Share

Application Share

Vendor Capability Ratings

Breadth of Features

Ease of Customization

Quality of Features

Ease of IT Administration

Ease of Implementation

Availability and Quality of Training

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Data Integration

Business Value Created

Vendor Support