Dialpad Connect Logo
Dialpad Connect Logo
Dialpad

Dialpad Connect

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Dialpad Connect
9.0 /10

What is Dialpad Connect?

Dialpad Connect, our UC solution, is a single Ai-powered platform for all customer communication, integrating phone, meetings, and messaging into a single easy-to-use experience. Dialpad Connect combines our expertise in business communication and AI to transform conversation workflows.

Company Details


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Awards & Recognition

Dialpad Connect won the following awards in the Web and Video Conferencing - Enterprise category

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Dialpad Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dialpad Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dialpad Connect?

2% Negative
2% Neutral
96% Positive

Pros

  • Enables Productivity
  • Efficient Service
  • Performance Enhancing
  • Effective Service

Feature Ratings

Average 86

Audio Conferencing VoIP

89

Video Conferencing

88

Instant Messaging

88

File Transfer

87

Audio Conferencing Call in Bridge

87

Audio Controls

85

Keyboard Mouse Control

85

Facilitator Functions

85

Virtual Whiteboard

85

Screen Share

84

Application Share

82

Vendor Capability Ratings

Average 84

Breadth of Features

86

Ease of Customization

86

Quality of Features

86

Ease of IT Administration

85

Ease of Implementation

85

Availability and Quality of Training

84

Product Strategy and Rate of Improvement

84

Usability and Intuitiveness

84

Ease of Data Integration

83

Business Value Created

83

Vendor Support

82

Dialpad Connect Reviews

Breno M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2021

To save calls.

Likeliness to Recommend

9 /10

What differentiates Dialpad Connect from other similar products?

It has virtues that others do not have, it allows it to be seamlessly integrated with other systems such as the Google calendar I practice to work from our phones without difficulties.

What is your favorite aspect of this product?

I like UberConference is very simple to log in which makes our meetings enjoyable, it allows screen sharing without news, does not require software download, facilitates the automatic transmission of the summary of the calls once finished.

What do you dislike most about this product?

For UberConference, I have no negative aspects to mention that affect our activities in a direct way.

What recommendations would you give to someone considering this product?

I recommend UberConference since the paid version is accessible, it offers up to 100 people, both the free and the paid ones have unlimited conference calls.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Larry S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2021

A Productive video conference solution

Likeliness to Recommend

9 /10

What differentiates Dialpad Connect from other similar products?

The call quality is high, with powerful features and capabilities that simplify communication. Unlike other products, Uberconfernece is easy to use, and deploying it is simple. Its pricing plan is affordable and worth the value of money.

What is your favorite aspect of this product?

The ease of use is amazing and no late meetings again for us. The user interface is intuitive and makes our call run smoothly. I like that it is pinless when joining meetings is fast. We can schedule meetings and join them from anywhere using any device. The adoption rate of using the mobile app has been huge since it is pinless to join meetings it's so much easier.

What do you dislike most about this product?

I have received no complaints from our users but more praise.

What recommendations would you give to someone considering this product?

Everything about Uberconference is great. The quality of calls, ease of use, security, and easy implementation is what we loved about the product. It is a productive solution that will change how you communicate in business.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Amaya A.

  • Role: Industry Specific Role
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2021

Video calls with HD quality.

Likeliness to Recommend

9 /10

What differentiates Dialpad Connect from other similar products?

UberConference, has qualities that differ from other software’s, participants can join a meeting from their phone, facilitates international access and toll-free numbers, has no security problems, music on hold is a nice touch, with automatic alerts for when someone joins the room, allows you to get a call transcript and recording.

What is your favorite aspect of this product?

I like UberConference for the following reasons: it has a simple and intuitive user interface design, it is beneficial in terms of connectivity and signal strength, it is excellent for sharing screens and hosting multiple users at the same time, the platform is free to use, and allows you to schedule international calls with clients, for demonstration, presentation, screen sharing, and is great for recording voice sessions.

What do you dislike most about this product?

With Uber Conference I have no problems regarding its performance, it is gratifying to use its features and functions.

What recommendations would you give to someone considering this product?

I recommend UberConference to connect participants and call from the web, where the call management is simple, it facilitates the recognition of the caller ID to automatically add users to the calls so the connection is easier.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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