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What is Dialpad Connect?
Dialpad Connect, our UC solution, is a single Ai-powered platform for all customer communication, integrating phone, meetings, and messaging into a single easy-to-use experience. Dialpad Connect combines our expertise in business communication and AI to transform conversation workflows.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
1
Since last award
98 Plan to Renew
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Dialpad Connect?
Pros
- Enables Productivity
- Efficient Service
- Performance Enhancing
- Effective Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Audio Conferencing VoIP
Video Conferencing
Instant Messaging
File Transfer
Audio Conferencing Call in Bridge
Audio Controls
Keyboard Mouse Control
Facilitator Functions
Virtual Whiteboard
Screen Share
Application Share
Vendor Capability Ratings
Breadth of Features
Ease of Customization
Quality of Features
Ease of IT Administration
Ease of Implementation
Availability and Quality of Training
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Data Integration
Business Value Created
Vendor Support
Also Featured in...
Dialpad Connect Reviews
Diego Armando S.
- Role: Consultant
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted May 2022
very effective video conferencing tool
Likeliness to Recommend
What differentiates Dialpad Connect from other similar products?
This video conferencing tool does not require an expensive and complex system that is normally used by large companies, this tool provides very simple solutions that allow you to connect your conference room anywhere in the world, you have a direct connection between two locations, similar to a phone call but with video, also allows three or more locations to participate in the same videoconference
What is your favorite aspect of this product?
I like this tool because it can communicate very well with individual calls, direct connection between two locations, it also allows several participants to meet through high definition videos in any meeting room, from a desk at work, from a computer at home, or even from a tablet on the go, you never have to worry about interference in your video conference
What recommendations would you give to someone considering this product?
I recommend this tool because not only can it be used by larger companies, it can be used by any company that needs better video conferencing for their meetings, providing simple solutions and allowing multiple conference participants to join in high quality video.
Pros
- Continually Improving Product
- Enables Productivity
- Effective Service
- Inspires Innovation
Please tell us why you think this review should be flagged.
Sofia R.
- Role: Finance
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted May 2022
Tool that allows you to schedule, monitor and cont
Likeliness to Recommend
What differentiates Dialpad Connect from other similar products?
This tool is very comfortable and easy to use for any type of company while in a conference because it can be programmed to monitor and control the calls in order to have more progress in each conference users can easily see the participants, the speaker can be identified , you can even silence any distracting noise
What is your favorite aspect of this product?
I like this tool for its comfortable and easy use because it allows us in a very comfortable way to have conferences sharing screens, international calls, retention music and even free call recordings and document exchanges, it allows administrators to configure recurring conference calls if it is necessary also offers videos in HD
What do you dislike most about this product?
I like everything about this tool, I don't dislike anything because of its practical way of using it in conferences
What recommendations would you give to someone considering this product?
I recommend this tool for being very useful in a conference for its many very important implemented functions, among them we can mention document storage, real-time chat and messaging, call report creation, videoconference, screen sharing, call recording among others
Pros
- Reliable
- Performance Enhancing
- Efficient Service
- Effective Service
Please tell us why you think this review should be flagged.
Mika H.
- Role: Consultant
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted May 2022
Business conversations available to everyone
Likeliness to Recommend
What differentiates Dialpad Connect from other similar products?
What seems quite reliable to me and what stands out about this video conferencing tool is that in recent years due to the growing request to implement this type of tool to stay connected, this tool is very complete and even allows an option to try it for free. very good of her
What is your favorite aspect of this product?
What I like the most is, without a doubt, that it does not require a pin or have to install something for it to work well, it even has a mobile version to stay connected wherever you are, allowing you to share files live as well as make calls in real time in high quality
What do you dislike most about this product?
It has not failed me, I have not had security problems
What recommendations would you give to someone considering this product?
An alternative not so well known but with practical functions and easy implementation in the organization to hold a video conference
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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