Dialpad Connect Logo
Dialpad Connect Logo
Dialpad

Dialpad Connect

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Dialpad Connect
9.0 /10

What is Dialpad Connect?

Dialpad Connect, our UC solution, is a single Ai-powered platform for all customer communication, integrating phone, meetings, and messaging into a single easy-to-use experience. Dialpad Connect combines our expertise in business communication and AI to transform conversation workflows.

Company Details


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Awards & Recognition

Dialpad Connect won the following awards in the Web and Video Conferencing - Enterprise category

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Dialpad Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dialpad Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dialpad Connect?

2% Negative
2% Neutral
96% Positive

Pros

  • Enables Productivity
  • Efficient Service
  • Performance Enhancing
  • Effective Service

Feature Ratings

Average 86

Audio Conferencing VoIP

89

Video Conferencing

88

Instant Messaging

88

File Transfer

87

Audio Conferencing Call in Bridge

87

Audio Controls

85

Keyboard Mouse Control

85

Facilitator Functions

85

Virtual Whiteboard

85

Screen Share

84

Application Share

82

Vendor Capability Ratings

Average 84

Breadth of Features

86

Ease of Customization

86

Quality of Features

86

Ease of IT Administration

85

Ease of Implementation

85

Availability and Quality of Training

84

Product Strategy and Rate of Improvement

84

Usability and Intuitiveness

84

Ease of Data Integration

83

Business Value Created

83

Vendor Support

82

Dialpad Connect Reviews

Tianwen D.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

Exhibit and present online.

Likeliness to Recommend

9 /10

What differentiates Dialpad Connect from other similar products?

UberConference is advantageous for its virtue of sharing and displaying presentations on the screen to make adjustments, and discuss ideas, its simulated voice system acts as a virtual assistant allows the focus in conferences to remember and act, in special situations, it allows obtaining of annotations, as well as having the duplicate of conferences, also having relevant information at hand in a single place, is favorable to evoke meetings.

What is your favorite aspect of this product?

I like UberConference because it facilitates meeting scheduling, useful to keep you up to date by calling me and integrating and calling participants, allows you to see who is calling, provides the option to record meetings for those participants who could not make it to meetings, to direct the meetings Meeting invitations by e-mail after completion and at the end of the meeting create an important point scheme.

What do you dislike most about this product?

UberConference is simple and easy with good connectivity without any inconvenience or complication meeting the requirements of our conferences.

What recommendations would you give to someone considering this product?

I recommend UberConference is useful in terms of its communication channels, its recording system is excellent, and it is easy to make links with telephone lines and interact with team members and clients.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Lainer A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

Efficiency in audio conferences.

Likeliness to Recommend

9 /10

What differentiates Dialpad Connect from other similar products?

UberConference is key in terms of the services it offers such as personalized music on hold, call controls, document sharing, integrated social profiles, local dialing numbers, call recording, international calls, analytics, dialing to add people, free calls and web conferences.

What is your favorite aspect of this product?

I like UberConference is a great help to plan, monitor and track conference calls through its exclusive web interface, it makes it easy to see and hear who is calling to certify and confirm contact or approach with project teams and customers, it is great to integrate contacts with social networks, it allows to have more complete information about customers, it allows data capture or converting the information of calls to MP3 format to download it later, it is very timely to start conferences with consumers , by its outgoing call system to invite them to enter or attend them.

What do you dislike most about this product?

With UberConference I have no difficulties, their communication services are purely professional.

What recommendations would you give to someone considering this product?

I recommend UberConference allows you to join meetings instantly without using a PIN, screen sharing, it facilitates the Android and IOS application to start meetings from any device, anywhere.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Liam F.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

Reliable and secure video conferencing.

Likeliness to Recommend

9 /10

What differentiates Dialpad Connect from other similar products?

In summary, a difference between Uberconference and Zoom is that Zoom provides an exclusive service for schools at the time of registration, while Uberconference is more for business use and in a particular case, although on occasions it has been observed that it is used in the educational field but in few occasions.

What is your favorite aspect of this product?

In my opinion, I like Uberconference that allows you to share screens and that through it I can hold safe and reliable virtual meetings. However, its audio and video quality is very good, which makes this a very good option to choose when you need to make a Videoconference.

What do you dislike most about this product?

In short, I do not like Uberconference that with slow connections it tends to jam the image or suffer audio delays, this because it needs a large bandwidth to be able to work.

What recommendations would you give to someone considering this product?

In summary, I recommend when implementing this great software to have an excellent internet connection since only then its quality can be enjoyed to the fullest without problems of audio delays and frozen image.

Pros

  • Enables Productivity
  • Inspires Innovation
  • Saves Time
  • Respectful

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