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Dialpad Connect Logo
Dialpad

Dialpad Connect

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Dialpad Connect
9.0 /10

What is Dialpad Connect?

Dialpad Connect, our UC solution, is a single Ai-powered platform for all customer communication, integrating phone, meetings, and messaging into a single easy-to-use experience. Dialpad Connect combines our expertise in business communication and AI to transform conversation workflows.

Company Details


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Awards & Recognition

Dialpad Connect won the following awards in the Web and Video Conferencing - Enterprise category

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Dialpad Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dialpad Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dialpad Connect?

2% Negative
2% Neutral
96% Positive

Pros

  • Enables Productivity
  • Efficient Service
  • Performance Enhancing
  • Effective Service

Feature Ratings

Average 86

Audio Conferencing VoIP

89

Video Conferencing

88

Instant Messaging

88

File Transfer

87

Audio Conferencing Call in Bridge

87

Audio Controls

85

Keyboard Mouse Control

85

Facilitator Functions

85

Virtual Whiteboard

85

Screen Share

84

Application Share

82

Vendor Capability Ratings

Average 84

Breadth of Features

86

Ease of Customization

86

Quality of Features

86

Ease of IT Administration

85

Ease of Implementation

85

Availability and Quality of Training

84

Product Strategy and Rate of Improvement

84

Usability and Intuitiveness

84

Ease of Data Integration

83

Business Value Created

83

Vendor Support

82

Dialpad Connect Reviews

Ankita G.

  • Role: Finance
  • Industry: Finance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2021

Multifunctional and efficient conferences

Likeliness to Recommend

9 /10

What differentiates Dialpad Connect from other similar products?

Something that differentiates this tool from others is how versatile it is, it allows even during periods where there are waiting calls, that users can place music adapted to their tastes, and not only a specific sound, in addition to the fact that the device is regardless of Wherever the tool is connected, it works well, it is accessible and simple, which guarantees that when it is implemented in work groups, it will be easy to adapt.

What is your favorite aspect of this product?

What I like the most is that it does not require a complicated user to be able to enter the tool and without having to add other systems to make it work correctly, it has already known options such as screen sharing, voice calls and messages in real time without having problems of use or help in support

What do you dislike most about this product?

I don't have something that I don't like, it worked for me

What recommendations would you give to someone considering this product?

My recommendation for those who work remotely to be able to acquire or even try this tool, since their collaboration system through video calls is quite efficient and not complicated compared to other video communication software

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Richard M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Easy to use and implement

Likeliness to Recommend

9 /10

What differentiates Dialpad Connect from other similar products?

It has allowed me to carry out my online meetings with my work team, to be able to carry out my web conferences and video conferences with all my potential clients, because it has excellent call, audio and video controls.

What is your favorite aspect of this product?

Uberconference is a very easy-to-use and extremely affordable communication tool, it allows you to make your conferences with audio and video with excellent HD quality, it allows you to create your videoconferences with a shared screen, and the best thing is that you can integrate it with Slack and Evernote Despite its high cost, the paid version is quite affordable since it allows you to hold conferences with up to 100 people, this software is very comfortable, which does not fatigue at all. Thanks to the excellent audio and video I can create conferences, online meetings and webinars with incredible clarity.

What do you dislike most about this product?

There is nothing that I dislike about Uberconference because I use it to make all my online presentations, video conferences with my clients and work team, and it has allowed me to obtain a better performance and to be able to stay in contact with all the people.

What recommendations would you give to someone considering this product?

It is extremely exquisite to carry out any remote communication, whether it is a conference with your potential clients, online meetings with your friends and family, webinars with your work team, it is excellent to use both personal and business.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Efficient Service
  • Effective Service

Jennifer V.

  • Role: Operations
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Progressive and Affordable Communication Tool

Likeliness to Recommend

10 /10

What differentiates Dialpad Connect from other similar products?

Highfive Video Conferencing has an option of virtual meetings, a very friendly way of holding online discussions that can be attended by all players. More so, Highfive Video Conferencing has an audio recording option, useful for future references and replays.

What is your favorite aspect of this product?

Highfive Video Conferencing deployment requirements or price is super minimal, and attainable by firms even those in the start up stage. Also, Highfive Video Conferencing has the session boarders, very progressive in managing many players or participants.

What do you dislike most about this product?

Highfive Video Conferencing is a likeable application as it contains diversified communication means, like audio, instant messaging, and video calls. The adequacy and fruitfulness of Highfive Video Conferencing is encouraging.

What recommendations would you give to someone considering this product?

Highfive Video Conferencing has proficiently improvised communications, more so the virtual discussions, where meetings are held anytime, any day, at a very minimal expense. Nonetheless, Highfive Video Conferencing requires some deployment procedures, which the developer has outlined.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

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