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What is Dialpad Connect?
Dialpad Connect, our UC solution, is a single Ai-powered platform for all customer communication, integrating phone, meetings, and messaging into a single easy-to-use experience. Dialpad Connect combines our expertise in business communication and AI to transform conversation workflows.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
1
Since last award
98 Plan to Renew
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Dialpad Connect?
Pros
- Enables Productivity
- Efficient Service
- Performance Enhancing
- Effective Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Audio Conferencing VoIP
Video Conferencing
Instant Messaging
File Transfer
Audio Conferencing Call in Bridge
Audio Controls
Keyboard Mouse Control
Facilitator Functions
Virtual Whiteboard
Screen Share
Application Share
Vendor Capability Ratings
Breadth of Features
Ease of Customization
Quality of Features
Ease of IT Administration
Ease of Implementation
Availability and Quality of Training
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Data Integration
Business Value Created
Vendor Support
Also Featured in...
Dialpad Connect Reviews
Benjamin B.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted May 2022
"Best small/medium company meeting choice"
Likeliness to Recommend
What differentiates Dialpad Connect from other similar products?
It is a program that has the best quality price on the market.
What is your favorite aspect of this product?
Additionally, it contains a wide range of features that would be more costly in other applications, such as artificial intelligence in meetings, metrics, tracking, to-do lists or tasks, summaries, and other features. In addition, the mobile app is excellent; I can even participate without the need to connect from my PC.
What do you dislike most about this product?
However, Dialpad has the potential to be far more useful for businesses. Despite its impressive artificial intelligence capabilities and various integrations, it is a little weak in other areas (such as plan customization, and the number of participants allowed per meeting, among others).
What recommendations would you give to someone considering this product?
As with any program, Dialpad has its advantages and disadvantages. If you're looking to upgrade to a professional or more comprehensive plan, I suggest it because of its low pricing. These features are more costly on other platforms.
Pros
- Reliable
- Trustworthy
- Unique Features
- Efficient Service
Please tell us why you think this review should be flagged.
Deanna T. B.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted May 2022
Improve user experience in video
Likeliness to Recommend
What differentiates Dialpad Connect from other similar products?
Differs from others because from the beginning what this tool seeks is to be able to connect users with a system that is of quality, it thinks mainly of the best experience as well as functions that are adapted to professionals who work during difficult times for this medium even by those who still do not know it
What is your favorite aspect of this product?
What I like the most is its anti-external sound system, or to a large extent the ability to control external noise a little, which in the long run only makes it difficult for communication to be fluid, it is quite quick to understand and it is also very practical for those who do not usually communicate by these means
What do you dislike most about this product?
I have no criticism or complaints about this tool, it has worked well and is very easy to understand
What recommendations would you give to someone considering this product?
This tool only guarantees that the video quality is the best, as well as functionalities that can be understood by everyone.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Midori S.
- Role: Finance
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2022
Consider your customers and partners
Likeliness to Recommend
What differentiates Dialpad Connect from other similar products?
This videoconferencing tool is especially useful if what you're looking for is a system that allows for continuous communication no matter where you are. Furthermore, you can communicate in real time on various devices and have a significant and high-quality presentation. You can also collaborate, share files, and connect with customers and friends all in one place.
What is your favorite aspect of this product?
What generally interests me is that it is not an instrument that requires a large investment, that it allows for the sharing of files, screens, video clips, and more live chat, as well as integration with others to make the conversation more dynamic and participatory, and that it is simple to add more people to the chat.
What do you dislike most about this product?
its interface is understandable, and I have no problems
What recommendations would you give to someone considering this product?
I recommend it first and foremost because it adapts to businesses and connects them in a secure and professional manner.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
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