Dialpad Connect Logo
Dialpad Connect Logo
Dialpad

Dialpad Connect

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Dialpad Connect
9.0 /10

What is Dialpad Connect?

Our rich interface makes it easy to do things like mute a noisy caller, dial-in another person mid-call, share your screen, call controls and more.

Company Details


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Awards & Recognition

Dialpad Connect won the following awards in the Web and Video Conferencing - Enterprise category

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Dialpad Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dialpad Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dialpad Connect?

2% Negative
2% Neutral
96% Positive

Pros

  • Enables Productivity
  • Efficient Service
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 86

Audio Conferencing VoIP

89

Instant Messaging

88

Video Conferencing

88

File Transfer

87

Audio Conferencing Call in Bridge

87

Audio Controls

85

Keyboard Mouse Control

85

Facilitator Functions

85

Virtual Whiteboard

84

Screen Share

84

Application Share

82

Vendor Capability Ratings

Average 84

Breadth of Features

86

Ease of Customization

86

Quality of Features

85

Ease of IT Administration

85

Ease of Implementation

85

Availability and Quality of Training

84

Product Strategy and Rate of Improvement

84

Usability and Intuitiveness

84

Ease of Data Integration

83

Business Value Created

83

Vendor Support

82

Dialpad Connect Reviews

Rachell W.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2021

Professional characteristics for communication

Likeliness to Recommend

9 /10

What differentiates Dialpad Connect from other similar products?

It is a communication tool that integrates functions known as screen sharing or recording calls, but something that I can consider to be remarkable is its security system, the tool does not allow users without invitation to join video calls, so much of the data they will be protected from the first moment

What is your favorite aspect of this product?

It allows multiple people to communicate without reducing the type of image quality or speed of the tool, it is an alternative for remote work teams because it guarantees that the processes are carried out without interruptions and confidentially

What do you dislike most about this product?

It is a good tool but I would recommend more advanced functionalities

What recommendations would you give to someone considering this product?

A video calling system available to professionals around the world with the quality and security expected by this type of tool

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Alenandro S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2021

Message, voice, and video

Likeliness to Recommend

9 /10

What differentiates Dialpad Connect from other similar products?

Dialpad Meetings enables collaboration through features and services such as personalized music on hold, call controls, use of shared documents, integrated social profiles, local call numbers, call recording, international calls, analytics, dialing to add people, calls free and web conferences.

What is your favorite aspect of this product?

I like Dialpad Meetings, it allows users to join meetings instantly without using a PIN and share screen, the app is available for Android and iOS and can be used to start meetings from any device, anywhere.

What do you dislike most about this product?

Dialpad Meetings enables automatic notifications when someone enters a room, as well as hassle-free call transcription and recording.

What recommendations would you give to someone considering this product?

I recommend that Dialpad Meetings allows a Chrome extension for users to schedule and initiate calls in real time, it also has features that allow you to tag another person during a call.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Airton O.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2021

Better external and internal relations.

Likeliness to Recommend

9 /10

What differentiates Dialpad Connect from other similar products?

Dialpad Meetings, is beneficial allows VI function easy links to login or call for non-user customers, with excellent customer service and training materials that help to work effectively and the expected results.

What is your favorite aspect of this product?

I like Dialpad Meetings for making quality efficient video and audio calls, makes it easy for attendees to receive a call by inviting them to join a recurring meeting; This is great as a wake-up call that allows the recipient to decline or not even reply and then call back later.

What do you dislike most about this product?

Dialpad Meetings, is ideal for recording calls and conversations, so it is a useful option to carry out business with a normal development.

What recommendations would you give to someone considering this product?

I recommend, Dialpad Meetings allows participants, and team members to discuss and conduct meetings, to send messages and notifications in real time, communication calls from anywhere, it is easy to use provides remote access.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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