Dialpad Connect Logo
Dialpad Connect Logo
Dialpad

Dialpad Connect

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Dialpad Connect
9.0 /10

What is Dialpad Connect?

Our rich interface makes it easy to do things like mute a noisy caller, dial-in another person mid-call, share your screen, call controls and more.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Dialpad Connect won the following awards in the Web and Video Conferencing - Enterprise category

Filter By

Dialpad Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dialpad Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dialpad Connect?

2% Negative
2% Neutral
96% Positive

Pros

  • Enables Productivity
  • Efficient Service
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 86

Audio Conferencing VoIP

89

Instant Messaging

88

Video Conferencing

88

File Transfer

87

Audio Conferencing Call in Bridge

87

Audio Controls

85

Keyboard Mouse Control

85

Facilitator Functions

85

Virtual Whiteboard

84

Screen Share

84

Application Share

82

Vendor Capability Ratings

Average 84

Breadth of Features

86

Ease of Customization

86

Quality of Features

85

Ease of IT Administration

85

Ease of Implementation

85

Availability and Quality of Training

84

Product Strategy and Rate of Improvement

84

Usability and Intuitiveness

84

Ease of Data Integration

83

Business Value Created

83

Vendor Support

82

Dialpad Connect Reviews

Eric H.

  • Role: Finance
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Delivers great value

Likeliness to Recommend

10 /10

What differentiates Dialpad Connect from other similar products?

Multiple participants joining the same meeting without affecting the quality of the call.

What is your favorite aspect of this product?

Audio quality is great and meetings can be recorded and we can customize meeting invitation links.

What do you dislike most about this product?

Could make it easier to export the attendee list and could be better at key integrations like with Salesforce.

What recommendations would you give to someone considering this product?

The go to product for hosting virtual meetings. Just send out the link and the person can jump on quickly.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Ishraq D.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

High quality easy to use conference software

Likeliness to Recommend

9 /10

What differentiates Dialpad Connect from other similar products?

We like to utilize it because it’s well-designed and we rarely experience interruptions

What is your favorite aspect of this product?

It’s easy to schedule a call and I can retain a consistent number for multiple calls

What do you dislike most about this product?

Allow other users to control PC remotely during screen share

What recommendations would you give to someone considering this product?

It has by far the best, most stable connection over other conferencing platforms

Pros

  • Enables Productivity
  • Trustworthy
  • Acts with Integrity
  • Helps Innovate

Henry C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

This program has multiple functions.

Likeliness to Recommend

10 /10

What differentiates Dialpad Connect from other similar products?

Thanks to the help of this program, many of the meetings that are quite necessary to close deals or other types of interactions that we have with our contacts on the web have been facilitated. Dialpad Meetings is a great program with a price for all types of users that provides equal to better functions and tools than the most popular calling and conference programs on the web, that is to say that this program is really good and for us it has been the main platform to communicate with all our clients or simply discuss with our coworkers from future projects of my company regardless of the distance, since this program has multiple functions.

What is your favorite aspect of this product?

For my part, I really enjoy my work performance with Dialpad Meetings, since this program has met all my expectations and is perhaps the program that I use the most to carry out talks with the company's clients or with the people in charge of talk to us maintain relationships with other companies, every time you want to give a conference we are sure of having a clean and exclusive space to have a pleasant conversation with the participants of the calls, once we are all together, we can increase the level of interaction thanks options that allow us to share various types of files and data that have to do with the business issue.

What do you dislike most about this product?

This program is very uninformative in terms of the information and properties of each call, in addition to not notifying the calls that have been lost, this can be a problem since this is essential for the administration of our work and increases the credibility of both parts of the call, on the other hand, the program is very limited to customize certain aspects, that is, it is not flexible at all to configure some program steps.

What recommendations would you give to someone considering this product?

Dialpad Meetings is a really good program, in addition to having a great price to purchase its services, it has the best tools on the market to completely control the flow of conferences that we have on the web, if I like to recommend it He has never left me in a bad state and I can always count on him to have a pleasant and exclusive space to talk about multiple company businesses.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Dialpad Connect Comparisons