Dialpad Connect Logo
Dialpad Connect Logo
Dialpad

Dialpad Connect

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Dialpad Connect
9.0 /10

What is Dialpad Connect?

Dialpad Connect, our UC solution, is a single Ai-powered platform for all customer communication, integrating phone, meetings, and messaging into a single easy-to-use experience. Dialpad Connect combines our expertise in business communication and AI to transform conversation workflows.

Company Details


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Awards & Recognition

Dialpad Connect won the following awards in the Web and Video Conferencing - Enterprise category

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Dialpad Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dialpad Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dialpad Connect?

2% Negative
2% Neutral
96% Positive

Pros

  • Enables Productivity
  • Efficient Service
  • Performance Enhancing
  • Effective Service

Feature Ratings

Average 86

Audio Conferencing VoIP

89

Video Conferencing

88

Instant Messaging

88

File Transfer

87

Audio Conferencing Call in Bridge

87

Audio Controls

85

Keyboard Mouse Control

85

Facilitator Functions

85

Virtual Whiteboard

85

Screen Share

84

Application Share

82

Vendor Capability Ratings

Average 84

Breadth of Features

86

Ease of Customization

86

Quality of Features

86

Ease of IT Administration

85

Ease of Implementation

85

Availability and Quality of Training

84

Product Strategy and Rate of Improvement

84

Usability and Intuitiveness

84

Ease of Data Integration

83

Business Value Created

83

Vendor Support

82

Dialpad Connect Reviews

Alenandro S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2021

Message, voice, and video

Likeliness to Recommend

9 /10

What differentiates Dialpad Connect from other similar products?

Dialpad Meetings enables collaboration through features and services such as personalized music on hold, call controls, use of shared documents, integrated social profiles, local call numbers, call recording, international calls, analytics, dialing to add people, calls free and web conferences.

What is your favorite aspect of this product?

I like Dialpad Meetings, it allows users to join meetings instantly without using a PIN and share screen, the app is available for Android and iOS and can be used to start meetings from any device, anywhere.

What do you dislike most about this product?

Dialpad Meetings enables automatic notifications when someone enters a room, as well as hassle-free call transcription and recording.

What recommendations would you give to someone considering this product?

I recommend that Dialpad Meetings allows a Chrome extension for users to schedule and initiate calls in real time, it also has features that allow you to tag another person during a call.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Airton O.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2021

Better external and internal relations.

Likeliness to Recommend

9 /10

What differentiates Dialpad Connect from other similar products?

Dialpad Meetings, is beneficial allows VI function easy links to login or call for non-user customers, with excellent customer service and training materials that help to work effectively and the expected results.

What is your favorite aspect of this product?

I like Dialpad Meetings for making quality efficient video and audio calls, makes it easy for attendees to receive a call by inviting them to join a recurring meeting; This is great as a wake-up call that allows the recipient to decline or not even reply and then call back later.

What do you dislike most about this product?

Dialpad Meetings, is ideal for recording calls and conversations, so it is a useful option to carry out business with a normal development.

What recommendations would you give to someone considering this product?

I recommend, Dialpad Meetings allows participants, and team members to discuss and conduct meetings, to send messages and notifications in real time, communication calls from anywhere, it is easy to use provides remote access.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Helder S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2021

To properly integrate with other tools.

Likeliness to Recommend

9 /10

What differentiates Dialpad Connect from other similar products?

Dialpad Meetings is competitive, its native artificial intelligence (AI) system provides a meeting summary, as well as a capture to-do list during calls, also for analytics and tracking of call metrics.

What is your favorite aspect of this product?

I like Dialpad Meetings is easy to configure, they have a free version with conference calls of up to 45 min and 10 participants, the paid version is really affordable and offers you up to 100 people, in the free one, as the paid ones, it facilitates unlimited conference calls. , participants can join from the phone on the go and from any location, it also allows free unlimited recording and a local phone number that people can dial without a PIN.

What do you dislike most about this product?

With Dialpad Meetings, no hassle enables native and efficient features to: personalize calls to teams, control who is on the call, schedule meetings with ease, and use integrations to compensate for any features that the platform form does not have on its own, also to use only audio or participate with video, and its collaboration functions collaborate to carry out any type of meeting.

What recommendations would you give to someone considering this product?

I recommend Dialpad Meetings allows you to start with the free version and work from there as teams progress, it offers the basic features like: Even the free version like unlimited conferencing, call recording and screen sharing.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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