Dialpad Connect Logo
Dialpad Connect Logo
Dialpad

Dialpad Connect

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Dialpad Connect
9.0 /10

What is Dialpad Connect?

Dialpad Connect, our UC solution, is a single Ai-powered platform for all customer communication, integrating phone, meetings, and messaging into a single easy-to-use experience. Dialpad Connect combines our expertise in business communication and AI to transform conversation workflows.

Company Details


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Awards & Recognition

Dialpad Connect won the following awards in the Web and Video Conferencing - Enterprise category

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Dialpad Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dialpad Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dialpad Connect?

2% Negative
2% Neutral
96% Positive

Pros

  • Enables Productivity
  • Efficient Service
  • Performance Enhancing
  • Effective Service

Feature Ratings

Average 86

Audio Conferencing VoIP

89

Video Conferencing

88

Instant Messaging

88

File Transfer

87

Audio Conferencing Call in Bridge

87

Audio Controls

85

Keyboard Mouse Control

85

Facilitator Functions

85

Virtual Whiteboard

85

Screen Share

84

Application Share

82

Vendor Capability Ratings

Average 84

Breadth of Features

86

Ease of Customization

86

Quality of Features

86

Ease of IT Administration

85

Ease of Implementation

85

Availability and Quality of Training

84

Product Strategy and Rate of Improvement

84

Usability and Intuitiveness

84

Ease of Data Integration

83

Business Value Created

83

Vendor Support

82

Dialpad Connect Reviews

Jersy J.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

Instant meetings.

Likeliness to Recommend

9 /10

What differentiates Dialpad Connect from other similar products?

The difference between UberConference and other similar products is that it allows me to videoconference with my team with total accessibility, simplicity and security, share screen while transmitting video to keep everyone on the same page, it offers quality meetings without the need for heavy downloads and loss. of time.

What is your favorite aspect of this product?

My favorite aspect of UberConference is that I can conduct my meetings safely and efficiently with full coverage and excellent wireless connection, HD audio and video quality, it helps me stay connected with my colleagues, clients and coworkers no matter where I am. each one, we can collaborate immediately through a screen, I love that it is very easy to configure.

What do you dislike most about this product?

UberConferencia is a software that provides an unprecedented service, a tool that provides quality of services without failures or interruptions, with excellent operation from start to finish, it has not thrown me any errors or displeasure.

What recommendations would you give to someone considering this product?

I recommend UberConference to anyone who needs to develop online meetings by sharing screen through audio, video and web with excellent wireless connection, enriching options and features, it is perfect for communicating by sharing screen from anywhere and any device, saves our time and expenses in travel the best way to carry out our remote work.

Pros

  • Trustworthy
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Israel S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2021

Multiple visualization of data and information.

Likeliness to Recommend

9 /10

What differentiates Dialpad Connect from other similar products?

UberConference is effective and efficient to solve problems in terms of participants, since codes are not used to enter meetings, it reduces times due to its validation system that is instantaneous, among its advantages is the possibility of entering with Google, Facebook or LinkedIn and via email.

What is your favorite aspect of this product?

I like the application for the following reasons: to see and show instantly and from different angles the information, data, analysis, and discussions in sheets, at the same time save, publish and disseminate the information of the results of the same to other areas of the organization, it is comprehensive in that obtaining the sound emission allows to establish the duplication of voice to meeting and exhibition writings, conferences are improved and made easier with work teams, other areas and clients due to the quality and High definition system to do from home, or any other place, with accessibility to monitor, transfer videos and audio.

What do you dislike most about this product?

I have no comment for UberConference I have been using it without difficulties for a long time.

What recommendations would you give to someone considering this product?

I recommend it for its elementary way to integrate work teams and clients to a meeting from different environments capable of projecting the activities you do without complexities.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Dick P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2021

Reliable work with equipment.

Likeliness to Recommend

9 /10

What differentiates Dialpad Connect from other similar products?

UberConference is a feature to respond to situations allows a visual representation of all participants, see individual profiles of who are on the call, where they are calling from and the devices that are being used: PC, or mobile devices, it is flexible to load a photo replace the location image and connect social profiles, very useful for when someone is chatting, their name will appear at the top of the conference room with an audio wave.

What is your favorite aspect of this product?

I like UberConference to schedule conferences for a later date, it will send invitations and reminder emails to those involved, it is very useful to hold meetings with clients or team members from different places, through phones, mobile application or online browsers.

What do you dislike most about this product?

UberConferece is a simple and practical platform to run our online conferences seamlessly.

What recommendations would you give to someone considering this product?

I Recommend UberConference is an excellent tool for collaboration with conferences that include file sharing, screen sharing, and built-in chat.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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