Dialpad Connect Logo
Dialpad Connect Logo
Dialpad

Dialpad Connect

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Dialpad Connect
9.0 /10

What is Dialpad Connect?

Dialpad Connect, our UC solution, is a single Ai-powered platform for all customer communication, integrating phone, meetings, and messaging into a single easy-to-use experience. Dialpad Connect combines our expertise in business communication and AI to transform conversation workflows.

Company Details


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Awards & Recognition

Dialpad Connect won the following awards in the Web and Video Conferencing - Enterprise category

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Dialpad Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dialpad Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dialpad Connect?

2% Negative
2% Neutral
96% Positive

Pros

  • Enables Productivity
  • Efficient Service
  • Performance Enhancing
  • Effective Service

Feature Ratings

Average 86

Audio Conferencing VoIP

89

Video Conferencing

88

Instant Messaging

88

File Transfer

87

Audio Conferencing Call in Bridge

87

Audio Controls

85

Keyboard Mouse Control

85

Facilitator Functions

85

Virtual Whiteboard

85

Screen Share

84

Application Share

82

Vendor Capability Ratings

Average 84

Breadth of Features

86

Ease of Customization

86

Quality of Features

86

Ease of IT Administration

85

Ease of Implementation

85

Availability and Quality of Training

84

Product Strategy and Rate of Improvement

84

Usability and Intuitiveness

84

Ease of Data Integration

83

Business Value Created

83

Vendor Support

82

Dialpad Connect Reviews

Akarsh A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

A Move forward to Different and newly AI meetings

Likeliness to Recommend

10 /10

What differentiates Dialpad Connect from other similar products?

It was very different because they are use for enterprise also and it was a good thing while AI comes a summary after every meeting the narrating text is very easy and capable to do anything,

What is your favorite aspect of this product?

Screenshare is very easy and AI is narrating in a regionable format and type in text also after the meeting we have one AI summary option also there to use to download all the summary for the current meeting

What do you dislike most about this product?

Nothing was dislike i like this product as a newgen product of voice and video call , meetings and all, where we have to understand language from anywhere.

What recommendations would you give to someone considering this product?

Yes absolutely if you have different different clients from another location this app or webapp is very useful because it was narrating the voice in TTS in a regional format

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Henry C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

This program has multiple functions.

Likeliness to Recommend

10 /10

What differentiates Dialpad Connect from other similar products?

Thanks to the help of this program, many of the meetings that are quite necessary to close deals or other types of interactions that we have with our contacts on the web have been facilitated. Dialpad Meetings is a great program with a price for all types of users that provides equal to better functions and tools than the most popular calling and conference programs on the web, that is to say that this program is really good and for us it has been the main platform to communicate with all our clients or simply discuss with our coworkers from future projects of my company regardless of the distance, since this program has multiple functions.

What is your favorite aspect of this product?

For my part, I really enjoy my work performance with Dialpad Meetings, since this program has met all my expectations and is perhaps the program that I use the most to carry out talks with the company's clients or with the people in charge of talk to us maintain relationships with other companies, every time you want to give a conference we are sure of having a clean and exclusive space to have a pleasant conversation with the participants of the calls, once we are all together, we can increase the level of interaction thanks options that allow us to share various types of files and data that have to do with the business issue.

What do you dislike most about this product?

This program is very uninformative in terms of the information and properties of each call, in addition to not notifying the calls that have been lost, this can be a problem since this is essential for the administration of our work and increases the credibility of both parts of the call, on the other hand, the program is very limited to customize certain aspects, that is, it is not flexible at all to configure some program steps.

What recommendations would you give to someone considering this product?

Dialpad Meetings is a really good program, in addition to having a great price to purchase its services, it has the best tools on the market to completely control the flow of conferences that we have on the web, if I like to recommend it He has never left me in a bad state and I can always count on him to have a pleasant and exclusive space to talk about multiple company businesses.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

melissa c.

  • Role: Information Technology
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Share files with colleagues by sharing apps.

Likeliness to Recommend

10 /10

What differentiates Dialpad Connect from other similar products?

Share invoices with my clients so faster by click of a button. Share the application to ensure every circle of your colleagues and friends are using the app. Excellent to training with ease of sharing slides. The dashboard is so clean and stable.

What is your favorite aspect of this product?

It's valuable and elegant tool for effectiveness with sharing the application with my colleagues. Share screen to train my colleagues on usage of the system. Security of data is maintained with data encryption.

What do you dislike most about this product?

Lovely for it's effectiveness with data security and encryption.

What recommendations would you give to someone considering this product?

Love how convenient it is share the application with fellow colleagues for constantly communicate. Great for exquisiteness with file sharing. Fantabulous for schedule for virtual classroom which have made online learning easy.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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