Dialpad Connect Logo
Dialpad Connect Logo
Dialpad

Dialpad Connect

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Dialpad Connect
9.0 /10

What is Dialpad Connect?

Dialpad Connect, our UC solution, is a single Ai-powered platform for all customer communication, integrating phone, meetings, and messaging into a single easy-to-use experience. Dialpad Connect combines our expertise in business communication and AI to transform conversation workflows.

Company Details


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Awards & Recognition

Dialpad Connect won the following awards in the Web and Video Conferencing - Enterprise category

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Dialpad Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dialpad Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dialpad Connect?

2% Negative
2% Neutral
96% Positive

Pros

  • Enables Productivity
  • Efficient Service
  • Performance Enhancing
  • Effective Service

Feature Ratings

Average 86

Audio Conferencing VoIP

89

Video Conferencing

88

Instant Messaging

88

File Transfer

87

Audio Conferencing Call in Bridge

87

Audio Controls

85

Keyboard Mouse Control

85

Facilitator Functions

85

Virtual Whiteboard

85

Screen Share

84

Application Share

82

Vendor Capability Ratings

Average 84

Breadth of Features

86

Ease of Customization

86

Quality of Features

86

Ease of IT Administration

85

Ease of Implementation

85

Availability and Quality of Training

84

Product Strategy and Rate of Improvement

84

Usability and Intuitiveness

84

Ease of Data Integration

83

Business Value Created

83

Vendor Support

82

Dialpad Connect Reviews

Adrian P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Special video conferencing service.

Likeliness to Recommend

9 /10

What differentiates Dialpad Connect from other similar products?

Globally I express a difference between UberConference and Zoom which consists in that Zoom has a unique registration system for schools on its home page while UberConference does not apply this method.

What is your favorite aspect of this product?

In summary, I like UberConference, which applies a very intuitive and easy-to-use interface for all participants, however its image quality and audio make it a great option to choose for making visual meetings.

What do you dislike most about this product?

In my opinion, it should be noted that Bluejeans currently suffers from freezing of its image or delays in its audio, it occurs mostly when the internet connection is somewhat slow.

What recommendations would you give to someone considering this product?

Finally, I summarize that those who need a video conferencing program use UberConference, but also have an immediate connection to the fast internet to avoid inconveniences during its execution.

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Saves Time

Nicole C.

  • Role: Sales Marketing
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

This tool needs more recognition.

Likeliness to Recommend

9 /10

What differentiates Dialpad Connect from other similar products?

Most of the features are remarkable, for example; being able to integrate it with your CRM software. And the real time audio to text transcription can get you out of trouble when for different reasons you can't hear clearly and the volume is too low, it is also very useful for hearing impaired people. Creating events is easy, you can notify through Outlook which alerts everyone's calendar, saves time and work. People can join a meeting through a web browser. Screen sharing is easy. No forced downloads for participants.

What is your favorite aspect of this product?

I think it is one of the best tools to be communicated with, it is powerful, practical, and above all easy to use. The setup is not tedious, and I can stay connected with my co-workers or clients through online meetings or conference calls. The appointment scheduling is very useful, it also allows me to organize discussions either on my phone or my laptop, regardless of my location. Among my other favorite features, simply going to the recording icon allows you to record the meetings and is very helpful for those who could not attend the meeting or just take notes more quietly and analyze the discussion or important data from the conference.

What do you dislike most about this product?

I have not experienced any major problems other than typical connection problems very few times such as drops.

What recommendations would you give to someone considering this product?

If you are looking for a tool with a low learning curve to organize video conferences, this is a good solution. Very useful for business and communication with any contributor to your company or your team/colleagues, it has good collaboration features that facilitate communication and working relationships at any time.

Pros

  • Enables Productivity
  • Trustworthy
  • Effective Service
  • Over Delivered

Susan G.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

My Experience With Highfive Video Conferencing

Likeliness to Recommend

9 /10

What differentiates Dialpad Connect from other similar products?

Highfive Video Conferencing one of the best software when it comes to holding meetings with some remote participants. It offers best controls and is available in all devices whether mobile or web based

What is your favorite aspect of this product?

I like that deploying Highfive Video Conferencing is not only easy but also affordable The software offers features that competes with leading tools in its category Using Highfive Video Conferencing is easy and one needs no prior experience.

What do you dislike most about this product?

No major issues with Highfive Video Conferencing. It has always worked as expected.

What recommendations would you give to someone considering this product?

For the best experience when it comes to virtual meetings, I would recommend Highfive Video Conferencing.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

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