Dialpad

Dialpad Connect

Composite Score

9.0 /10

CX Score

9.2 /10

165 Reviews Write a Review

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What is Dialpad Connect?

Dialpad Connect, our UC solution, is a single Ai-powered platform for all customer communication, integrating phone, meetings, and messaging into a single easy-to-use experience. Dialpad Connect combines our expertise in business communication and AI to transform conversation workflows.

Company Details

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Awards & Recognition

Dialpad Connect won the following awards in the Web and Video Conferencing - Enterprise category

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9 Top Rated Capabilities

9 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2024 Data Quadrant Champion

2024

7 Top Rated Capabilities

8 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Champion

2023

10 Top Rated Capabilities

10 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact

2022

9 Top Rated Capabilities

8 Top Rated Features

2022

Dialpad Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dialpad Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dialpad Connect?

2% Negative

2% Neutral

96% Positive

Pros

Enables Productivity
Efficient Service
Performance Enhancing
Effective Service

Feature Ratings

Average 86

Audio Conferencing VoIP

Video Conferencing

Instant Messaging

File Transfer

Audio Conferencing Call in Bridge

Audio Controls

Keyboard Mouse Control

Facilitator Functions

Virtual Whiteboard

Screen Share

Application Share

Vendor Capability Ratings

Average 84

Breadth of Features

Ease of Customization

Quality of Features

Ease of IT Administration

Ease of Implementation

Availability and Quality of Training

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Data Integration

Business Value Created

Vendor Support

Also Featured in...

Unified Communications as a Service

Score 8.1

View Dialpad Connect in this category (opens in a new tab)

Dialpad Connect Reviews

Mosaddek A.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2022

Easy to use and user friendly

Likeliness to Recommend

10 /10

What differentiates Dialpad Connect from other similar products?

UberConference is the unique thing for dialpad which differentiate this from other similar products. this always helps to keep up the schedule easy.

What is your favorite aspect of this product?

This software is improbably simple to navigate. There area unit such a big amount of alternative ways to make conferences easy to handle. There is a feature which I like most, 'report' where I can see which member talked how much time. Thats very Intersting :)

What do you dislike most about this product?

There is nothing dislikable about this product, all the things are working parfectly.

What recommendations would you give to someone considering this product?

I highly recomend this software to use. if anyone use this they won't regreate :)

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Kiran B.

Role: Industry Specific Role
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2022

Dial pad video Conferencing

Likeliness to Recommend

10 /10

What differentiates Dialpad Connect from other similar products?

we can also call on the phone number through the dial pad meeting which differentiate it from others.

What is your favorite aspect of this product?

Call quality is great. support team is very helpful and quick to respond. Screen sharing feature is very smooth.

What do you dislike most about this product?

Recording is not available on free version also the limit for meeting is 45 minutes until we buy the paid plan. Cost of dial pad meeting is on bit higher side. Mobile app is not good as comparison to browser website.

What recommendations would you give to someone considering this product?

if your company need to interact with clients and colleagues regularly dial pad is nice meeting platform to opt for.

Pros

Reliable
Enables Productivity
Friendly Negotiation
Appreciates Incumbent Status

Lindsey R.

Role: Sales Marketing
Industry: Entertainment
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2022

I recommend it, it is an excellent program.

Likeliness to Recommend

8 /10

What differentiates Dialpad Connect from other similar products?

Dialpad Meetings differs from other programs because of its good price and how easy it is to use the program.

What is your favorite aspect of this product?

Every day, Dialpad is used in our office meetings to keep all of our departments in the loop on current and future initiatives. Regardless of the amount of people participating, Dialpad makes it simple for us to all call into the same number. The ability to record meetings and transmit them to participants who were unable to participate by phone is a time-saving option for those who need to keep meeting minutes.

What do you dislike most about this product?

Transcriptions of phone calls are frequently difficult to read since the words that are auto transcribed during the conversation may be entirely different from what was really spoken.

What recommendations would you give to someone considering this product?

As a result of how simple it is to set up and how user-friendly it is, I will be recommending it to others.

Pros

Trustworthy
Efficient Service
Effective Service
Saves Time

Dialpad Connect

What is Dialpad Connect?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Emotional Footprint Champion

Dialpad Connect Ratings

88 Likeliness to Recommend

1 Since last award

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Dialpad Connect?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Video Conferencing Interactive video conferencing using a webcam

Instant Messaging Real-time, text-based communication between two or more people

File Transfer File transfer services

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Keyboard Mouse Control Host can grant or remove control

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Screen Share Ability to share a computer screen for viewing by web conference participants

Application Share Ability to share a single application only for viewing by web conference participants

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Unified Communications as a Service

Dialpad Connect Reviews

Mosaddek A.

Easy to use and user friendly

Likeliness to Recommend

Pros

Kiran B.

Dial pad video Conferencing

Likeliness to Recommend

Pros

Lindsey R.

I recommend it, it is an excellent program.

Likeliness to Recommend

Pros

Most Popular Dialpad Connect Comparisons

Zoom

Microsoft Teams

Google Meet

Webex Meetings

GoTo Meeting

Adobe Connect

1
Since last award

Feature Ratings

Audio Conferencing VoIP

Video Conferencing

Instant Messaging

File Transfer

Audio Conferencing Call in Bridge

Audio Controls

Keyboard Mouse Control

Facilitator Functions

Virtual Whiteboard

Screen Share

Application Share

Vendor Capability Ratings

Breadth of Features

Ease of Customization

Quality of Features

Ease of IT Administration

Ease of Implementation

Availability and Quality of Training

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Data Integration

Business Value Created

Vendor Support