Dialpad Connect Logo
Dialpad Connect Logo
Dialpad

Dialpad Connect

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Dialpad Connect
9.0 /10

What is Dialpad Connect?

Our rich interface makes it easy to do things like mute a noisy caller, dial-in another person mid-call, share your screen, call controls and more.

Company Details


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Awards & Recognition

Dialpad Connect won the following awards in the Web and Video Conferencing - Enterprise category

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Dialpad Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dialpad Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dialpad Connect?

2% Negative
2% Neutral
96% Positive

Pros

  • Enables Productivity
  • Efficient Service
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 86

Audio Conferencing VoIP

89

Instant Messaging

88

Video Conferencing

88

File Transfer

87

Audio Conferencing Call in Bridge

87

Audio Controls

85

Keyboard Mouse Control

85

Facilitator Functions

85

Virtual Whiteboard

84

Screen Share

84

Application Share

82

Vendor Capability Ratings

Average 84

Breadth of Features

86

Ease of Customization

86

Quality of Features

85

Ease of IT Administration

85

Ease of Implementation

85

Availability and Quality of Training

84

Product Strategy and Rate of Improvement

84

Usability and Intuitiveness

84

Ease of Data Integration

83

Business Value Created

83

Vendor Support

82

Dialpad Connect Reviews

Emily C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

Fantabulous for group live chats.

Likeliness to Recommend

9 /10

What differentiates Dialpad Connect from other similar products?

It's a great tool for it's versatility with audio conferencing. Efficiency for instant chats. The software with very mobile friendly.

What is your favorite aspect of this product?

Efficient for instant messaging. Create different group to manage projects. Friendly customer service. Intuitive dashboard.

What do you dislike most about this product?

It's an incredible tool for instant messaging.

What recommendations would you give to someone considering this product?

Love it's versatility with instant messaging. Efficient for creating group for managing projects. Share files instantly.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Luisa B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

Dialpad Connect Is a Great Video Conferencing Tool

Likeliness to Recommend

10 /10

What differentiates Dialpad Connect from other similar products?

Dialpad Connect meets our needs because of its reliability. It has been a friendly and accurate video conferencing solution.

What is your favorite aspect of this product?

I like Dialpad Connect because it has been reliable, friendly and easy to use. Secondly, Dialpad Connect has an intuitive interface.

What do you dislike most about this product?

I have zero reasons to dislike Dialpad Connect. Dialpad Connect has been amazing.

What recommendations would you give to someone considering this product?

I highly recommend Dialpad Connect. Dialpad Connect has been so amazing.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

vignesh k.

  • Role: Consultant
  • Industry: Telecommunications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2025

AI-Powered Meetings Made Simple and Efficient

Likeliness to Recommend

10 /10

What differentiates Dialpad Connect from other similar products?

Dialpad Ai Meetings stands out because of its built-in AI features. Unlike many other video meeting tools, it automatically takes notes, highlights key points, and even provides summaries — all without needing a human to do it. It’s also easy to use, has a clean interface, and works well without needing to install extra software. Plus, everything is designed to work smoothly together, especially if you’re already using Dialpad for calls and messaging.

What is your favorite aspect of this product?

built-in AI is my favorite part — it automatically takes notes, highlights action items, and gives you a summary after the meeting. It saves time and makes it easy to focus on the conversation instead of writing everything down.

What do you dislike most about this product?

Honestly, I don’t have any dislikes. Dialpad Ai Meetings does everything it promises — it’s intuitive, easy to use, and the AI features really add value. It’s a smooth experience overall.

What recommendations would you give to someone considering this product?

If you’re looking for a video meeting tool that helps you stay organized and saves time, Dialpad Ai Meetings is a great choice. The AI-powered notes and summaries are a game changer, especially if you often have long meetings. It’s perfect if you’re already using Dialpad for calls and messaging, but even on its own, it’s super easy to get started with!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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