Dialpad Connect Logo
Dialpad Connect Logo
Dialpad

Dialpad Connect

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Dialpad Connect
9.0 /10

What is Dialpad Connect?

Dialpad Connect, our UC solution, is a single Ai-powered platform for all customer communication, integrating phone, meetings, and messaging into a single easy-to-use experience. Dialpad Connect combines our expertise in business communication and AI to transform conversation workflows.

Company Details


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Awards & Recognition

Dialpad Connect won the following awards in the Web and Video Conferencing - Enterprise category

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Dialpad Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dialpad Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dialpad Connect?

2% Negative
2% Neutral
96% Positive

Pros

  • Enables Productivity
  • Efficient Service
  • Performance Enhancing
  • Effective Service

Feature Ratings

Average 86

Audio Conferencing VoIP

89

Video Conferencing

88

Instant Messaging

88

File Transfer

87

Audio Conferencing Call in Bridge

87

Audio Controls

85

Keyboard Mouse Control

85

Facilitator Functions

85

Virtual Whiteboard

85

Screen Share

84

Application Share

82

Vendor Capability Ratings

Average 84

Breadth of Features

86

Ease of Customization

86

Quality of Features

86

Ease of IT Administration

85

Ease of Implementation

85

Availability and Quality of Training

84

Product Strategy and Rate of Improvement

84

Usability and Intuitiveness

84

Ease of Data Integration

83

Business Value Created

83

Vendor Support

82

Dialpad Connect Reviews

Susan M.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Remote communication

Likeliness to Recommend

9 /10

What differentiates Dialpad Connect from other similar products?

Now I can communicate remotely due to the problems with covid-19, it has allowed me to make video conferences, share screen, use live chat and private chat, I can stream presentation.

What is your favorite aspect of this product?

Uberconference, I can meet in a much easier way, it has excellent features such as call controls, screen sharing and your meetings with the best definition, you can stay connected from anywhere, this excellent tool has a free version what is excellent to start using this tool, Uberconference implementations are extremely important since it is through it that you can connect with your colleagues, it is an application that you can use through an Android phone, iPhone or iPad, and also it is available for cloud, SaaS and web.

What do you dislike most about this product?

There's really nothing I dislike about Uberconference, it has great features like email management, it lets you manage meetings, and you can record your calls and make video conferences.

What recommendations would you give to someone considering this product?

I recommend it for you to communicate remotely using your Android phone or iPhone, and it has many features that are essential for your meetings.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

Tisha S.

  • Role: Finance
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

A reliable and professional communication tool.

Likeliness to Recommend

9 /10

What differentiates Dialpad Connect from other similar products?

*Generally videoconferencing applications or platforms do not work well with slow internet connections or low bandwidth, this is not the case with Uberconference, it is a point that is very appreciated. *When you invite someone, the user is not obliged to download something to join the call. *For recurring calls and conference call scheduling, it has been an excellent tool. Each user/member has their own line for scheduling calls. *No pin required. This is optional, configurable. *User friendly interface, first time use is not complicated.

What is your favorite aspect of this product?

The right features and the necessary functions. Nowadays it is essential to be able to share screen, to have a decent sound quality and a clear enough video image, this software has it all. The connection is good, video conferencing with people abroad is welcomed by both parties, which is convenient for everyone. I can join with other employees remotely, it is not only for working with clients, we can work from anywhere internally for one reason or another. PowerPoint presentations run very well, as the screen sharing is very smooth, there are no problems with visual media.

What do you dislike most about this product?

The mute option/button is not consistent, it does not execute at the instant it should be, it does not happen all the time but sometimes and it can be something that bothers everyone during the meeting.

What recommendations would you give to someone considering this product?

It is an appropriate tool for all kinds of work scenarios. I recommend it as it offers attractive plans in terms of features and prices, even if you want to try it before entering a payment plan, it has a free version. However I recommend investing, if you are looking for something more professional, and without limitations.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

wenna c.

  • Role: Operations
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Dazzling app with video and live conferencing

Likeliness to Recommend

9 /10

What differentiates Dialpad Connect from other similar products?

Excellent with instant messaging and file sharing. Terrific with video conferencing. Screen share is convenient for presentations. Intuitive user interface and mobile friendly.

What is your favorite aspect of this product?

Great with video conferencing and live conferencing. Video conferencing makes it easy to hold online meetings. Great for virtual learning. Ease of use.

What do you dislike most about this product?

Great app with video conferencing and have no complaints.

What recommendations would you give to someone considering this product?

Yes it's an excellent app with video conferencing and live conferencing. Live chats for faster feedback. Presentations are great. Brilliant with team collaboration.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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