Dialpad Connect Logo
Dialpad Connect Logo
Dialpad

Dialpad Connect

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Dialpad Connect
9.0 /10

What is Dialpad Connect?

Dialpad Connect, our UC solution, is a single Ai-powered platform for all customer communication, integrating phone, meetings, and messaging into a single easy-to-use experience. Dialpad Connect combines our expertise in business communication and AI to transform conversation workflows.

Company Details


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Awards & Recognition

Dialpad Connect won the following awards in the Web and Video Conferencing - Enterprise category

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Dialpad Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dialpad Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dialpad Connect?

2% Negative
2% Neutral
96% Positive

Pros

  • Enables Productivity
  • Efficient Service
  • Performance Enhancing
  • Effective Service

Feature Ratings

Average 86

Audio Conferencing VoIP

89

Video Conferencing

88

Instant Messaging

88

File Transfer

87

Audio Conferencing Call in Bridge

87

Audio Controls

85

Keyboard Mouse Control

85

Facilitator Functions

85

Virtual Whiteboard

85

Screen Share

84

Application Share

82

Vendor Capability Ratings

Average 84

Breadth of Features

86

Ease of Customization

86

Quality of Features

86

Ease of IT Administration

85

Ease of Implementation

85

Availability and Quality of Training

84

Product Strategy and Rate of Improvement

84

Usability and Intuitiveness

84

Ease of Data Integration

83

Business Value Created

83

Vendor Support

82

Dialpad Connect Reviews

Akari K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

Voice communication and shared screens.

Likeliness to Recommend

9 /10

What differentiates Dialpad Connect from other similar products?

Uberconference, is competitive, is promoting changes in terms of online meetings without pins or downloads, facilitating user participation, with powerful call controls, seamless screen sharing, as well as HD calls, it is practical and simple to stay connected regardless the location where you are.

What is your favorite aspect of this product?

I like Uberconference for the following reasons: it allows for simple and intuitive user interface design, it is crucial for clients who may not be very tech savvy, it is very good at connectivity and signal strength appropriate for screen sharing and hosting multiple users at the same time, the platform is free to use, which is beneficial to work with team members, facilitates international call scheduling, excellent option for transcribing each call in a text format for future reference.

What do you dislike most about this product?

It is uncomfortable and annoying, when any of the participants activates the sound.

What recommendations would you give to someone considering this product?

I recommend Uberconference for demonstration calls, presentation of products and services on a shared screen with team members, clients, and suppliers.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Estefany H.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

VIDEO CONFERENCING WITHOUT STRESS.

Likeliness to Recommend

7 /10

What differentiates Dialpad Connect from other similar products?

The difference of UberConference is that it works as a very easy program to configure, it works in a simple and direct way being a great help when organizing and attending online meetings effectively, I really like it because thanks to this tool I can connect with my colleagues without moving from one place to another, with the power to get closer and with the wonderful experience as if we were face to face in the same place, the audio and video quality is excellent offering maximum coverage from beginning to end.

What is your favorite aspect of this product?

My favorite aspect of UberConference is its visually pleasant and intuitive interface, I love that it is a flexible program that offers a high-level set of functions to ensure that online meetings are the best, I love the screen sharing where I can find myself face Going face-to-face with my colleagues, clients and co-workers, it allows me to stay focused and maintain collaboration online. I like the ease with which I can enter a meeting with the simplicity of the push of a button without wasting time.

What do you dislike most about this product?

UberConference is a program that is very well designed and that since I have used it has met my expectations in my work, it offers me very good coverage in meetings, it does not require heavy downloads or loss of time, the meetings are clear and secure, the Wireless connection is very good and I have nothing to dislike about this tool, on the contrary, it is wonderful for conducting and attending online meetings.

What recommendations would you give to someone considering this product?

I recommend UberConference to everyone who needs and has the idea to use it, I recommend it because it is an online communications software that works exceptionally with immediate solutions to our needs, provides excellent features, a visually pleasant interface, simplicity of use and configuration , we can use it from anywhere and any device without problems, work and collaborate on our projects safely and successfully, communicate with our colleagues, share screen with an image and HD audio.

Pros

  • Reliable
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Donald B.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

The best way to communicate with people online

Likeliness to Recommend

8 /10

What differentiates Dialpad Connect from other similar products?

In terms of video and audio quality it is incredible. It has a modern user interface. It integrates with third-party tools and gives me the advantage of hosting large sessions and inviting participants in a matter of seconds.

What is your favorite aspect of this product?

An avant-garde feature that I liked the most in UberConference is that it has Voice Intelligence enabled.

What do you dislike most about this product?

On several occasions, AI-enabled audio transcripts are not timely

What recommendations would you give to someone considering this product?

Uberconference has a meeting reminder feature to keep people alert before the meeting starts. It also has a word game Waiting audio Tone and Buzz which makes meetings more interesting and dynamic.

Pros

  • Effective Service
  • Helps Innovate
  • Continually Improving Product
  • Reliable

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