Dialpad Connect Logo
Dialpad Connect Logo
Dialpad

Dialpad Connect

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Dialpad Connect
9.0 /10

What is Dialpad Connect?

Dialpad Connect, our UC solution, is a single Ai-powered platform for all customer communication, integrating phone, meetings, and messaging into a single easy-to-use experience. Dialpad Connect combines our expertise in business communication and AI to transform conversation workflows.

Company Details


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Awards & Recognition

Dialpad Connect won the following awards in the Web and Video Conferencing - Enterprise category

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Dialpad Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dialpad Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dialpad Connect?

2% Negative
2% Neutral
96% Positive

Pros

  • Enables Productivity
  • Efficient Service
  • Performance Enhancing
  • Effective Service

Feature Ratings

Average 86

Audio Conferencing VoIP

89

Video Conferencing

88

Instant Messaging

88

File Transfer

87

Audio Conferencing Call in Bridge

87

Audio Controls

85

Keyboard Mouse Control

85

Facilitator Functions

85

Virtual Whiteboard

85

Screen Share

84

Application Share

82

Vendor Capability Ratings

Average 84

Breadth of Features

86

Ease of Customization

86

Quality of Features

86

Ease of IT Administration

85

Ease of Implementation

85

Availability and Quality of Training

84

Product Strategy and Rate of Improvement

84

Usability and Intuitiveness

84

Ease of Data Integration

83

Business Value Created

83

Vendor Support

82

Dialpad Connect Reviews

Rui A.

  • Role: Human Resources
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

Certify contact with work teams.

Likeliness to Recommend

9 /10

What differentiates Dialpad Connect from other similar products?

Uberconference is one of the easiest softwares to use with a short PIN, it's free, you can see who joins the call and when. Not without first forgetting, that the customer service is also extraordinarily good, we have been using it for several years.

What is your favorite aspect of this product?

I like Uberconference, a very good option to connect from anywhere, with work teams, from any device, it facilitates the creation and appointment of conferences with all areas of the company, quickly by email, useful for transferring information or content from the On-screen conferencing to the computers of team members and users, promotes inter-conference relationships by viewing and staying in touch through interactions using social media such as LinkedIn, Twitter, and Google with meeting participants.

What do you dislike most about this product?

It is inconvenient, having to register only from a browser.

What recommendations would you give to someone considering this product?

I recommend Uberconference for its great contribution and added value to Human Resources activities, it allows the development of particular solutions in this area, with options for monitoring what is planned and proposed with work teams.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Edwin W.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2021

Easy to use video conference software

Likeliness to Recommend

10 /10

What differentiates Dialpad Connect from other similar products?

The audio and video experience is much better when it comes to clarity and simple to use. The setup was simple and we are spending less time dealing with connection issues with Highfive. Also, we ended up using fewer IT resources due to the simplicity it provides and no maintenance was needed once the setup was complete.

What is your favorite aspect of this product?

Highfive makes everything easier as there is no wasting of time fumbling through pins or codes. We meet without being limited on the length of the meeting we should take. Setup takes minutes without requiring maintenance by the admin. Highive has helped us to stay connected and productive in all our online meetings. We always feel like we are in the same room with clients and colleagues when making a video or audio call. We were struck by the clarity o the audio and video it offers.

What do you dislike most about this product?

It does require a strong internet connection to avoid experiencing video lag.

What recommendations would you give to someone considering this product?

When you are using Highfive, it will give you a feel like you are meeting in-person and saves you cost or travel. It is so simple to use and i have no double that is the most powerful and intelligent video conference tool you can find in the market.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Samantha H.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2021

Great video conference tool for use in our company

Likeliness to Recommend

10 /10

What differentiates Dialpad Connect from other similar products?

UberConference ease of use and robust functionality ensure that am in constant in touch with the office even when being on the move. Every call command is easily visible with the simple-to-use interface. Their customer support is exceptional and responds quickly to our queries. Its quality audio and HD video are second to none.

What is your favorite aspect of this product?

What i like about UberConference is the quality of sound and video quality it offers with tons of features that facilitates us to have successful meetings. It is easy to use and has a user-friendly user interface. It provides unlimited meeting time at an affordable price. Handling many clients at ago call requires me to go over details that were recorded in previous meetings thanks to the help of the recording tool.

What do you dislike most about this product?

One of the problems i realized with the software is it ails to update users when they have made an update with the product which at times can cause confusion.

What recommendations would you give to someone considering this product?

UberConference is a reliable and easy-to-use video conference tool. It offers tons of functionalities that are easily accessible making it easy for online meetings to be more productive.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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